Product Description
This informal, clear-cut guide to the essential conceptsof operations management gives students an excellent alternative toconventional textbooks. It can also serve as a valuable informationsource for men and women currently in business. Covers these keyareas:

* Understanding and controlling the main factors in any business operation, including costs, quality, speed of delivery, and flexibility.

* Paradigms for management decision-making.

* Learning to forecast needs for goods and services.

* A summary of the process of product planning, manufacture, and delivery, including facility location, scheduling of operations, and quality control. ... Read more

Customer Reviews (4)

quantitative
this is a very quantitative approach to operations management in a large scale business. Everything can be broken down into equations, even human labor. While the book had some interesting approaches to large scale business operations, I was looking for something more along the lines of a growing small business.I think it's worth a look if you are in charge of large scale manufacturing.

Good General Reference
Pretty good general reference.Does not go into depth but I don't think that's the purpose of the book.Gives you enough insight to be able to do further research or at least understand what the brod concepts are.

Good General Reference
Pretty good general reference.Does not go into depth but I don't think that's the purpose of the book.Gives you enough insight to be able to do further research or at least understand what the brod concepts are.

Is there a software with this book?
I want to know about this book. Are there Jobshop Scheduling or Queing(assing n job for m machine for minimum idle time)and I finding the software about it. ... Read more

Product Description
Whether youÕre a first-time manager or a seasoned professional, you know that a motivated, productive, and fulfilled team is your most important asset. Completely updated and revised, The Everything Managing People Book, 2nd Edition arms you with all you need to create a winning team, including straightforward advice on hiring and firing, leadership, delegation, and effective feedback.

This new edition contains updated information on:

• Changes in todayÕs business world
• New laws and regulations
• The latest in office technology
• Telecommuting and job sharing

Customer Reviews (1)

Very Informative & Entertaining!
This is indeed a very handy book & acts as a good reference to anyone whose job involves in management level either in a manager or supervisor position. Also, beneficial to those at a lower position who wish to learn & develop their management skills in preparation for future promotion & advancement.

Overall, I love the contents as it's clear & concise. The way the writer convey his points is very enlightening & friendly. Definitely the reader won't feel sleepy. I like that part esp dealing with difficult employees, time management & lots more.

In conclusion, whether you are a new manager searching for new skills or a veteran manager trying to refresh/brush up your old hat, there's something for everyone! It's a great book! Hope you will enjoy it as much as I do! ... Read more

Product Description
Why should a company have an operational risk management function and how should it be organized? No Excuses proposes that operational risk should be examined through the business processes, that is, the flows of business. It provides practical, how-to, step-by-step lessons and checklists to help identify and mitigate operational risks in an organization. As well, it shows how operational risk can be directly linked to the process flows of a business for all industries. CEOs, CFOs, COOs, CROs, CIOs, and CAOs will benefit from this innovative book. ... Read more

Customer Reviews (10)

Much needed moisturizer for such a dry topic!!
This book uses real-life examples of how operational risk management and business process management go hand-in-hand.The authors' usage of historical incidents like the Exxon Valdez, Barings PLC, MCI WorldCom, and Societe Generale allows the layman reader to easily understand the complex concepts addressed in this book.Although geared for the senior executive (which I am most certainly not!), I found the book covered a lot of ground and made compelling arguments in favor of a full integration of ORM and BPM framework.The book poses a series of questions in the first chapter, which were succinctly summed up by coming full circle and answering these same questions in the final chapter.

Business book that makes sense!
At last -- a business book that makes sense

"No Excuses" is enjoyable to read with real-life case studies that get right to the point about situations in all types of work. In addition, the authors have invented a new risk management framework that actually makes sense. If only Wall Street had read this book prior to 2008.

The best new business book of 2009
"No Excuses" is one of the best management books I have read in a long time. The book actually makes sense and is easy to read, which is not common when it comes to business and management books. I learned a great deal from the real-life case studies and the book's new risk management techniques. I now understand how operational risk affects us everywhere and how we can manage it at work and at home.

Practical and Appealing
This book provides a practical set of ways to control risk, which anyone can use. It uses a thoughtful, step-by-step approach along with very appealing and sometimes amusing case studies at the beginning of each chapter.

I have been working in non-profit organizations for many years and found the material to be very applicable and useful in this context.

Managing Risk - common themes for business and personal use
I highly recommend "No Excuses" to people who are interested in learning how to manage their risks, whether in business or even in their personal lives. Dickstein and Flast provide us with a new framework that is applicable to all types of situations. ... Read more

Product Description
Business Financehas a real-world flavour, exploring the theories surrounding financial decision making and relating these theories to what happens in the real world. ... Read more

Product Description
The Harvard Business Review Paperback Series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, here are the leading minds and landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe.

In today's ever-changing economic landscape, innovation has become even more of a key factor influencing strategic planning. This comprehensive volume will help the reader recognize and seize innovation opportunities. ... Read more

Customer Reviews (13)

Would be nice if the printing problem didn't exist
Ordered this book and pages 55-88 are from some other HBR book.Therefore 2-8 essays are missing.Sent for a replacement....SAME ISSUE.Therefore, I am writing this to let you know to tread lightly as you may only get 75% of what you ordered.Had Amazon made it easy to remedy the situation (e.g. have someone hand-inspect it the third time) I would have been able to write a good review...but don't say I didn't warn you about the print run problem...

High-Level Introduction, quick read, slightly dated
Title: Harvard Business Review on Innovation
Author: Various
Rating: *** (out of five stars)

The "Harvard Business Review on Innovation" is a compilation series of some older articles on the innovation topic.Each article summarizes a specific perspective on innovation.Some of the articles later lead to books. Overall the articles are good introductions, (by it's very nature, this is not deep or detailed) to the topics.This may lead the reader to pursue more detail in a subsequent book or same topic by another author.Some of the material is a bit dated, this shouldn't be too big of an issue for the reader looking for high-level introduction material.Also, many Harvard BR editions are critizied for being too academic.I think that is the nature of the series and to be expected.However this edition has a smattering of case-study material to make it real world enough for such a high-level introduction.This review has eight articles, (5 start rating system):
* Creating New Market Space, (Introductory, ***)
* Creating Breakthroughs in 3M, (User-lead case-study, ****)
* Building an Innovation Factory, (Create, capture, re-use ideas, ****)
* Knowing a Winning Business Idea When you See One, (Buyer and Pricing strategy, **)
* Meeting The Challenge of Disruptive Change, (How to handle change in your corporation, *****, read also Innovators Solution)
* Discovering New Point of Differentiation, (retail consumer oriented, **)
* From Spare Change to Real Change, (change for social motivation, *, surface level)
* Enlightened Experimentation, (Sound Ideas for moving Innovation to trail, ****, leaves you wanting a whole book on the subject)

Get it if: You would like a fast read, high-level over view of Innovation elements to wet your appetite or steer you to your next Innovation topic.Alternate: You need something you can finish on a plane ride.

Forget it if: You already know you want to go deeper into reading on Innovation concepts and methods.

Good short article, help you catch up!
You must understand that Harvard Review books are always just snippets of the last 2 or 3 years articles on that subject, this book presented some of the best articles on Innovation during that period. If you are an innovation manager you should catch up with these fine articles, because they are short and easy to read during a plane flight, and gives you an understanding of advancements in this field.
Also I must commend the other reviewers for their very through reviews.
I would recommend advanced innovation managers to buy this book if they do not read HBR.
Brian Glassman
Ph.D in Innovation Management from Purdue University
Innovation Management
Commercialization
Amazon Book Review
See my other Innovation Book Reviews by clicking see my reviews at the top!

Great!
Great book,exactly what I was expecting, I use it for teaching purposes and worksgreat...great service

Innovation Expression that cannot be matched.
I was pleasantly surprised at the ease of reading this book.Each patr is beautifully orientated with outstanding diagrams and notes.The ideas expressed within are quick to collect and rapidly absorbed and understood.A great 3-4 hour read that will set your innovation engines on fire! ... Read more

Product Description

The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.”

In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include

• Mapping your company's processes to target weak points
• Realigning management systems from functional to process-focused
• Setting benchmarks throughout the process to help quantify levels of success
• Establish a system of knowledge management for the seamless alignment of teams and departments
• Improving process management using Lean, Six Sigma, and other methodologies
• Create a sound strategic planning initiative to eliminate future surprises

With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

Customer Reviews (11)

University Text
The Oregon Institute of Technology has selected this book as a text for an advanced Operations Management course.This course was just completed for the 2010 Spring term.

We have found the text to be one of the best available for this series.The students were very impressed with the content and readability.The figures and charts, while complex, were very understandable.

Recommend other colleges and universities consider this book as a text for their Operations Management courses.

Required Reading
I, like several of the other reviewers, have known and admired Chris Ahoy's intelligence, knowledge, and mentoring skills that have never waned over the decades of his professional life. As with all things that Chris has ever decided to pursue, he is driven to excellence and that is what he has achieved in writing "Customer-Driven Operations Management". Does it read as a novel?No!It needs to be read as a Graduate -level text that offers a road map to excellence in this arena for those willing to invest the time and effort for achieving it, as has Chris Ahoy at Iowa State University. This book is also well supplemented with outstanding references and enlightening examples to assure that the lessons are well learned. Every Operations Management staffer should consider this book as required reading, and no professional seeking to catapult their company into a world-class operation should consider moving forward without first devouring this learning experience.

BUY THIS BOOK
In Customer-Driven Operations Management, Christopher Ahoy, makes the point that the internal resources of the firm have to be given continuous review to align goals to actions, and also that they must be managed carefully for the firm's continued competitive advantage in the modernfast-paced, global economy.He alludes to the VRIO framework of analysis--those Valuable, Rare, Inimitable, and Organizationally-embedded aspects of the firm, that are critical factors to be scrutinized and tweaked to achieve optimum outcomes.These internal resources are the basis of differentiation of the company from its competitors.In this book Christopher Ahoy draws from his vast experience in strategic and operations management, to develop models of analysis that a firm can use to continuously improve itself via growth of the VRIO factors,and thereby meet and exceed its corporate vision.This is a valuable book for both practitioner and scholarly communities.
BREENA E. COATES, Ph.D.
Chairman, Department of Management
College of Business & Public Administration
California State University, San Bernardino

Tom Walther
"Customer-Driven Operations Management" gives an overview of the multitude of factors to be considered and embraced by any manager interested in moving her organization toward the aspiration of being "world class".This book outlines the parameters of the game and discusses personal qualities, process concepts and off-the-shelf tools available for designing and monitoring the process of advancing an organization to shine in the world.It presents things you can do and tools to support your organization to rise above the competition and provide outstanding results even in challenging times.It is a must for service organization leaders and a valuable tool to stimulate the thinking of any manager.
I am looking forward to a narrative version of the story of Ahoy's journey to excellence. Hope he finds the time to write it.

Impressive book!
Customer-Driven Operations Management is an exceptional book. In researching this material, you'll find that Chris Ahoy has led the Iowa State Facilities Planning and Management group to a high level of excellence. They were just awarded the Iowa Recognition for Performance Excellence 2009 Gold Level Award. This award has only been given out 3 times in 10 years. Very impressive.
In my mind, there's nothing better to read than a SUCCESSFUL system's story. I think this is a great framework for any Service-oriented facility, and I look forward to upcoming material.

I would definitely recommend this book.
... Read more

Product Description

Harvard Business Review on Corporate Ethics

Resolving today's most pressing questions about business behavior has become a priority in today's corporate environment. In deciding how to act, managers reveal their inner values, test their commitment to those values, and ultimately shape their characters. Readers of this collection of articles will learn to identify the theoretical and practical issues of recognizing and responding to ethical dilemmas and will find the link between good ethics and good business.

The Harvard Business Review Paperback Series

The series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, here are the leading minds and landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe.

... Read more

Customer Reviews (1)

Not practically useful.
I was somewhat disappointed with this book as the choices of articles used in this book weren't as practically useful as what I would have liked. I would really only use one of the articles (Parable of the Sadhu), and having known that now, I would just buy a reprint directly from HBR.

Would not buy it again. ... Read more

Product Description
This text meets the growing need for an international work of reference in the field of business and management. Providing users with an analysis of the history, theory, practice and future developments of business and management topics worldwide, this work gives an interdisciplinary key to both understanding and practice. It provides introductions to business and management topics, offering international perspectives. The broad and diverse range of information offered is presented in a clear, structured format. ... Read more

Customer Reviews (2)

Wish to see the 3rd edition
I owned both the 1st and the 2nd edition but understand from the Chief Editor some time ago that the 3rd edition will not be published.What a pity?

A book to complete any businesss library.
Without this book all business libraries are incomplete.With articles rangeing from the biographies of such legends as Bill Gates to fully referenced and peer reviewed articles on world regions and their economic statuses and of course a thorough grounding in the business basics.This not only superseeds the first edition but comprehensively betters it. ... Read more

Product Description
AN INNOVATIVE, NEW APPROACH TO NONPROFIT MANAGEMENT

The Nonprofit Handbook: Management, Third Edition brings together more than thirty-five leading experts in nonprofit management to provide information and guidance on standardized policies and procedures that are applicable to virtually every nonprofit organization--and effect the three most crucial areas: Effectiveness, Efficiency, and Evolutionary Environment. Updated to include the latest developments in the field, this new edition:

• Covers such topics as management environment, organizational identity and focus, effective operating and management strategies, marketing and communications, information management technology, process management, fund raising, values, leadership, and human resource development
• Includes sample forms, management checklists, model reports, and suggested policy statements that can be adapted to the needs of any organization
• Applies the latest developments in business management to the nonprofit sector
• Stays current with annual updates

Also available as part of a two volume set along with Fund Raising: Evaluating and Managing the Fund Development Process, Third Edition, The Nonprofit Handbook provides a foundation from which nonprofits can best manage and administer their organizations—and make their missions flourish. ... Read more

Customer Reviews (2)

Comprehensive first stop for nonprofit management issues
If you have a management issue that needs attention in your nonprofit organization, make this book your first stop.It covers a multitude of relevant nonprofit management topics, including HR, fundraising, finance, IT, etc.

I say FIRST stop, however, because the book is probably notgoing to provide you with detailed enough information.Some topics, likeunrelated business income, are treated quite exhaustively.Others, likethe chapters on accounting and on how to solve a financial problem in anonprofit organization, were pretty light.(In the latter case, most ofthe chapter is spent on cutting expenses, while the ultimatesolution--increasing revenues--got only a page.)Each chapter, however,has a bibliography at the end which will direct you to further resources. This was the main value of the book for me.

My advice: good reference,but check this tome out of the library.

Covers just about every conceivable topic of management
When the IRS recently took the position that special events can sometimes be taxed - for example, if an event takes six months or longer to create - U.S. fund development professionals and nonprofit managers began to ask, "Are our events going to have a problem"? and "What is the rationale for such a tax"? and "Where do I go for more information on this topic"?  If your development office had a copy of the just-published work, The Nonprofit Handbook: Management (Second Edition), you'd find your answer right there, in chapter 27, "Unrelated Business Income."  This encyclopedic volume on just about every conceivable topic on the subject of the management of nonprofit organizations is a well-thought-out collection of articles by many of the best experts on the various aspects of nonprofit management.  Indeed, its chief strength is that it covers so much ground -- covering strategic planning, human resources, communication, fund raising, information management, accounting, finance, and legal issues.  Tracy Connors, the book's editor, has done a good job in selecting the experts who have contributed articles.  Attorney Bruce Hopkins, for example, is perhaps the best known author of books and articles on the law of tax exempt organizations.  He has contributed a useful chapter on that subject in this volume.  (We'll be reviewing his book, Law of Tax-Exempt Organizations, in the future.)  In covering so much ground, the handbook at times leaves the reader wanting to delve deeper.  That was anticipated, it seems: Each chapter provides a "suggested reading" list, making the work a good launchpad for deeper study, if needed.  The Nonprofit Handbook:  Management is a valuable resource for anyone in a nonprofit organization responsible for strategic and operational management decisions.  That would include fund development officers in universities, health care organizations, arts organizations, cause-oriented nonprofits, and so forth.  It is also invaluable to nonprofit CEOs, COOs, CFOs, VPs, board members, human resources directors, and so forth.  ... Read more

Product Description
Excludes the technical and more advanced content that is required by specialist accounting students, but offers the general business student a firm foundation in management accounting. ... Read more

Customer Reviews (1)

Excellent
I have used it for my EMBA studies. Consistent, thoughtful, well laid down and clearly structured. Helpful dedicated website. A lot of review problems, some with full answers. ... Read more

Product Description
This three-volume work examines the research on the multinational enterprise (MNE) and presents a comprehensive, scholarly discussion of significant articles in this field. The two eminent editors, experts in this area, focus on the micro issues of the MNE identifying important research that has defined the field in many ways. The set includes a variety of articles (i.e. the classics as well as more recent publications) from a wide selection of international sources and provides a good balance between U.S. and non-U.S. papers. ... Read more

Product Description
Since 1922, Harvard Business Review has been a leading source of breakthrough ideas in management practice. The Harvard Business Review Classics series now offers you the opportunity to make these seminal pieces a part of your permanent management library. Each highly readable volume contains a groundbreaking idea that continues to shape best practices and inspire countless managers around the world.

Numerous studies show that people will rise, or fall, to the level where their superiors believe them capable. As a manager, it is up to you to have high expectations for your employees, and to communicate those expectations to them.

In Pygmalion in Management, J. Sterling Livingston urges you to understand the power you have over your subordinates' success, and use it to benefit everyone involved. ... Read more

Customer Reviews (1)

The impact of expectations on productivity
J. Sterling Livingston was on the faculty of the Harvard Business School from 1941 to 1971. He founded the Sterling Institute Institute, a management consulting firm specializing in executive training and development, in 1967 and served as a Chairman of the Washington DC-based institute until 1998. He is currently the Sterling Center for Applied Managerial Leadership in Key Biscayne, Florida. This Harvard Business Review Classic article was originally published in 1969.

The author uses George Bernard Shaw's novel 'Pygmalion' as an metaphor to explain how managers can treat their subordinates in a way that leads to superior performance. The author's assumption is that "if managers' expectations are higher, productivity is likely to be excelllent. If their expectations are low, productivity is likely to be poor." However, according to Sterling Livingston, this phenomenon is not widely understood. In order to prove his case the author first discusses the impact of managerial expectations on productivity. But it is almost impossible for managers to mask low expectations from their subordinates. In fact, managers are more effective in communicating low expectations to their subordinates than in communicating high expectations to them. But managers' high expectations also have to past the test of reality: the expectations have to realistic and achievable. And the foundation for realistically high managerial expectations is the manager's ability to train and motivate subordinate. Research shows that managerial expectations have their most magical influence on young people. These young people base their own aspirations and the expectations of their superiors on the "reality" of past performance. And unless they have an outstanding record, it will become more and more difficult for them to generate mutually high expectations. So what should we do? Since a young person's first years are critical for future performance, they should be assigned to the most effective teachers. But these teachers should not typically be first-line managers; they should be experienced middle managers and upper-level executives. ".. if they are skillful and have high expectations, subordinates' self-confidence will grow, their capabilities will develop, and their productivity will be high." Or, in short, "the manager is Pygmalion."

Yes, this is a great article. It discusses a very important phenomenon - the impact of managerial expectations and behavior on productivity. The more positive the expectations, the more positive the results. This conclusion is very much in line with one of the latest business bestsellers - Daniel Goleman's 'Primal Leadership' (2002). Goleman uses different terminology, but just like Sterling Livingston, he also believes that emotional leadership drives performance. Monumental article which has to be read by leaders, managers, and MBA-students. The author uses simple business US-English. ... Read more

Product Description
In today's volatile work environment, avoiding disaster is more important than ever. "Crisis Management" will help managers identify, manage, and prevent potential crises. Full of tips and tools on how to prepare an emergency list and how to utilize pre-crisis resources, this book will show managers how to shepherd their team from crisis to success. This is a guide no manager should be without. ... Read more

Customer Reviews (4)

Intresting and Excellent
This product has brought great insight and knowledge to me.I love it, i love it. I know it will help me make in making right decisions for my business.

Excellent primer for senior managers, BCM/DR practitioners, and IT managers
This quick introduction to crisis management is suitable for senior managers, for business continuity management or disaster recovery practitioners (BCM/DR), and for information technology (IT) managers as they are often the ones given the chore of implementing DR plans.

If you are a CEO or a senior manager in a firm of any size, this will convince you to prepare now for unforeseen problems that could endanger your business tomorrow.

If you are a BCM/DR professional, this book will give you material and ideas for developing a pro-active crisis management culture within your organization, right up to convincing the the board to give the program full support.

IT managers tasked with developing DR program will also benefit this way, but will also gain precious insight in how to communicate effectively with the media, in fact how to communicate with all stakeholders to get the organization's message across as it wants it understood.

This guide makes an excellent case that unexpected emergencies are best handled a long time before anything goes wrong. My only criticism is that it focuses too much on planning for specific scenarios, such as a fire, and not enough on more abstract impact scenarios, such as loss of premises whatever the reason. However, since it also strongly advocates the need to prepare for unforeseeable contingencies, this isn't a problem.

Vincent Poirier, Tokyo

A superb guide to preparing for and handling any corporate crisis
Be prepared. One day the company you own or help manage may face a severe crisis. Inexplicably, one of your most popular products suddenly proves lethally hazardous. Your accountant is frog-marched in handcuffs to the nearest slammer for embezzlement. Your plant in Malaysia blows up, injuring scores of locals. A tornado flattens your major warehouse complex and the surrounding town. Quick: What do you do? The best time to handle a corporate crisis is before it begins. First, assess the primary risks your company faces, then develop comprehensive contingency plans to face these potential crises. This superb book from the expert, lucid Harvard Business Essentials series provides a proven, step-by-step approach your company can use to plan for and deal with any corporate crisis. We strongly recommend this important guide to crisis planning and management. Its insightful analysis is well organized, clearly written and firmly supported with compelling case histories.

Contingency planning and preventive maintenance are essential, but there will still be situations when....

This is one of the volumes in the Harvard Business Essentials Series. Each offers authoritative answers to the most important questions concerning its specific subject. The material in this book is drawn from a variety of sources which include the Harvard Business School Press and the Harvard Business Review as well as Harvard ManageMentor®, an online service. I strongly recommend the official Harvard Business Essentials Web site (www.elearning.hbsp.org/businesstools) that offers free interactive versions of tools, checklists, and worksheets cited in this book and other books in the Essentials series. Each volume is indeed "a highly practical resource for readers with all levels of experience." And each is by intent and in execution solution-oriented. Although I think those who have only recently embarked on a business career will derive the greatest benefit, the material is well worth a periodic review by senior-level executives.

Credit Richard Luecke with pulling together a wealth of information and counsel from various sources. He is also the author of several other books in the Essentials series. In this instance, he was assisted by a subject advisor, Larry Barton, who is president of the American College. Together, they have carefully organized the material as follows. First, they explain why power is necessary in organizations "even though our society distrusts power and those who seek it." Next, they examine the sources of power. Then they explain why power is realized only through some form of expression. In Chapter 4, they examine influence in sharper focus, illustrating three specific tactics that any manager can use. Then in the next two chapters, Luecke and Reardon shift their attention to the concept of persuasion. They identify the four elements of persuasion and discuss how various audiences and people with diverse decision-making styles are receptive ("susceptible") to different forms of persuasion. Then in Chapter 6, they explain how to appeal both to the mind (with logic and/or evidence) and the to heart (by anchoring the given proposition in a human context). Hence the importance of compelling details, vivid images, similes, metaphors, analogies, and especially stories achieve resonance with an audience.

In Chapter 7, Luecke and Reardon provide some excellent suggestions to increase and enhance the impact of a formal presentation. "It suggests a presentation structure and a number of rhetorical devices perfected by the ancient Greeks. It also explains the various learning styles used by people and explains the importance of adapting each formal presentation to the needs, interests, and temperament of the given audience.

I also appreciate the three appendices provided. "In Leading When You're Not the Boss," Luecke and Reardon offer useful tips on how to be productive and effective in situations in which (usually lower-level managers) are expected to lead but have no formal power or authority to do so. Appendix B includes two forms by which to assess an audience and to assess one's own ability to persuade others. (Please check out Figures B-1 and B-2 on pages 135-139.) In the third appendix, Luecke and Reardon offer seven "Rules" to follow when preparing visuals for presentations that will have maximum impact.

Obviously, it is in an organization's best interests to formulate comprehensive contingency plans and then sustain preventive maintenance. However, there are developments and their consequences that, when they occur,create unforeseen crises to which organizations must respond. These are the situations in which organizations and their leaders define themselves, for better or worse.Hence the importance of information sources which can guide and inform not only contingency planning and preventive maintenance but also crisis response. Their value is even greater when a serious crisis occurs.

Those who share my high regard for this volume are urged to check out other volumes in the Essentials series (notably Managing Change and Transition) and Harvard Business Review on Crisis Management as well as Steven Fink's Crisis Management: Planning for the Inevitable and Eric Dezenhall and John Weber's Damage Control: Why Everything You Know About Crisis Management Is Wrong. Also, Jeffrey Pfeffer's What Were They Thinking?, Dean Spitzer's Transforming Performance Measurement, Ram Charan's Know-How, Mike Green's Change Management Masterclass, and Enterprise Architecture As Strategy co-authored by Jeanne W. Ross, Peter Weill, and David Robertson. ... Read more

Product Description
The scale and importance of the lucrative sport industry demands quality business professionals. This ground-breaking new book equips the manager and future manager of sport organisations with the tools they need to deliver. The Business of Sport Management is ideal for students of sports management on programmes of leisure studies, sports studies and business studies. Written and contributed to by leading academics and practitioners in UK, Europe and Australia it is also of great interest to practitioners working in sport businesses. Blending both theory and practice The Business of Sports Management looks at the distinctive context of sport organisations. It then looks at management theories and practice within the functional areas such as finance, human resource management and marketing. Finally it considers contemporary issues of importance such as sponsorship and endorsement, risk management and the media. Set in an international environment the authors have been careful to choose stimulating examples from a wide variety of sports. ... Read more

Product Description
Developed using extensive lecturer and student feedback, International Business and Management acknowledges recent changes in course emphasis and presents an integrated treatment of international management problems. Combining a strong strategic focus with coverage of the functions that underpin global business, it delivers a fresh European perspective on international business, expressly written for post-introductory undergraduate courses and also for MBA students. All of the key areas of international business are covered within this managerial framework, including important topics rarely covered in older textbooks such as: SMEs and how they compete on a global level; ethics and social responsibility; and technology and how organizations use information to support global operations and deliver competitive advantage. Kelly also includes constructive and genuinely international examples, showing how SMEs through to MNCs have grappled with the operational and organizational challenges of international business.Eye-catching real-world case studies, market researched pedagogy, and a strong theoretical backbone ensure that Kelly: International Business and Management is at the forefront of European IB textbooks. ... Read more

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Economics for Business and ManagementAlan Griffiths and Stuart Wall Second Edition Reading through Economics for Business and Management has been both a pleasure and a revelation. A particular strength is the inclusion of self-assessed questions and practice activities. A nice user-friendly book, easy and logical to navigate, well indexed.' Jamie Roper, StaffordshireUniversity This is an excellent economics textbook which admirably incorporates awareness of business management practices and theoretical approaches.' Dr Ivan Weir, NewcastleUniversity An exciting introduction to the key principles of microeconomics and macroeconomics for aspiring decision makers of the future, with its global relevance emphasised by the existence of Chinese and Russian language editions. The second edition of Economics for Business and Management focuses on real-life business situations in both functional and strategic areas of business and management. It applies key concepts in economics and business to a wide variety of situations helping you to answer questions such as: *Why is offshoring now a major concern for South Korea?*What are the key characteristics for successful entry to new international markets? *How cansustainability' affect decision making within businesses? What's new: *A new selection of case studies drawn from many business sectors using up-to-date and student-friendly examples such as branding at Topshop, the Rugby World Cup, Ikea,Daewoo and the London Olympics.*Balanced consideration of business issues in the UK, EU and globally are highlighted with new examples from a number of countries, including new growth economies such as China, India, Russiaand Korea. *This second edition continues to build on the successful active learning approach of the first edition with new questions, activities, exercises and checkpoints to stop and assess your understanding as you read through the text. Go to the book's Companion Website www.pearsoned.co.uk/griffithswall when you see this icon in the text. You will find extra practice including interactive activities,Are you ready?' quizzes and exam style practice questions with instant feedback.This is the ideal textbook for students following courses in introductory economics with a business and management focus.Its detailed consideration of wider dimensions of the business environment, such as political, legal, ethical, sociocultural, technological and environmental issues, make it suitable for more general courses on the business environment with an economic underpinning.About the authorsAlan Griffiths is Reader in Economics at the Ashcroft International Business School, Anglia Ruskin University.Stuart Wall is Professor of Business and Economics Education and Head of Department of International Business and Strategy at the Ashcroft International Business School, Anglia Ruskin University. ... Read more

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Successful financial management begins with a solid understanding of the organization's strategic goals and objectives as well as its day-to-day business practices. Based in sound financial theory and journal literature augmented by common business policies, STRATEGIC FINANCIAL MANAGEMENT: APPLICATIONS OF CORPORATE FINANCE gives you the essential tools, techniques, and concepts you need in order to understand financial management from a strategic and operational perspective. ... Read more

Customer Reviews (1)

Strategic Financial Management
Very good book for people who are getting their MBA's and have not financial background. I am one of those... I learned a lot using this book ... Read more

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For quick and authoritative answers to questions on business and financial formulas and tools, this unique book is unequaled! It not only clearly explains all major business and financial formulas, it shows you how to apply them, step by step. Perfect for college and graduate students in business, finance, marketing, operations, management, and accounting, this comprehensive, portable guide gives you quick access to all major financial and business formulas with explanations you can grasp and use in seconds. You get explanations, examples, and demonstrations of formulas for vertical analysis; net-cost method; sales mix analysis; regression statistics; profit margin; sampling formulas; discount cash flow analysis; weighted averages; cost of capital; earnings per share; inventory turnover; and nearly 200 more. This is the handiest tool available for mastering business formulas! ... Read more

Customer Reviews (7)

Well Worth the Money!!!!!!!!!!!!!!!!!!
I absolutely love this book. It is a must for any finance professional. I am a financial analyst and always find myself referring to this book as a quick reference during many projects. I don't think I can honestly work without it.

An OK reference book
I use a few books as reference books during my ratio analysis of a companies position, and this one is just a backup. It's got tons of formulas, but most of the ones included in THIS book, you NEVER need to use in an analysis of financial statements.

The book seriously lacks explanations of what the ratios and formulas mean. It just vaguely states at the end of each formula who might use it and why, but doesn't go into the detail you'd want. The book just doesn't sit right. If you want a good reference book for ratio analysis of financial statements, than get "Business Ratios and Formulas: A Comprehensive Guide" By Steven M. Bragg

Handy
I thought this book provides a lot of handy information without having to carry around smaller texts with less explanations or larger heavier texts with too much info.

Nice Handbook for Accounting students
The book is a nice handbook for students majoring in Finance and Accounting students. It has all the necessary explanations of the formulas along with good examples.As a person with some exposure to Finance and Accounting,I found the book to be extremely useful for students and pros in this field.

Effective refresher ... Efficient reference
I recommend this text to financial professionals I teach ... VERY helpful to clear the cobwebs several years after college! ... Read more

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This book should be of interest to undergraduate students of accounting and finance and business and management, DMS, MBA and professional accounting students. ... Read more

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At least eighty-five percent of all businesses in the United States are family-owned--with their own special problems, situations, issues, and family dynamics. This book is a practical guide for all professional practitioners who service the needs of family businesses. It provides a basic training manual for all providers--attorneys, accountants, financial advisors, insurance and health care providers, therapists, and others--who are specialists in their fields, but are unfamiliar with the unique psychology and dynamics that often control and influence family businesses. The authors detail how to deal with the special circumstances that arise when advising and consulting to family businesses that can make or break the process of consulting, advising, and planning.

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