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1. Access by Design: A Guide to Universal
2. Prioritizing Web Usability
3. Designing Web Usability
4. Eyetracking Web Usability
5. Don't Make Me Think: A Common
6. Usability: The Site Speaks for
7. Usability for the Web: Designing
8. A Pattern Language for Web Usability
9. Homepage Usability: 50 Websites
10. Shaping Web Usability: Interaction
11. Customer-Centered Design: A New
12. Flash Application Design Solutions:
13. Integrating Usability Engineering
14. Appropriate Web Usability Evaluation
15. Web Site Usability: A Designer's
16. Web Usability: A User-Centered
17. The Flash Usability Guide: Interacting
18. Usability: Nutzerfreundliches
19. Web Site Usability Handbook (Internet
20. Qualität im Web: Benutzerfreundliche

1. Access by Design: A Guide to Universal Usability for Web Designers
by Sarah Horton
Paperback: 288 Pages (2005-07-22)
list price: US$24.99 -- used & new: US$12.89
(price subject to change: see help)
Asin: 032131140X
Average Customer Review: 4.5 out of 5 stars
Canada | United Kingdom | Germany | France | Japan
Editorial Review

Product Description
In just over a decade, the Web has evolved from an experimental toolfor a limited community of technically inclined people into aday-to-day necessity for millions upon millions of users. Today’s Web designers must consider not only the content needs of the sitesthey create, but also the wide range of additional needs their usersmay have: for example, those with physical or cognitive disabilities,those with slow modems or small screens, and those with limitededucation or familiarity with the Web. Bestselling author Sarah Hortonargues that simply meeting the official standards and guidelines forWeb accessibility is not enough. Her goal is universal usability, andin Access by Design: A Guide to Universal Usability for Web Designers,Sarah describes a design methodology  that addresses accessibilityrequirements but then goes beyond. As a result, designers learn how tooptimize page designs to work more effectively for more users, disabledor not. Working through each of the main functional features of Websites, she provides clear principles for using HTML and CSS to dealwith elements such as text, forms, images, and tables, illustratingeach with an example drawn from the real world. Through theseguidelines, Sarah makes a convincing case that good design principlesbenefit all users of the Web.

 In this book you will find:
 • Clear principles for using HTML and CSS to design functional and accessible Web sites
 • Best practices for each of the main elements of Web pages—text,forms, images, tables, frames, , links, interactivity, and page layout
 • Seasoned advice for using style sheets that provide flexibilityto both designer and user without compromising usability
 • illustrations of actual Web sites, from which designers can model their own pages
 • Instructions for providing keyboard accessibility, flexible layouts, and user-controlled environments
 • Practical tips on markup, and resources ... Read more

Customer Reviews (6)

4-0 out of 5 stars Really good book for designers
I recomend for interaction designers, not for web designers only, but for anybody in digital medium.

4-0 out of 5 stars Great book. Needs to be condensed.
The information is great, and she has a unique angle, but I would like to see a second edition that is about 1/3 the length. Much of the content is repeated many times over and it could be condensed and re-organized.

Buy this with Don't Make Me Think to round out your knowledge.

5-0 out of 5 stars Valuable and Worthwhile
Title: Access by Design
Author: Sarah Horton
Publisher: New Riders
ISBN: 0-321-31140-X
Reviewer: Sam Wilson
Rating: 5 out of 5 stars

"Access by Design" by Sarah Horton is valuable and worthwhile because it nicely exposes the genetic link of accessibility to its more popular cousins -- functionality and usability. Accessibility is one of the most touted yet often underutilized tools in the web worker's repertoire. Misperceived as only a tool for reaching the hearing or visually impaired audience and doomed to the "nice to have" list on many projects, accessible design too often takes a back seat to design relying heavily on images and sophisticated layout.

The approach of Sarah Horton's book is appropriately to make the concepts of accessibility accessible to the web workers whose opportunity it is to make their work maximally digestible. Each essential element of a site's guts is discussed first in theory then in practice. Color, text, structure; HTML specific elements like lists, tables, and forms ... are aptly discussed in their shades of underlying purpose and then explored and elucidated with germane examples both good and bad. These examples particularly make the book fun if only just to flip through. Refreshingly the author takes on the likes of Microsoft and Audible.com, using the razor of analysis and good taste to dissect her specimens and demonstrate attractive graphic design and good web design are not necessarily the same thing.

In conclusion, I highly recommend "Access by Design" on the merits of its conscientious but practical promotion of accessibility combined with its focus on functionality and usability. The timely arrival of well-written books like Horton's builds on the rising tide of Web 2.0 attention. The oh-so-two-oh design goals of taming the wily information wilderness--transforming clutter into neat packets of visually appealing and streamlined content--can sometimes seem a bit overdone to many. "Access by Design" does not come across preachy or pedantic. I would challenge any web developer or artist (as I have challenged myself) to investigate the practical advice found in solid works like this one. It's time we understood accessibility's benefits to not just the visually and hearing impaired, but its benefits for everyone who reads, views, interacts with or otherwise enjoys the web browsing.

5-0 out of 5 stars "Access by Design" by Sarah Horton Book Review

Title: Access by Design
Author: Sarah Horton
Publisher: New Riders
ISBN: 0-321-31140-X
Pages: 264 pages
Reviewer: Sam Wilson
Rating: 5 out of 5 stars

"Access by Design" by Sarah Horton is valuable and worthwhile because it nicely exposes the genetic link of accessibility to its more popular cousins - functionality and usability.Accessibility is one of the most touted yet often underutilized tools in the web worker's repertoire.Misperceived as only a tool for reaching the hearing or visually impaired audience and doomed to the "nice to have" list on many projects, accessible design too oftentakes a back seat to design relying heavily on images andsophisticated layout.

The approach of Sarah Horton's book is appropriately to make the concepts of accessibility accessible to the web workers whose opportunity it is to make their work maximally digestible.Each essential element of a site's guts is discussed first in theory then in practice.Color, text, structure; HTML specific elements like lists, tables, and forms... are aptly discussed in their shades of underlying purpose and then explored and elucidated with germane examples both good and bad.These examples particularly make the book fun if only just to flip through.Refreshingly the author takes on the likes of Microsoft and Audible.com, using the razor of analysis and good taste to dissect her specimens and demonstrate attractive graphic design and good web design are not necessarily the same thing.

In conclusion, I highly recommend "Access by Design" on the merits of its conscientious but practical promotion of accessibility combined with its focus on functionality and usability.The timely arrival of well-written books like Horton's builds on the rising tide of Web 2.0 attention.The oh-so-two-oh design goals of taming the wily information wilderness - transforming clutter into neat packets of visually appealing and streamlined content - can sometimes seem a bit overdone to many."Access by Design" does not come across preachy or pedantic.I would challenge any web developer or artist (as I have challenged myself) to investigate the practical advice found in solid works like this one.It's time we understood accessibility's benefits to not just the visually and hearing impaired, but its benefits for everyone who reads, views, interacts with or otherwise enjoys the web browsing.

5-0 out of 5 stars Usability and accessibility go hand in hand
I've read every book I can find on web site accessibility, and this is my favorite. Sarah Horton does a superb job of explaining the "what" and "why" of good web design principles. If we adhere to these principles, our web sites will be usable and accessible for everyone, regardless of disability or the device they use to access the web. This book is clear, concise, and to the point, and, in my opinion, a must read for all professional web designers! ... Read more

2. Prioritizing Web Usability
by Jakob Nielsen, Hoa Loranger
Paperback: 432 Pages (2006-04-30)
list price: US$55.00 -- used & new: US$11.65
(price subject to change: see help)
Asin: 0321350316
Average Customer Review: 4.5 out of 5 stars
Canada | United Kingdom | Germany | France | Japan
Editorial Review

Product Description
In 2000, Jakob Nielsen, the world’s leading expert on Web usability, published a book that changed how people think about the Web—Designing Web Usability(New Riders). Many applauded. A few jeered. But everyone listened. Thebest-selling usability guru is back and has revisited his classicguide, joined forces with Web usability consultant Hoa Loranger, and created an updated companion book that covers the essential changes to the Web and usability today. Prioritizing Web Usabilityis the guide for anyone who wants to take their Web site(s) to nextlevel and make usability a priority! Through the authors’ wisdom,experience, and hundreds of real-world user tests and contemporary Website critiques, you’ll learn about site design, user experience andusability testing, navigation and search capabilities, old guidelinesand prioritizing usability issues, page design and layout, contentdesign, and more!

... Read more

Customer Reviews (28)

4-0 out of 5 stars Usability 101: Making Your Web Site the Best it Can Be
Jakob Nielsen and Hoa Loranger paired together to create a book packed with the information necessary on what it takes to create a user-friendly Web site.Prioritizing Web Usability hits the center of the target on what the main problems with usability are.This book was written based on a study that the authors performed; this study consisted of testing 69 users across 25 Web sites.After finding out main usability problems today, they take us back to previous usability issues and compare with what many Web designers still do not understand about usability today.Although there are many problems with usability, these authors center on seven ongoing problems:

1. Search
2. Navigation and Information Architecture
3. Typography: Readability and Legibility
4. Writing for the Web
5. Providing Good Product Information
6. Presenting Page Elements
7. Balancing Technology with People's Needs

Search is one feature that will help users navigate to and inside your Web page more easily.Internal search engines are actually better than external when looking for site-specific information; also, utilizing search engine optimization and rankings on the search engine results page will increase visits to your site.Once users get to your site, they need to be able to navigate it; users have certain expectations of how each site they visit will work.Navigation on your Web site needs to be consistent with other sites navigation designs.Also, make sure your Web site's clutter is reduced, avoid redundancy, and be specific with links and label names.Once you have made your appearance preferable and easy for the user, you then need to focus on content.

Users speak a different language than Web site developers.When putting content on your Web site, first make sure you use minimum 10-point font and have a readable mix of font styles and colors. Then, you need to understand how Web users read; users are turned away by confusing content.The key is to use simple language and only put what is necessary on the home page; you can always layer more information on deeper links.Once this is done, the authors advise readers to provide good product information and win customer confidence.Finally, make sure to balance technology and multimedia content on your Web page; do not make your page confusing or bloated with videos and un-loadable items.The final and most important rule of usability is to keep your design and content simple; this is the most difficult combination to perfect, but if you get user input and listen, your Web page will be successful.

Nielsen and Loranger went very in depth about all of the above aspects of this book.If you are looking to learn about a specific topic or about everything to do with usability, this book can satisfy that craving.The one thing I noticed first about this book was that it was a real study conducted and therefore, very credible.A big positive of the book was that it was packed full of examples.For almost every point made, there were pictures of Web sites that both represented the positives and negatives of the point.I also liked the fact that the past, present, and future were addressed; the authors referenced a lot to what problems used to be in Web site usability, then what problems have continued on into current usability problems, and then forecasted what future usability problems will look like.I do not know a lot about usability or Web terms, so a drawback for me was that the information bored me in some places and I would get tired of reading the book after a chapter.I found that moving slowly through the book was the key to optimal learning.

I would give this book 4 out of 5 stars.It was a very good read; this book was written in plain language and had a lot of good information that could be used for any person's website.The one drawback was that it had almost too much information in it; I was so overwhelmed by all the problems to do with usability that I never could really focus in on a few main ideas.Overall, though, great book!

4-0 out of 5 stars Good webpage resource
This book has a lot of information for those learning to build websites or desire to improve webpage design. The book is well organized and has lots of examples to illustrate the principles.

4-0 out of 5 stars This book was a very helpful resource in my research
I did my thesis on web usability and this book was a very helpful resource in my research. Why helpful? Because instead of sifting through literally hundreds of published papers, some of the info is readily available in this book. After all, author and usability pioneer wrote most of the papers I deal with.

The book is a follow-up to 1999's Designing Web Usability: The Practice of Simplicity (DWU). The simple cover is an indication of what the book is all about-- when it comes to the web a little common sense and simplicity goes a long way.

Twelve chapters comprise the book and are a wealth of information and even critiques some of the conventions web professionals are used to, an example is the Three Click Rule. The book also contains guidelines and best practices for an array of website types (product pages, search, help pages, etc.). Past issues dealt with on DWU were revisited as well.

If you need intermediate facts and figures on usability, visit UseIt.com, Jakob Nielsen's website. But for more in-depth and extensive information, Prioritizing Web Usability is for you.

4-0 out of 5 stars A thorough reefrence on web usability
I found this book to be a rare gem. The author provides concise, factual, practical information on web usability. I found it invaluable in our web projects and I believe you will too.

If you've ever sorted through the many volumes you'll soon discover that most books are written to be sold to you and contain only enough info to make for useful sound bites on the back cover. This book is an exception. It is fantastic. You will learn from this book.

4-0 out of 5 stars Usability is often overlooked
If you don't yet know much about web usability, I would recommend this book (and it's predecessor) to you. If you are already keen on the idea of web usability, then you may want to skip the first book (it is a bit dated), and grab this one as a reference. ... Read more

3. Designing Web Usability
by Jakob Nielsen
Paperback: 432 Pages (1999-12-30)
list price: US$54.99 -- used & new: US$0.48
(price subject to change: see help)
Asin: 156205810X
Average Customer Review: 4.0 out of 5 stars
Canada | United Kingdom | Germany | France | Japan
Editorial Review

Product Description

Users experience the usability of a web site before they have committed to using it and before making any purchase decisions. The web is the ultimate environment for empowerment, and he or she who clicks the mouse decides everything. Designing Web Usability is the definitive guide to usability from Jakob Nielsen, the world's leading authority. Over 250,000 Internet professionals around the world have turned to this landmark book, in which Nielsen shares the full weight of his wisdom and experience. From content and page design to designing for ease of navigation and users with disabilities, he delivers complete direction on how to connect with any web user, in any situation. Nielsen has arrived at a series of principles that work in support of his findings: 1. That web users want to find what they're after quickly; 2. If they don't know what they're after, they nevertheless want to browse quickly and access information they come across in a logical manner. This book is a must-have for anyone who thinks seriously about the web.

Amazon.com Review
Creating Web sites is easy. Creating sites that truly meet the needs and expectations of the wide range of online users is quite another story. In Designing Web Usability: The Practice of Simplicity, renowned Web usability guru Jakob Nielsen shares his insightful thoughts on the subject. Packed with annotated examples of actual Web sites, this book sets out many of the design precepts all Web developers should follow.

This guide segments discussions of Web usability into page, content, site, and intranet design. This breakdown skillfully isolates for the reader many subtly different challenges that are often mixed together in other discussions. For example, Nielsen addresses the requirements of viewing pages on varying monitor sizes separately from writing concise text for "scanability." Along the way, the author pulls no punches with his opinions, using phrases like "frames: just say no" to immediately make his feelings known. Fortunately, his advise is some of the best you'll find.

One of the unique aspects of this title is the use of actual statistics to buttress the author's opinions on various techniques and technologies. He includes survey results on sizes of screens, types of queries submitted to search portals, response times by connection type and more. This book is intended as the first of two volumes--focusing on the "what." The author promises a follow-up title that will show the "hows" and, based on this installation, we can't wait. --Stephen W. Plain

Topics covered: Cross-platform design, response time considerations, writing for the Web, multimedia implementation, navigation strategies, search boxes, corporate intranet design, accessibility for disabled users, international considerations, and future predictions. ... Read more

Customer Reviews (238)

5-0 out of 5 stars Best book on Web Design
Nielsen explains how to design web pages and backs it up with
the results of real world experience.There are many critiques of
actual web sites.

5-0 out of 5 stars AMAZING!
This book came in pristene condition.It is out of print, but my instructor was AMAZED at what a nice book I received over the net.I've already sung the praises of Amazon.Thanks!!

4-0 out of 5 stars web page design
This book is an excellent resource for basic web design. While it is an older book, it still has much to offer the beginner. The illustrations support the text and aid learning. It is well organized.

5-0 out of 5 stars THE usability guide!
Jakob Nielsen is the web usability guru and this is the best web usability guide. Read it!

4-0 out of 5 stars A Classic for the Designer: Basic Principles with Historical Examples
A web usability classic from 1999 from the perspective of the designer (not the software developer).

It is excellent in its reasoning; it is nearly ten years old. That makes the examples historical (interesting for their own right). Nielsen's depth of thinking and writing talents make the contents still valuable for today.

The quality of Nielsen's forecasts is amazing. Only the micro payment idea proved to be wrong in favor of the advertising model.

"Designing Web Usability" is printed on excellent paper. This paper is very heavy, reducing the usability of the book for traveling.

"Designing Web Usability" is chockfull of examples. The examples are in very different styles. This can not be avoided. Still it hurts the ability of a smooth read.

In summary you get a profitable read for a quiet week.
... Read more

4. Eyetracking Web Usability
by Jakob Nielsen, Kara Pernice
Paperback: 456 Pages (2009-12-14)
list price: US$59.99 -- used & new: US$23.77
(price subject to change: see help)
Asin: 0321498364
Average Customer Review: 4.0 out of 5 stars
Canada | United Kingdom | Germany | France | Japan
Editorial Review

Product Description
Eyetracking Web Usability is based on one of the largest studies of eyetracking usability in existence. Best-selling author Jakob Nielsen and coauthor Kara Pernice used rigorous usability methodology and eyetracking technology to analyze 1.5 million instances where users look at Web sites to understand how the human eyes interact with design. Their findings will help designers, software developers, writers, editors, product managers, and advertisers understand what people see or don’t see, when they look, and why.

With their comprehensive three-year study, the authors confirmed many known Web design conventions and the book provides additional insights on those standards. They also discovered important new user behaviors that are revealed here for the first time. Using compelling eye gaze plots and heat maps, Nielsen and Pernice guide the reader through hundreds of examples of eye movements, demonstrating why some designs work and others don’t. They also provide valuable advice for page layout, navigation menus, site elements, image selection, and advertising. This book is essential reading for anyone who is serious about doing business on the Web. ... Read more

Customer Reviews (10)

4-0 out of 5 stars Great new insights thanks to Eyetracking
I have read the usability books of Steve Krug and Prioritizing Web Usability of Jakob Nielsen, and this book is a great addition to them. It is easy to digest, offers many visual examples and offers valuable new insights based on what Eyetracking can do but normal usability testing can't. They broke down their conclusions in general guidelines which can be used for practically all sites.

Like the other usability books, this book is a must ready for anyone (designer, developer or manager) involved in webdevelopment.

2-0 out of 5 stars Terrible usability
The eyetracking screencaps in this book are crap.

Due to poor use of color, among other things, it's impossible to see the numbering on most of them. This makes it impossible to follow the eye tracking sequence without reading his explanation.

This renders most of the "screencraps" unusable.

Maybe they should have hired a usability expert!

4-0 out of 5 stars A Very Academic Book - Not for Beginners
As one of the other reviewers said, there's not a lot here that will break new ground and most of the points made are things that experienced UI designers already understand. Two exceptions for me were the findings about the attractiveness of text as a design feature and the exact degree that banner blindness can affect a user's experience.

Although a lot of the findings in this book will be more profound for those with less experience, it doesn't mean that this book is ideal for beginners. Quite the contrary, I think the people who can make the most use of this book are people who already understand just about every UI guideline in this book. I say this because this is a book that's all about data and evidence of things a lot of us already know, but can't convince others of. It's a book that might help you persuade someone who's insistent that things need to be done a certain way that perhaps a different approach would be better.

This book really covers a niche topic and will probably bore anyone who doesn't have a high level of academic curiosity to tears. For rookies looking for design tips, there are far more concise and easier to understand volumes of work. In many ways this is a very long research journal article produced in the form of a book. The tomes of data and explanations overwhelm the scattered number of important design points in the book. If you just want to skim the big take away lessons from this book, you can do it in one sitting. Just look at the pictures and read the captions. If you need more background info, then read a few pages around the illustrations for more info.

My one critique of the book and one that might knock half a star off my rating if Amazon did half stars was that the book was difficult to follow in some stretches. The way they wrote the narratives about their subjects' behaviors and motiviations were often hard to understand and in many cases, it may have been better to simply use more bullet points and illustrations instead of full text narratives of how the subjects were navigating. They often mention their subjects by first name and it gets hard to keep them apart in your memory.

4-0 out of 5 stars Another great book from the guru
There are many designers out there that hate Jakob Nielsen with a passion. They don't like the fact that he "gets in the way" of their creativity. You know what? He only says what he says because he and his staff have observed way more web users using websites than probably anyone else in existence.

Those that hate the guy need to grow up and read this book, and his others, to ensure they aren't one of the many designers that continues to propagate the web with designs that frustrate users.

What I like about this book is that most other usability books have what some people would call "subjectivity". However, this one talks about where users' eyes fixated and traveled on a page. There isn't much subjective about that. For example, when someone doesn't even take a peak at one of those huge images a designer put on a page to make it look cool, you can pretty much say that image is useless.

Some may think the material repeats suggestions from his past books or other books, but I think it is nice to now see even more backing/support for those suggestions.

4-0 out of 5 stars Very Detailed and Insightful Study
Review: by Gregory West
Member of the Computer Operators of Marysville & Port Huron (COMP)

Web Usability

by Jakob Nielsen and Kara Pernice
Published by New Riders[...]
(an mprint of Peachpit)
ISBN-13: 978-0321-49836-6
Pages: 437
USA: $[...]

Have you ever wondered why certain parts of a website catch your eye and you ignore or completely miss others? Whether you are designing a corporate website, simply working with a private site, or setting up a blog for the first time, this book will take you into the world of design and what works.

Authors: Neilson and Pernice take us on a detailed journey demonstrating what works and grabs your attention longer than a split second. Eyetracking technology allows you to see what people see on mainstream websites.

This book's main focus is "to study look patterns and how they relate to Web usage". It is "not a general book about Web usability", although it gives an excellent insight into why people go to certain areas on a page. Throughout the eight chapters, we learn how "Eyetracking" technology works. Also, you will find a summary covering human behavioral patterns, resulting from these extensive studies.

The second chapter is a little dry as it explains how this technology works, data collected, fake tests, study participants and cost evaluations. Other chapters get into the heart of page layout, navigation design elements and images. Chapter seven covers advertisements which is a major aspect of the Internet. Everything, from when people look at ads to the impact of ad placement, is detailed in a quite interesting fashion. Here is where you find out what works and what fails.

The authors point out the need for corporate executives to stand aside and let the professional graphic designers do their job. They show how upper-level management employees who know nothing about design and graphics can destroy the design due to ignorance of "web usability" and drive customers away.
Not contained in the book keeping "this book at a manageable size" are two "separate reports" made available online:

Eyetracking Methodology: How to Conduct and Evaluate Usability Studies Using Eyetracking: [...] and How People Read on the Web: [...]

If you are, in any way, part of a team that works on websites, or if you have your own personal blog and want your sites to work, this book is something that you will keep going back to as a reference guide. There is an excellent Table of Contents in the front and a well laid out Glossary in the back to make sure you find exactly the topic to research and learn. ... Read more

5. Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition
by Steve Krug
Paperback: 216 Pages (2005-08-28)
list price: US$40.00 -- used & new: US$22.39
(price subject to change: see help)
Asin: 0321344758
Average Customer Review: 4.5 out of 5 stars
Canada | United Kingdom | Germany | France | Japan
Editorial Review

Product Description
Five years and more than 100,000 copies after it was first published,it's hard to imagine anyone working in Web design who hasn't read SteveKrug's "instant classic" on Web usability, but people are stilldiscovering it every day.  In this second edition, Steve addsthree new chapters in the same style as the original: wry andentertaining, yet loaded with insights and practical advice for noviceand veteran alike.  Don't be surprised if it completely changesthe way you think about Web design.

Three New Chapters!

  • Usability as common courtesy -- Why people really leave Web sites
  • Web Accessibility, CSS, and you -- Making sites usable and accessible
  • Help! My boss wants me to ______. -- Surviving executive design whims

"I thought usability was the enemy of design until I read the first edition of this book.  Don't Make Me Think! showedme how to put myself in the position of the person who uses mysite.  After reading it over a couple of hours and putting itsideas to work for the past five years, I can say it has done more toimprove my abilities as a Web designer than any other book.

Inthis second edition, Steve Krug adds essential ammunition for thosewhose bosses, clients, stakeholders, and marketing managers insist ondoing the wrong thing.  If you design, write, program, own, ormanage Web sites, you must read this book."  -- Jeffrey Zeldman,author of Designing with Web Standards

Amazon.com Review
Usability design is one of the most important--yet often least attractive--tasks for a Web developer. In Don't Make Me Think, author Steve Krug lightens up the subject with good humor and excellent, to-the-point examples.

The title of the book is its chief personal design premise. All of the tips, techniques, and examples presented revolve around users being able to surf merrily through a well-designed site with minimal cognitive strain. Readers will quickly come to agree with many of the book's assumptions, such as "We don't read pages--we scan them" and "We don't figure out how things work--we muddle through." Coming to grips with such hard facts sets the stage for Web design that then produces topnotch sites.

Using an attractive mix of full-color screen shots, cute cartoons and diagrams, and informative sidebars, the book keeps your attention and drives home some crucial points. Much of the content is devoted to proper use of conventions and content layout, and the "before and after" examples are superb. Topics such as the wise use of rollovers and usability testing are covered using a consistently practical approach.

This is the type of book you can blow through in a couple of evenings. But despite its conciseness, it will give you an expert's ability to judge Web design. You'll never form a first impression of a site in the same way again. --Stephen W. Plain

Topics covered:

  • User patterns
  • Designing for scanning
  • Wise use of copy
  • Navigation design
  • Home page layout
  • Usability testing
... Read more

Customer Reviews (529)

4-0 out of 5 stars Simply good nothing more
I have nothing bad to say about the book but I have nothing great.
This book will give you the basic blue print for creating good UI.
Well written with great examples thou I would have liked it if the examples
where a bit up to date.

5-0 out of 5 stars "Common Sense" yet Expert Resource!
"Very approachable material on a very important discipline in Integrated Marketing and Communications today.

As the subtitle, "A Common Sense Approach", and Krug's consultancy's name, "Advanced Common Sense" ([...]) convey, many great design considerations today involve some simple approaches to dramatically improve your web user experiences.

"Don't Make Me Think" is the mantra here. If I cannot figure out what your site is when I land on it...I,the user/customer/prospect, will move on.(Can you say bounce rate? and No Conversion for You...)

Krug also points out the increasing needs for Accessibility and the advantages that CSS sheets provide for web design pros. Many book suggestions and resource links provided as well. Should be a desk reference!

5-0 out of 5 stars My thoughts on not having to think.
This book collects a body of common sense and real-world reality to the web-design world.In an environment where there is a temptation to create a better shaped wheel, it's refreshing to have an author remind us that wheels are round for a reason.

5-0 out of 5 stars Quick and fun to read
I had to read this book for a usability class and I found it to be really enjoyable. It reads fast and the author throws in lots of humor to make it fun. I also learned a lot about usability.

3-0 out of 5 stars slow
book is in good condition. the seller just saved money on posting and it took forever to get to Hawaii.
oh well I finally got it. ... Read more

6. Usability: The Site Speaks for Itself
by Kelly Braun, Max Gadney, Matthew Haughey, Adrian Roselli, Don Synstelien, Tom Walter, David Wertheimer
Paperback: 300 Pages (2003-10-13)
list price: US$49.99 -- used & new: US$45.49
(price subject to change: see help)
Asin: 1590592301
Average Customer Review: 4.5 out of 5 stars
Canada | United Kingdom | Germany | France | Japan
Editorial Review

Product Description
37.8% of all Usability Pundits are wrong. That's about as accurate as any other sweeping generalization made by any other web usability guru. This book features case-studies in usability and information architecture from the makers of eBay, the BBC news on-line site, The Economist web site, SynFonts (a flash-driven font foundry e-commerce site), evolt (fully cross-browser compatible) and metafilter. Know your audience, design for your audience, test for usability, and solicit feedback from your audience. There are no hard-and-fast rules for usability on the Web, which is why this book steers away from the rigid rules of gurus. Instead, this book looks at six very different, but highly usable sites. The web professionals behind these sites discuss the design of each site from inception to today, how they solicited and responded to feedback, how they identified and dealt with problems, and how they meet the audience's needs and expectations. This book is edited by Molly E. Holzschlag, a member of Web Standards Project and author of a dozen books on web technologies, and Bruce Lawson, the brand manager of glasshaus. - Max Gadney of the BBC talks about the trials of moving from the TV medium to the Web, and the differences in usability requirements between the main news site, and the sports and children's sites - David Wertheimer talks of how The Economist's web site involved careful design work to ensure the branding mirrored the print magazine, and looks at implementing easily distinguished free content and subscription only sections - eBay: Kelly Braun and Tom Walter look at the work involved in designing an e-commerce site that makes a profit each quarter, while meeting the needs of 42 million users - Don Synstelein of SynFonts shows how he assembled a usable Flash-driven e-commerce site, which enhances his users' experience and protects his copyright. He shows that that, when used properly, Flash can be 100% ok - Adrian Roselli, an IA guy from evolt, writes on how they needed to be on the vanguard of usability and accessibility, compatible with every browser known to man ñ and yet maintain branding look and feel - Matt Haughey writes of his adventures in constructing Metafilter, a great community site, on no budget. This includes usability testing, usable advertising, and community management Book Info Issues covered include: Audience identification, User requirements and surfing methods, Decisions faced and blind alleys encountered, Translation of audience needs to site design, and Monitoring user feedback and behavior statistics. Softcover. ... Read more

Customer Reviews (7)

5-0 out of 5 stars Excellent for practical decision making
I got this book unexpectedly. I wrote to Glasshaus expressing the difficulty in purchasing their titles in India and Bruce Lawson, their Brand Visionary, promptly responded with details and followed it up by sending me a complimentary copy of this book. I was quite surprised, to say the least. It will be tempting to dismiss this as a mere publicity gimmick, but Glasshaus does have a unique way of going about their publishing business. Take a look at their site. I wonder how many other big names in publishing maintain an interesting and useful blog, to mention just one.

Coming to the book itself. I have copies of Jakob Nielsen's books, "Home Page Usability" and "Designing Web Usability". I also have Steve Krug's "Don't make me think" among other books on usability in my personal collection. This Glasshaus title is as different as can be from all those books. For the first time, one gets to hear first person accounts of the how and why of usability decisions made on major, major web sites. I mean, when you are talking about Economist.com, BBC, eBay, evolt, MetaFilter etc, you are talking about some of the most powerful and influential web sites today. The personal narrative form of exposition is another refreshing change; you feel each author is talking directly to you and sharing his/her experiences in making the kind of usability decisions they did for their websites. Each account, when read carefully, can help a web professional connect the excellent groundwork of experts like Nielsen to the practical compulsions behind real-life usability decisions.

Another excellent aspect of the book is the range of web sites that are represented, right from the publishing might of the Economist to the media powerhouse that is the BBC to the ecommerce success of eBay to powerful online communities such as MetaFilter and Evolt. To round all this off, there is a personal ecommerce venture (SynFonts) that is an excellent showpiece for how the Web allows one man to compete with many. In other words, a terrrific amount of thought has gone into developing this book and Glasshaus cannot be commended enough for putting together such a fine team to share its views. I felt that non-profit and church/spiritual (beliefnet would have been a great example) sites were perhaps the only major categories to have been left out. Perhaps a second edition of this book will address that lacuna.

And, refreshingly for a book on Usability, there is almost no Nielsen-bashing in its pages, except a few words from MollyHolzschlag in the editorial, I think. But, then, Molly is always known to be a little irreverent:-)

The only other book of this genre that I can think of is "Web Site Usability: A Designer's Guide" by Jared M. Spool's User Interface Engineering (uie.com). But, I don't have a copy so can't really comment. If you are looking for practical examples of usability decision making, this book is a great title to have. Perhaps this review will serve as quid pro quo for Glasshaus' excellent gesture in sending me a complimentary copy that has given me so much learning.

5-0 out of 5 stars Better than Guru books
Usability: The Site Speaks For Itself has been bedside reading for a couple months.This book has been a great downtime inspiration.This book, unlike the Guru usability books, teaches you how to approach Web interface design and development with the user in mind.The hard fast rules some experts espouse do not always work well with our own users.This book does a wonderful job teaching us how to think through the process.The book provides examples of six varied sites and their developer's approaches to creating usable sites for their audiences.This books is a joy to look at as well as read.There are many nuggets tucked in the pages that make it worth the price.When building Web sites it is best to remember the one constnt is it all depends and we need to know how to think through these situations.

1-0 out of 5 stars Waste of time
I found this to be a waste of my time and money. I had to choose a book on usability in order to make a presentation on for a usability course I am taking at Ohio University. For the course we are reading Jakob Neileon's "Designing Web Usability." This book is a good book on usability.

I found "Usability: The Site Speaks for Itself" to be very uniteresting. The author's are constantly comparing themselves to Neilsen and tearing his books down. While I agree with the authors that there is no "one size fits all" approach to designing on the web and that different things work for different sites, Nielsen does as well. It seems to me that the authors should have worked on providing more useful content and a better layout (the book is laid out very poorly) than trying to bring Nielsen's views down.

I highly suggest that you don't purchase this book, but if you have money to throw away, send me an email, I have some real estate in Flordia I want to sell you too.

5-0 out of 5 stars Usability for humans
I for one, am tired of being presented witha prescriptive list of 101 'guidelines' and being told that they will solve all my usability problems, if only I would just implement them. The authors of this book will explain why they bent the rules, and sometimes discarded them completely.

The book consists of a pragmatic introduction "beyond the buzz: the true meaning of usability" by Molly Holzschlag followed by the six 'tales from the design face'. Each chapter starts with a slightly cheesy, yet endearing question and answer session where the author(s) are asked to comment on items ranging from their favourite pizza, to their rating on a 'geek index'. I found this one page intro helped me to view the authors as human beings, rather than as 'subjects'. At the end of each chapter the authors are given the opportunity to give photographic examples of items that they personally rate as being 'usable'..

The sites covered range from large companies like the BBC and Economist through to community sites like Metafilter and Evolt.org. Also included are chapters on 'e-bay' with tens of millions of users,and the one man SynFonts site.

Each of the tales are compelling and you want to keep reading to see what happens next. The authors concentrate on why they did things, rather than how they did them, so you won't be getting tips on implementing navigation schemes in PHP or ASP.But you will find out why eBay mergedtheir design and usability groups into one, why Flash was the right solution for SynFonts and why both evolt and MetaFilter decided that un-threaded comments were the way to go.

The publishers have put a lot of effort into every detail of this book. The layout enhances the readability of the book, and the screenshotshave been carefully chosen to reinforce the text rather than act as page candy.If I had to pick one element that illustrates this attention to detail, it would be theindex. Bill Johncocks has done an excellent job in producing an index that adds real value to the book. I wish more publishers would follow this example and employ professional indexers.

5-0 out of 5 stars Guru-free book: sites who walk the talk
The book features case studies from the designers behind six different sites who demonstrate how they created their usable sites. It accurately declares itself a guru-free zone.

Glasshaus moves away from the traditional guru lecture of "do this, don't do that" and show-offy reading. Instead, the book offers an easy read with a friendly tone based on the designer's style. Meet the the designers of BBC News, Synfonts, eBay, Economist, evolt.org, and MetaFilter. The designers talk about their own Web site and how they worked to make the site what it is today.

The book reinforces the basic Web design rule: "Know your audience." I can only hope that the book I write will be half as useful and applicable as this one. It wouldn't surprise me if Glasshaus becomes a familiar name in the Web design world. ... Read more

7. Usability for the Web: Designing Web Sites that Work (Interactive Technologies)
by Tom Brinck, Darren Gergle, Scott D. Wood
Paperback: 496 Pages (2001-10-29)
list price: US$78.95 -- used & new: US$35.00
(price subject to change: see help)
Asin: 1558606580
Average Customer Review: 4.5 out of 5 stars
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Editorial Review

Product Description

Every stage in the design of a new web site is an opportunity to meet or miss deadlines and budgetary goals. Every stage is an opportunity to boost or undercut the site's usability.

This book tells you how to design usable web sites in a systematic process applicable to almost any business need. You get practical advice on managing the project and incorporating usability principles from the project's inception. This systematic usability process for web design has been developed by the authors and proven again and again in their own successful businesses.

A beacon in a sea of web design titles, this book treats web site usability as a preeminent, practical, and realizable business goal, not a buzzword or abstraction. The book is written for web designers and web project managers seeking a balance between usability goals and business concerns.

* Examines the entire spectrum of usability issues, including architecture, navigation, graphical presentation, and page structure.
* Explains clearly the steps relevant to incorporating usability into every stage of the web development process, from requirements to tasks analysis, prototyping and mockups, to user testing, revision, and even postlaunch evaluations.
* Includes forms, checklists, and practical techniques that you can easily incorporate into your own projects at http://www.mkp.com/uew/. ... Read more

Customer Reviews (10)

5-0 out of 5 stars Seven user navigation models are excellent
This book contains a lot of usable usability practices that really works! You can get literally all the details of usability testing practices in this book, as well as how to run them. And good amount of pages are spent for user needs analysis and task analysis as the first steps explaining Web site engineering approach.

When reading this book, my first impression was that many worksheets, checklists and forms were included throughout this book:
- Client Interview/Web Site Information Worksheet
- Goals checklist
- Sample of Web survey
- Focus Group Preparation Worksheet
- Information Architecture Review Checklist
- Mockup Checklist (in Envisioning Design)
- Mockup Style Review Form (in Envisioning Design)
- Writing Guidelines Checklist (in Web page writing)
- Form for Brainstorming Icons
- Form for Testing Whether an Icon Is Recognizable
- Problem Report and Resolution Form (in Pre-Launch)
- Problem Summary Report (in Pre-Launch)
- Postproduction Checklist
- Web Site Final Approval Form
- Minimal Maintenance Checklist
- A Detailed, General-Purpose Checklist (for Inspection)
- User Testing Preparation Worksheet (for Evaluation)
- Typical Testing Script (for User Testing)
- Consent Form (for User Testing)

These materials are really helpful in conducting actual usability testing to get effective results. And many concepts are also categorized, organized, and explained in a lot of tables.

In engaging Web usability testing, the most important thing is to understand your audiences. This book contains very specific way of putting them into action using scenario approach. The most impressive approach of this book is in enumerating user characteristics as seven user navigation models:
1. Omnipotent model: Because people have perfect knowledge, they donft err in any way.
2. Most rational model: People click interesting links only.
3. Minimum effort model: People behave in ways with least mental efforts.
4. Mental map model: First, people build their mental map according to the Web site structure. They donft use navigation in that site which doesnft fit with their mental map.
5. Repeat fixed ways: People like his own way. They repeat their fixed ways irrespective of their inefficiency.
6. Get nearby information: When handy resources are found nearby, people use them and donft go outside.
7. Cost-performance approach: Best strategy will be determined by this cost-performance approach.

One more important practice to develop a Web site that really works is to consider the gInternational Differencesh such as languages, units, symbols, currencies, date & time, and conventions. These points are correctly addressed in this book to make your Web really workable in the international grounds as well.

This book is a really remarkable work from the point of usability practices. Don't miss this book!

4-0 out of 5 stars One more thing to make it more usable...
This book is great and very informative, however the only thing I would change (perhaps for a second edition) would be to make it spiral bound so it could lay flat while I am using it at work, which would also make it easier to photocopy the different checklists (very helpful!).

5-0 out of 5 stars Most elaborate book
This is one of the best books ive ever read from any category. The author's flow from chapter to chapter is excellent. He describes in very good detail the pitfalls that many websites fall into by sacrificing appearance for usability. He makes his convincing case why the central focus of websites should be usability which is indeed rarely emphasized. The book elaborates as to the various stages you should involve users and various members of your design team into your development. Definately a keeper.

5-0 out of 5 stars The best book for web usability..!
Unlike Jakob Nielsen who uses his personal opinion to judge web usability, Tom provides excellent explanation every aspect of usability based on the scientific research. This is the best book to learn and know about web usability. - LT

5-0 out of 5 stars My usability bible
When I'm working and need to grab a book to take into the bathroom, it has typically been something light and definitely not work-related.The Stranger, maybe, or a Bathroom Reader.However, ever since I bought "Usability for the Web", it's been my bathroom book.I've already read it cover to cover, but opening it to a random page and reading for 10-15 minutes (or, what the heck, even 45 minutes) always gets me thinking of ways to improve what I'm working on.As other reviews have stated, there is nothing groundbreaking about this book.However, this is the ONLY book you will need on web usability.In fact, this book effectively replaced my books on usability, design, and architecture.All of which I read, and mostly enjoyed, but few of which I will ever pick up again.

The design of the book is also very nice, easy to read and with full color throughout.

Finally, responding to one critique, the authors DO reference outside sources throughout the book.There is also a section at the back which includes additional references. ... Read more

8. A Pattern Language for Web Usability
by Ian Graham
Paperback: 304 Pages (2003-01-31)
list price: US$39.99 -- used & new: US$5.85
(price subject to change: see help)
Asin: 0201788888
Average Customer Review: 4.0 out of 5 stars
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Identifies and shows how to use 79 Web usability patterns. Patterns cover the related areas of usability, content, navigation, and aesthetics. Softcover. ... Read more

Customer Reviews (4)

1-0 out of 5 stars this book does not contain patterns
The title of this book is promising.However, the promise does not hold.The author clearly does not understand patterns or a pattern language.The so-called patterns given here are not patterns in any way.Instead, they are an attempt at a roadmap for the design of a website.I would refer to the design methodology here as a flowchart, not as a pattern language.(And how can a computer scientist mistake a flowchart for a pattern language?)

If you ignore the dreadful attempt at creating a pattern language and simply focus on the usability, the book is marginally better.However, there is almost no focus on the user.There are merely a few rules to follow that may or may not result in a usable website.

If you are conversant with patterns from the seminal "Design Patterns" by the Gang of Four (Gamma, Helm, Johnson, Vlissides), do not purchase this book.I have not yet found a reasonable book that discusses patterns as applied specifically to web usability.Most of the books in this field either miss the point of patterns or are not conversant with usability.

If you are new to usability in general, I would recommend Barnum's "Usability Testing and Research".It gives you the necessary background, plus can be used as a handbook to design your own usability test.It is an excellent introduction to the subject.

If you are a bit more experienced with usability, but not necessarily with the special considerations for websites, I would recommend Nielsen's "Designing Web Usability".It is a much better-written book and describes the necessary concepts much better than this one.

If you are simply looking for a book because you've heard that 'patterns' and 'usability' will help your career, read through the books that I've listed above, in the order that I've listed them.

5-0 out of 5 stars Solid patterns for building quality web sites
Wu is an acronym for web usability, a group of dialects spoken in Eastern China and a common Chinese family name. Despite millions of hours spent in development and millions of words written about how to do it right, many web pages still are poorly constructed. In this book, Ian Graham sets down a set of 79 patterns that are used to describe the principles of web usability. These patterns together form a set of best practices, therefore the pattern language is called Wu.
Like most patterns, this group is a set undergoing constant improvement and refinement. Nevertheless, they are mature enough to provide a solid basis for making web sites work correctly. In general, each pattern is introduced by giving the name and a figure illustrating the pattern. Most of the figures are screenshots of web sites and others are pictures of related topics such as a still life or a cartoon. The next step is to describe the problem that is to be solved, followed by a more thorough description of the problem and a sketch of the solution. This is followed by a therefore section, which is a one paragraph summary of the solution. If applicable, the pattern is closed by a list of the sources for the pattern.
These patterns are a valuable contribution to the literature describing how to do web page development right. Succinct and yet with sufficient detail, studying them will give you perspectives on web design that you most likely have not yet considered. Reading this book is well worth the effort, and you will be rewarded by having a web site that may take less time to construct, maintain and will be easier to use. Consider it spending a little to save a lot.

4-0 out of 5 stars Good... but not quite Patterns
While the book does keep it's focus on "usability" it really is about the best workflow and not about "patterns". Software patterns refer to meta-systems (such as say an eCommerce or Portal system) and how they are consctructed.

I did find the workflow techniques quite helpful though. I give him credit for putting them in print.

5-0 out of 5 stars Ian's outdone himself this time!
"Wu" is brilliant. This book is a template for wringing coherent exposition out of chaos.

While there are many web-topic books that promise to instill the secrets of designing for information access, this is the first web "how-to" I've read that actually delivers the goods. Graham has broken away from the pack by using pattern language analysis to derive guidelines for design decisions, instead of nailing rules to the door and justifying them after the fact with personal belief, or trying to bend established standards from older media to fit the demands of the web.

Graham shows more than just answers. He shows how to flay a problem down to its bones, then build a solution by piecing together related, interconnected subsolutions. By understanding the rationale and behavior of the pieces, we develop faith in the appropriateness and completeness of the solution.

The connections and relations of the 79 patterns in Wu lend themselve to graphic understanding. Dependency charts for Enhancing Usability (fig. 3.8) and Adding Detail (fig 3.13) lead you through the dance of the patterns in a way that compels to to flip to the pattern descriptions and read each one to follow the logic like an unfolding detective story.

There are no hard and fast rules here. What we have now, thanks to Ian Graham, is a set of building blocks from which we pick and choose according to our needs and to the requirements of the design problem at hand. Part 4 of the book gives examples of constructing web sites by sequentially evaluating the fit and contribution of the available patterns. This is a systems approach to usability design, with the added advantage that the system works.

This is a book you are going to wear out by constant personal reference and proxy reference. You will have to share these patterns and their lucid explanations with your partners and clients, simply because this stuff is too good to keep to yourself. You'd better buy two copies at least, because someone is sure to borrow yours and never bring it back. ... Read more

9. Homepage Usability: 50 Websites Deconstructed
by Jakob Nielsen, Marie Tahir
Paperback: 336 Pages (2001-10)
list price: US$50.00 -- used & new: US$7.55
(price subject to change: see help)
Asin: 073571102X
Average Customer Review: 4.0 out of 5 stars
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The book begins with a briefing on Jakob's web usability principles, themselves culled from years of research. The 50 sites fall under such categories as Fortune 500 Sites, Highest-Traffic Sites, and E-Commerce Sites. The content is simply presented: Four book pages are devoted to each homepage. The first page is a clean screenshot of the site's homepage (for readers to make their own, unbiased judgments), followed by a page that explains the site's purpose and summarizes its success--or failure--at usabilty. The third and fourth pages are devoted to crtiques, where Jakob and Marie present no-holds-barred commentary for specific usability practices, as well as suggestions for improvement. Although only the homepage of each site is analyzed, many of the critiques can be applied to overall website design.Amazon.com Review
While there is a plethora of books available that provide tips on Web design, most authors leave a significant gap between the theory and practice--a gap that is left up to the reader to fill. Homepage Usability: 50 Websites Deconstructed boldly steps into that gap with specific observations and suggestions backed with solid quantitative analysis. This book focuses only on home page design as the most important point of presence for any Web site.

This definitive work is coauthored by Jakob Nielsen--the accepted industry expert in Web usability--and Marie Tahir, an expert in user profiling. Their collaboration has produced a guide of such rare practical benefit that Web designers will likely wear out their first copy scouring the pages to savor every last morsel of wisdom.

The book begins with a chapter of precise guidelines that serve as a checklist of the features and functionality to include on your home page. The specifics found in categories such as "revealing content through examples" and "graphic design" will quickly hook you and whet your appetite for more. These guidelines are followed up with hard statistics and an examination of the ominous Jakob's Law: "Users spend most of their time on other sites than your site." Here you'll find some interesting statistics about how various conventions like search, privacy policies, and logos are used.

All this leads up to the showcase element of the book--a systematic deconstruction of 50 of the most popular home pages on the Web. The authors painstakingly pick apart each in an uncompromising autopsy of usability. Each site is graphically analyzed for its use of real estate and summarized with the frankness only found from true experts. Then each section of the home page is bulleted and analyzed for potential improvements.

It's a bold move to offer a critique of industry-standard Web sites such as Yahoo, CNET, and eBay, but the authors have done such a fine job that the designers of those sites will surely make reading this book a high priority. For the rest of us, this work will serve as an invaluable gospel. --Stephen W. Plain

Topics covered: Design guidelines, convention usage, screen real estate, navigation, content presentation, search facilities, links, graphics and animation, advertising, news, customization, and customer feedback. ... Read more

Customer Reviews (75)

5-0 out of 5 stars A great book.
I read this book while I was on school vacation. I didn't want to stop learning; I want to know "everything" about web design. This book helped me a lot. It was using -real- websites and making constructive criticism. Despite of what other people think, I do recommend this book. Now I see websites differently. ;)

5-0 out of 5 stars Good reference book
I always refer to this book before making any updates/changes to my home page/website. I would also recommend Jakob Nielsen's website for additional usability resources/information.

3-0 out of 5 stars Good but...
This is a nice book...but..Idk..i don't really use it. I bought it for an online class and I haven't looked at it much. Maybe I will when I get more time..

4-0 out of 5 stars Excellent in 2001 - Still applies but now looking dated...
I bought this book when it first came out. This was an amazing critique of many major websites and I learned a lot from it. I no longer refer to the book as websites have evolved so much from those days. Yes, you can still learn from it but for me now the book is a nostalgia trip into 2001 websites. I think the first generation of great websites. If you can buy this book cheap it is worth getting. Very high quality book but don't pay full price.

5-0 out of 5 stars Detailed Oriented Examples for Good Content
It was a while ago when I read this book, about 3 years ago and I still remember how extremely informational and what an eye opener it was to learn all sorts of content do's and don'ts along with the usability guidelines it has. ... Read more

10. Shaping Web Usability: Interaction Design in Context
by Albert N. Badre
Paperback: 304 Pages (2002-02-02)
list price: US$39.99 -- used & new: US$8.00
(price subject to change: see help)
Asin: 0201729938
Average Customer Review: 5.0 out of 5 stars
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Product Description
Provides a concrete methodology for designing a site effectively for the convenience, practicality, and pleasure of its users. Puts decades of knowledge and experience into the hands of every Web designer. Softcover. ... Read more

Customer Reviews (5)

4-0 out of 5 stars More about users than about web pages!
This is a serious work on Web Usability that attempts to define in detail the user context and to construct a user-centred methodology based on that context.

There are so many books on web usability these days and most of them are about web pages first and people second. Doctor Badre's approach, though, is firmly grounded on the human side of HCI and some of the material in this book is outstanding.

The chapter on "Older Adults" is a great example. Badre is fastidious enough to consider the different cognitive needs of people in this group and to consider the implications of those needs for the designer. Elsewhere he considers personality variations, the role of affect (or emotion), and many other individual differences.

In contrast, however, Badre has a strong leaning toward standards and predictability, which seems to contradict his comments elsewhere. Having identified the myriad reasons the web audience is uniquely diverse he nevertheless finds traditional HCI evaluation techniques attractive, and sometimes fails to bite the bullet.

For example, Badre insists that "Testing conditions ... should approximate the actual situation in which ...visitors are likely to find themselves." Yet he does not display any distrust of laboratory testing, questionnaires and all the artificialities of user testing that would suggest a more ethnographic approach.

The material on the test methodology is therefore somewhat weaker, but does not detract in any way from the main part of the book, where Dr Badre's experience in Human Factors allows him to illustrate with considerable skill the way design features can be adjusted to meet the cognitive abilities of real human users. In this arena, Dr. Badre is a leading authority, and it is for this, the main body of the work, that I would strongly recommend this book to web and usability professionals alike.

5-0 out of 5 stars A must-buy for Web designers ...
What use is a Web site if no one uses it? Too many Web design books and development tools provide cut-and-paste solutions to design problems without providing the developer with an understanding of fundamental principles.

This is where Dr. Badre's book enters the scene - in a big way. "Shaping Web Usability" does just what it promises, providing clear, cogent instruction in designing sites for people in all their needs and diversity. It promotes a robust methodology for Web design that can adaptto user requirements without sacrificing logic or cohesion. Badre's process also helps one communicate methodology and design issues to others. This book gave me the grounding I needed to explain to clients exactly why I had made a particular design decision and how it would benefit the site users.

If you are concerned about your site being used once it is published (and who isn't?), take a look at this book. It can't make your Web site for you, but it can help you identify and satisfy an online audience better than any other book on the shelves.

5-0 out of 5 stars A must read book
This book is unlike many other web usability books.It goes well beyond the cookie-cutter guidelines for fast web usability, and gets the reader thinking deeply about contexts of web usability. It focuses on the real important issues and concepts.However, it is not an abstract or theoretical book. The author illustrates the concepts and explanations with numerous real examples from the web. This book is a must read for web designers, information architects, and web usability engineers.

5-0 out of 5 stars Not just the same old HF maxims
Dr. Badre has written an interesting work which thoughtfully examines two important concepts: genre and cultural context.In addition to plenty of solid HCI theory and empirical data, Dr. Badre provides clear examples of how close attention to the genre of one's site and the cultural context in which it is most likely to be viewed will provide a more useful and pleasurable experience for the user. With these simple and powerful concepts, Dr. Badre provides some excellent guidance to new and experienced website designers.

5-0 out of 5 stars Required reading for people serious about Web design
Clear and rigorous, Dr. Badre's book is an essential resource for the serious Web practitioner. Going beyond the usual lists of do's and don'ts, he gives the reader a strong grounding in the field of usability and how its principles apply to the Web.Web designers and implementors who read Shaping Web Usability will not only know what to do, but why -- so they can respond successfully to new and complex design challenges. ... Read more

11. Customer-Centered Design: A New Approach to Web Usability
by Kreta Chandler, Karen Hyatt
Paperback: 320 Pages (2002-08-07)
list price: US$39.99 -- used & new: US$7.88
(price subject to change: see help)
Asin: 0130479624
Average Customer Review: 5.0 out of 5 stars
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This book is a practical guide to understanding web page design and usability factors needed for the online store shelf. Designing and structuring information correctly enhances navigation through your site as well as delivering your customers a satisfying shopping experience. The authors have consulted with such diverse customers as Amazon, AOL, QVC, Outpost, Egghead, Office Depot and others. The concepts they've brought to these accounts have earned HP Vendor of the Year award in e-commerce from key HP reseller partners. Learn to blend customer insights with products and with web capabilities to create web sites that maximize customer-centered design. Your resulting web sites will have an ease of usability that lead to superior customer experiences while maximizing sales. This book includes plenty of examples and case studies showing how to apply new principles, techniques, and methodologies that will win you loyal customers. ... Read more

Customer Reviews (1)

5-0 out of 5 stars Effective use of the Web to reach your customers
If you like Jakob Nielsen's books you'll love this one. This easy to use and practical guide, for the first time ever, links the retail shelf, mail order catalogs with the most effective use of web sites to relate to your customer.In this day when budgets are strained, understanding how to link to communication opportunities with your customer is essential. Buy this book and ensure you retain competitive advantage by remaining close to your customer and doing the right thing for your business! ... Read more

12. Flash Application Design Solutions: The Flash Usability Handbook
by Ka Wai Cheung, Craig Bryant
Paperback: 352 Pages (2006-02-27)
list price: US$34.99 -- used & new: US$0.01
(price subject to change: see help)
Asin: 1590595947
Average Customer Review: 4.0 out of 5 stars
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Product Description
Flash Application Design Solutions shows you how to harness the power of ActionScript 2.0 and make the most of the improved design tools of Flash 8 to create usable, intuitive Flash interfaces.In this book, you'll find a number of concrete Flash usability solutions that use elements such as navigation menus, data filtering, forms, content loaders, Flash liquid layouts, help tips, and many other features. You'll learn how each of these solutions actually improves on what is possible with HTML and JavaScript. In each case, you'll see how users interact with the website feature, and how it gives users the most intuitive, enjoyable experience possible while using your application. You'll get a step-by-step analysis of how to program and build each solution, and how to make it scalable, maintainable, and reusable. The book concludes with a case study that showcases the solutions developed in the previous chapters, all working together in a single application. This example puts all the pieces together and highlights just how, with some thought and consideration, Flash can improve usability on the Web. This book is essential reading for all Flash designers and developers, from beginners seeking valid solutions to veteran Flashers looking for a fresh perspective on application design, interaction, and reusability. You'll learn:

  • Important Web usability theory
  • How to build usable Flash applications
  • Effective object-oriented programming using ActionScript
  • How to use new Flash 8 features
  • Object-oriented ActionScript programming
Summary of Contents:
    • Chapter 1: Flash: Then, Now, Later
    • Chapter 2: Setting Up Your Flash Environment
    • Chapter 3: A Basic Selection System
    • Chapter 4: Navigation Menus
    • Chapter 5: Content Loading
    • Chapter 6: Inventory Views and Selection Devices
    • Chapter 7: Data Filtering
    • Chapter 8: Forms
    • Chapter 9: State Management and Storage
    • Chapter 10: Help Tips
    • Chapter 11: Browser History
    • Chapter 12: Liquid Layouts
    • Chapter 13: Embedding Flash
    • Chapter 14: Planning for Usability
    • Chapter 15: The Usable Bookstore
... Read more

Customer Reviews (4)

5-0 out of 5 stars Flash AS2 avec symbole en Biblio > TipTop!
Livre vraiment intéressant et pleins d'exemples super efficaces, reutilisables. Flash avec la gestion de classe via des symboles dans la bibliotheque. Livre intermédiaire de POO par rapport au livre de peter elst "OOA for Flash8". Mais très intéressant pour ses recommandations. Dommage que la présentation du site au Chap15 ne soit pas plus expliquée( la gestion du panier).

2-0 out of 5 stars poorly executed
this book has its good points and bad but it was poorly poorly written and poorly organised. the classes that can be downloaded from the companion site are probably worth the price of the book as an intro to OOP but the explanations and execution in the book are poor.

The entire book supposedly leads to a culmination of the sample project coming together at the end so that the reader can learn how to tie all of the lessons together in a complex flash project...a point they seemed to completely forget when they got there

5-0 out of 5 stars Great book to take OOP to the next level
Flash Application Design Solutions was recommended to me by a co-worker of mine when I started learning OOP.I currently work at Avenue A | Razorfish in the Chicago office where we create sites such as Postopia [...].In an ironic occurrence, it turns out that Craig Bryant, one of the authors of this book, was the person who set up the original framework for the Postopia site.I've met Craig only once when he and Ka Wai made a presentation (a really cool one, at that) at the Apple store on Michigan Avenue.They definitely know what they are talking about and this book is no exception.

I was eager to get started here after I had already realized the basic building blocks of OOP and wanted to get a bit more of an edge on setting up my projects.The book didn't disappoint as it gave me at least two very valuable classes that I still use to this day.The UIObject class is now the core building block of any navigation system I build and the (what I named) Broadcaster class (that is essentially the same as the EventBroadcaster in this book) is just about the best way to communicate between classes.

Chapter three is a great introduction into extending basic frameworks.Each and every chapter has a great introduction on what is an issue in the work you're about to tackle.Ka Wai and Craig then tell you how these issues can be improved and finally we go on to improve the issues to see exactly how much of a difference their process makes in developing your own solutions in the future.

Chapter six has a fair warning by the authors that it is a bit long winded and is relatively hard to get through unless you are going through and following the source, but it uncovers a really neat system of inventory views and selection devices.I'm normally not a huge fan of building one large application throughout a technical book, but its almost necessary to show how to extend the core and your own classes and build up the concepts from start to finish.

For anyone who has already read the Object Oriented Programming for Flash 8 title and is looking for a bit more on OOP, I'd definitely recommend this book as a companion.It'll help you get through that gray phase where you're now familiar with OOP concepts but you're not familiar enough to know how to practically apply them to your own projects.

5-0 out of 5 stars A sorely needed title in the Flash "application" space.
This book is fantastic.It brings to the Flash community a real discussion of the oft-misunderstood "usability" that so many Flash applications lack.Books like this, and the work that it inspires are critical to helping Flash mature as a serious application development platform, rather than creating simplistic little "applets" and simple web commercials.

The authors here deftly weave a compelling tale around the actual pieces of usability and functionality that make up application development in general, and tie it all back together with Flash as the development platform.Some great books exist out there that teach about usability and functionality design (Cooper's "About Face", et al), but this is the first that truly brings that sort of learning in an instantly applicable way to the Flash development community.

Highly recommended. ... Read more

13. Integrating Usability Engineering for Designing the Web Experience:: Methodologies and Principles
by Tasos Spiliotopoulos, Panagiota Papadopoulou, Drakoulis Martakos, Georgios Kouroupetroglou
Hardcover: 415 Pages (2010-02)
list price: US$180.00 -- used & new: US$149.94
(price subject to change: see help)
Asin: 1605668966
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Editorial Review

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Integrating Usability Engineering for Designing the Web Experience: Methodologies and Principles provides a link between theoretical research and Web engineering, presenting a more holistic approach to Internet serviceability. Containing analysis from leading international experts, this publication offers new insights on applications that enable or facilitate the development of usable Web systems. ... Read more

14. Appropriate Web Usability Evaluation Method during Product Development: A comparison and analysis of formative web usability evaluation methods
by Azeem Umar
Paperback: 72 Pages (2010-06-22)
list price: US$60.00 -- used & new: US$60.00
(price subject to change: see help)
Asin: 3838342801
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Editorial Review

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Google has been able to cross its competitors MSNand Yahoo due its strong usability. Of coursethere are some other reasons also like its strongalgorithmic searching mechanism. But it is Google?susability which has made it a clear cut marketleader despite of the fact that MSN and Yahoo havebeen in market for more time.This idea scratched me to do research on webusability. The book is targeted for students,teachers and people who want to learn thepossibilities and detail about evaluating usabilityof web applications to good enough level. Understanding web usability has a reward. A goodcommand on web usability area can boost the businesscapability of those companies who are not enjoyinggood business from e-commerce. ... Read more

15. Web Site Usability: A Designer's Guide (Interactive Technologies)
by Jared Spool, Tara Scanlon, Carolyn Snyder, Terri DeAngelo
Paperback: 176 Pages (1998-12-01)
list price: US$41.95 -- used & new: US$7.23
(price subject to change: see help)
Asin: 155860569X
Average Customer Review: 3.5 out of 5 stars
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Editorial Review

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Web Site Usability: A Designer's Guide is a report that every person involved in Web design, commerce, or online marketing will want to have. This book is, undoubtedly, the most comprehensive data demonstrating how Web sites actually work when users need specific answers. Researched and compiled by User Interface Engineering, the results are written in an easy to understand style, illustrating the need to make Web sites useful, not complicated.

* Based on an extensive study of actual users -- not theory, not graphic design principles, and not new tricks to make a "cool" Web sites
* Demonstrates how people actually navigate and extract information on Web sites
* Offers guidance for evaluating and improving the usability of Web sites ... Read more

Customer Reviews (34)

1-0 out of 5 stars Simple minded, idiotic conclusions...
I'll make this short.Here's a quote from this book:

"Of course, graphics may be important in other ways, such as for conveying marketing messages, making users more willing to return to the site, or selling products.We didn't measure these, so we don't know.But as far as we can tell, graphic design is completely unrelated to success in finding information on web sites."

This is the problem with simple-minded HCI-centric nerds without a sense of design.They often come to conclusions based on poorly designed tests.For example, these same fools might have nixed the iPhone's pinch-to-zoom feature because it's truly not discoverable (discoverability being a major metric in usability tests). However, obviously the issue is much more complex than that. One must weigh the costs of messaging (instructing) the feature against its benefits.I could go on for hours...

5-0 out of 5 stars MAGNIFICENT BOOK!!!
This book is a definite MUST HAVE for any website designer, newbie to web design and anyone and everyone who has an online business. Simple, easy to understand visuals compliment the text, which is written in a very simplistic manner. This book is wonderful - magnificent - excellent, and will help you greatly understand the elements of successful web design. I've used it to consistently update my own website, at:
If you don't have this book, you're missing out on your single-most-important investment in your professional life!

5-0 out of 5 stars Pivotal work shakes preconceptions
As a report on a major usability study this one is probably pivotal and I would recommend it to anyone involved in delivering a commercial web presence.

Jared Spool and the UIE team discovered many new things in the studies this book is about. Up to the point of publication, web usability and general usability were closely equated, and not just the test methodology. But Spool's studies find unpredictable users surprising our preconceptions at every turn.

Some may say that the book contains too many questions, but when Spool admits "we don't really know what makes a site usable" he is reflecting the number of surprises his studies unearthed.

As for the causes of those surprises... the studies were performed as 'comparison tests' between sites that fulfilled wholly different purposes.... between (for example) Disney and Edmunds (car facts)... it may be invalid to compare usability between sites even if they are in the same domain, however, let alone when they are so diverse. For it may be a usability test can only identify weaknesses, not strengths. Perhaps that's why Spool says we don't know how to design for usability.

One possible weakness of the tests was that they were designed as 'scavenger hunts.' This is still very common, however, and only by studying the results of this book is one led to suspect that this approach generates an overly-directed browsing behaviour, and thereore measures only a subset of real web visitors utilising only a subset of possible tasks, which are not a proxy for general usability.

If you only read three books on web usability, this should be one of them.... Essential.

4-0 out of 5 stars Informative and eye opening!!!
I found this book to be quite helpful in preparation for designing a website.Since the website I am designing is strictly informational in nature, I learned many new concepts not only about the basics of a good informational site, but also about the “cruising” habits of web readers.

The book is a quick read and I took many notes, but the important thing that I gleaned from this book was how to make my site informational, easy to navigate through and what works and does not work as far as design and color are concerned.As a cruiser myself, I know what bores me, irritates me, frustrates ma and what appeals to me when I am on a mission to find information and when I want to find it fast.The information contained in this little was quite valuable in that regard.

This is NOT a book about design and the use of color, etc., but instead a book about making a site usable to the “cruiser” and then giving you, the reader, the information on how to attract users to your site, so that they won’t get irritated or frustrated.Admit it, we all have been to those sites!!

I think one might be surprised when reading this book, that color, tons of pictures and graphics are not key elements in an informational website, and our preconceived notions will quickly be laid to rest!

Very good book for a “newbie” starting out on the road to web-design as well as seasoned designers.

5-0 out of 5 stars Save Yourself Hundreds of Dollars
Save yourself hundreds of dollars by buying this book.No, that is not an offer, but if you were to pay a consultant for this good advice, it would easily cost hundreds of dollars (I know, I am a consultant).The advice is good and concise.Much of it is counter to conventional wisdom, but is in line with more experienced Web designers. ... Read more

16. Web Usability: A User-Centered Design Approach
by Jonathan Lazar
Paperback: 450 Pages (2005-09-08)
list price: US$66.60 -- used & new: US$40.00
(price subject to change: see help)
Asin: 0321321359
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... Read more

17. The Flash Usability Guide: Interacting with Flash MX
by David Doull, Andrew Kirkpatrick, Bob Regan, Chris McGregor, Crystal Waters, Peter Pinch, Chris MacGregor
Paperback: 400 Pages (2003-07-01)
list price: US$49.99 -- used & new: US$4.00
(price subject to change: see help)
Asin: 1590592018
Average Customer Review: 4.5 out of 5 stars
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Editorial Review

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"Usability makes everything easier, except the job of the developer. Usability is not easy. There are no macros to run on Macromedia Flash projects to apply usability. Applying usability requires a change in the development process. It requires a new method of thinking about a project from start to finish." - Chris McGregor, Macromedia Usability White Paper. With the latest MX release, Flash has taken a significant step towards becoming the standard tool for delivery of web content. This brings with it a whole range of new challenges for those working with Flash, the biggest of which is making sure that their Flash material can be easily used by everyone that it is intended for. This book isn't about stifling flair and creativity, this is about making sure that your viewers stick around to appreciate the fruits of your creativity (and your hard work), and that your skills stay current in a quickly changing web landscape. As suggested above, Usability is not an easy topic when you depart from crass dictatorial statements and into the real world. This book exists to take the role of the user's web experience seriously and to show you how to remember them when designing. As such, it could be the most valuable Flash MX book you'll read this year. Book Info With this guide you will discover how to succeed with Flash in the business environment that demands economy, efficiency, and effectiveness from your web site. Covers Flash MX. Softcover. From the Author Usability makes everything easier, except the job of the developer. Usability is not easy. There are no macros to run on Macromedia Flash projects to apply usability. Applying usability requires a change in the development process. It requires a new method of thinking about a project from start to finish. - Chris McGregor, Macromedia Usability White Paper. About the Author Chris McGregor is the author of Macromedia's Usability White Paper and the man behind flazoom.com. ... Read more

Customer Reviews (2)

4-0 out of 5 stars importance of usability
When I first picked up this book I had incorrectly assumed it focused on the new accessibility features in MX. This is merely a small part of what the book offers, however. Instead, it gets into the nitty gritty of what developers and designers need to consider as they build their sites in order to produce work that users can ..well, USE. I found this book addressed and offered solutions to many common problems, as well as some more interesting and subtle issues that arise during site production. My only gripe was that at times I felt that, due to the multiple-author nature of the book, certain material was retread chapter to chapter. Although each chapter offered something new, it also presented material previously addressed. Still, a very helpful book of practical theories and implementations amidst so many tutorial-based books on how to achieve cool effects.

5-0 out of 5 stars Great book for all web designers
Anyone serious about web design/development (whether you use flash or not) should read this book. It is well written and practical. Showing you how to make your web site from the users side of view instead of the designers side of view, taking into account how to make it accessible for everyone, all the little things most web developers and designers miss along the way. Giving you real life siduations on what can happen during the stages of development and wrenches thrown in during the web development process (as any web developer or designer knows all to well from clients) and how to cope with them. It shows you fantastic strategies how to cope with user importance and usuabilty during every phaze of development (even ones you would never think was important) It also shows you when it's good to use flash and when not to. This is one of the best books I've seen written yet on the usuabilty of flash. An extreme must for all web designers and developers (even for those wanting to learn it just for themselves) If more would read books like this, the internet would be alot easier place to surf. I highly recommend it. ... Read more

18. Usability: Nutzerfreundliches Web-Design (X.media.press) (German Edition)
Hardcover: 272 Pages (2002-02-27)
list price: US$79.95 -- used & new: US$72.38
(price subject to change: see help)
Asin: 3540419144
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Das Internet existiert nicht zum Selbstzweck seiner Macher. Der Nutzer steht im Mittelpunkt. Er verlangt Fakten, Unterhaltung, Ablenkung, Bestellmöglichkeit - genau das, was er will, und dies so schnell wie möglich. Kundengewinnung und Kundenbindung kann daher nur gelingen, wenn die Nutzerfreundlichkeit bei der Entwicklung einer Website im Mittelpunkt steht. Usability - das Testen der Nutzerfreundlichkeit - ist die Grundlage dafür. In diesem Buch wird das Thema Usability in seinen verschiedenen Aspekten systematisch vorgestellt, sowohl wissenschaftlich als auch praxisrelevant analysiert und durch Fallstudien veranschaulicht. Der inhaltliche Bogen reicht von der strategischen Konzeption einer Usability-orientierten Site bis zu Design, Technik und Betrieb. ... Read more

19. Web Site Usability Handbook (Internet Series)
by Mark Pearrow
Paperback: 350 Pages (2000-07-15)
list price: US$49.95 -- used & new: US$7.00
(price subject to change: see help)
Asin: 1584500263
Average Customer Review: 4.5 out of 5 stars
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Editorial Review

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Does your company Web site convey your messageeffectively? Are your customers finding what they need easily?Determining these factors is a difficult task that has challengedUsability professionals since the first Web page was posted.

Company Web sites aren't optional in today's highly competitivebusiness environment and ensuring that your investment on the Web iswell spent, is a challenge facing all levels of Webprofessionals. With the hands-on guidance and examples provided inthis book, readers will find practical tools to make certain thattheir site is as effective and user-friendly as possible. They'lllearn to create sites that are free from navigation "dead ends",difficult to use interfaces, and other barriers to usability.

All of the principals of User Centered Design (UCD) are covered alongwith Critical Human Factors, and guidelines for implementing a testplan. Examples of Usability issues and how they are dealt with arecovered through a case stdy focused on an existing site. As newtechniques and tools are introduced, the team of usability specialistswill detail how they implement these new tools as they work throughthe evaluation, testing, and transformation stages.Amazon.com Review
The Web Site Usability Handbook is for individuals who evaluate and improve the usability of Web sites. It does not, as the title might imply, specifically show Web developers how to make their sites more usable.

The book explores the growing field of Web usability, with equal emphasis on theory and practicality, and focuses primarily on measuring usability accurately and applying it to formal and informal testing. The concept of a usability toolbox--a collection of tools and techniques--is presented, along with sound reasoning for the use of each component. The tools vary from index-card sorting to heuristic evaluation to focus groups. There is some fascinating material also about the human factors of usability, such as the mechanics of vision and the idiosyncrasies of human memory.

A chapter that's devoted to design guidelines includes some concrete suggestions, such as "don't overuse emphasis" and "make printer-friendly pages." This chapter contains no revolutionary ideas; instead, it's a helpful list of pointers that are worth revisiting from time to time. More elemental are the 10 usability heuristics that are presented in the next chapter and that were developed originally by usability guru Jakob Nielsen. These high-level concepts demand careful consideration, but can produce impressive results.

The Web Site Usability Handbook presents the framework for a usability lab complete with video observation, and shows how to conduct objective usability testing. Many organizations skip the potentially critical development step of usability analysis; however, if yours wants to be more forward-looking in Web strategy, this is a good guide for getting it started in usability. --Stephen W Plain

Topics covered:

  • User-centered design
  • Usability tools
  • Human-factors psychology
  • Sensation and perception
  • Design guidelines
  • Heuristic evaluation
  • Usability lab setup
  • Usability testing
  • Web accessibility
  • Usability statistic analysis
... Read more

Customer Reviews (9)

4-0 out of 5 stars LIFE SAVER!!
I needed this book for a class of mine. I hesitated on buying it as I do all books for school, but I bought it. As soon as I started reading it it gave me information and answers I had been looking for. This book fills in the gaps about Web Usability that no other book has. It was a lofe saver.

5-0 out of 5 stars More Formal, more Academic than the First Edition
The concept of what should go into a web site is constantly changing. Therre was a time not too many years ago when every site had to open with a long Flash sequence just to show you that the developer knew Flash. This soon changed as site developers learned that visitors came there for information and were not usually in the mood to watch a cartoon or type flying across the screen. Now the big sites seem to have gone away from all but a little bit of Flash.

This is just one example of things being done to make the web more usable. This book talks about making web sites more usable. It is not a checklist or simple cookbook of things to do. Instead it is a text on the overall concepts that you can use to put together a study to determine the usability of your site. Indeed it has enough information for you to become an expert working in this area as a consultant or corporate employee.

This is the second edition of this book, the main differences are that it is brought up to date, and is written in a much more serious tone as the whole concept of web usability has become more professional.

5-0 out of 5 stars The Ultimate Usability Engineering Primer
I have read and re-read this book until the cover is nearly worn out.I originally used it to get up to speed on what web site usability means to me as a User Interface designer and Information Architect.I more recently re-read it to prepare a presentation on Usability Engineering.Unlike many fluffy "design concepts" or "best practices illustrated" manuals, Mark's book goes into detail on "how to" evaluate web sites for potential usability problems.It goes into more depth (and yet is easier to comprehend) than most other texts I have read on the subject of web site / web application usability.After re-reading it for 1.5 hours I was able to put together an effective outline for my usability engineering presentation; the outline contained over 15 3" x 5" note cards distilling the essence of good usability practices into a series of audience understandable bullet points, and was successful in landing me the opportunity I was seeking with a very demanding client.I have also used it in the past to spec out the equipment, roles, staff, and monies needed to put together an effective usability testing center. Regardless of whether your needs be instructional or professional, this is the Usability primer for you!

2-0 out of 5 stars Academic in the worst sense.
The author states that the book was created as a text for his class and it certainly reads like a textbook. For a book that is about usability, the text is almost unreadably tedious at times.(e.g. "...the first step toward Web site usability is to figure out the main goals of your Web site.For labeling purposes we will call these 'goals of the purpose.'")Each of the points in the book is better made and illustrated in other texts (Krug - "Don't Make Me Think" is good).The attempts to lighten the subject with gratuitous cartoons and humor were more irritating than amusing.

5-0 out of 5 stars very easy read
I loved this book. I am a new psychology PhD looking to get into web usability consulting and this book was perfect for me. I have not read other books on the topic but i can say that I am glad I found this one. It was a very easy read, and i really learned a lot. I like how it takes a psychological viewpoint much of the time. I also really like how he sets you up 100% to be a usability tester. He tells you everything you need to know from A-Z with very little budget. He is also very generous giving away all his secrets and a CD rom that has all sorts of pre-made forms to get you started (powerpoint presentation on usability to show clients, informed consent forms for experimental participants etc...). Now I feel i am ready to read something more technical. ... Read more

20. Qualität im Web: Benutzerfreundliche Webseiten durch Usability Evaluation (X.media.press) (German Edition)
by Werner Schweibenz, Frank Thissen
Hardcover: 224 Pages (2002-12-09)
list price: US$79.95 -- used & new: US$66.93
(price subject to change: see help)
Asin: 3540413715
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Für Webseiten ist, wie für alle interaktiven Anwendungen vom einfachen Automaten bis zur komplexen Software, die Benutzerfreundlichkeit von zentraler Bedeutung. Allerdings wird eine sinnvolle Benutzung von Informationsangeboten im World Wide Web häufig durch "cooles Design" unnötig erschwert, weil zentrale Punkte der Benutzerfreundlichkeit (Usability) vernachlässigt werden. Durch Usability Evaluation kann die Benutzerfreundlichkeit von Webseiten und damit auch die Akzeptanz bei den Benutzern verbessert werden. Ziel ist die Gestaltung von ansprechenden benutzerfreundlichen Webangeboten, die den Benutzern einen effektiven und effizienten Dialog ermöglichen. Das Buch bietet eine praxisorientierte Einführung in die Web Usability Evaluation und beschreibt die Anwendung ihrer verschiedenen Methoden. ... Read more

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