Book Description
A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—2000 Edition is now available in eight additional languages to help project managers around the world.

Each of PMI's official translations includes a bilingual glossary of newly translated and standardized project management terminology. This allows candidates to study the guide in the same language in which they plan to take the Project Management Professional(PMP®) certification exam.

PMI undertook a rigorous, year-long process to ensure the maximum effectiveness of each official translation. Each translation team included qualified bilingual PMPs as well as professional translators and editors.

Official translations: Chinese, Japanese, Spanish, Portuguese, French, Korean, German and Italian. ... Read more

Customer Reviews (104)

Project Managment
It's a great book. I just have to find some time to learn more from it. I've got the feeling that this book not only it's going to help me with things related to my job but also with my personal life. "Management" is a powerful word.
Thanks

PMBOK
PMBOK Guide: The most comprehensive, detailed information available on the subject Project Management Body of Knowledge.

This book is primarily useful for those who are preparing for the Project Management Institute's Project Management Professional (PMP) exam.

At times you might find some topics repeating and at times boring. However, this book provides you with a very elaborate knowledge of information on Project Management.

Great book for project managers
The PMBOK contains all the information you need to help you organize your projects and run them successfully.It provides down to earth explanations for each phase and describes some of the pitfalls you need to watch for.I strongly recommend it for any seasoned or aspiring project manager.

Useful as a reference, but not as a learning tool
If you want to become a project manager (or even a better project manager), reading this book will not get you there.As a reference to look up an aspect of project management or a refresher, there is value to having this on your bookshelf, but as far as a learning tool, there is a good chance you will die of boredom before you become a project manager.

My objection to this book is not the content - it does cover the core and essential concepts of the PMBOK.My objection is to the style of how the concepts are presented - imagine a 390 page lecture from your most boring, droning professor from college, and you will understand how this book reads.Plenty of information, but in a format that makes assimilation and retention of the information extremely difficult - unless you have the ability to mindlessly capture data and regurgitate it later.I don't have that ability, and I suspect that many people do not as well.

My recommendation is to get this book and use it to back up learning that you gain elsewhere...there are lots of other books and materials that teach project management concepts far better than this book does. And if you are studying to become PMP certified, this is certainly and investment you need to make, but do not rely on it as your first (or even second) source of information for acquiring the knowledge needed to pass the test.Ignore those who insist that you must suffer the boredom of this book to become certified - you don't.

It is what it is
By the time this review is written the PMBoK has been in print for over 3 years. I imagine the next version is nearly ready for press.So the most obvious reason you should buy this book is if you are planning to take the PMP certification some time soon.Take it before the book changes, especially if you plan on going through a prep course, otherwise you may be skating into unknown territory.

What if you are just in the market for a project management text?In a way, this is not really it.See some of my other reviews for some other PM texts, and then there are other good ones beyond those that I just haven't reviewed yet (because I haven't bought them lately).The PMBoK is not a how-to; it is a compendium of all the things that you might want to do if you are running a project.It focuses on defining the processes involved in project management in terms of major processes, inputs and outputs.This is extremely handy if you are trying to set a standard of practice (which is PMI's intent).It IS the standard in the profession, along with the UK's PRINCE method; there is no point arguing with it (especially if you are planning to take the certification examination).It doesn't often explain how to actually DO any of the things that the standard says need to be done.

Not in this document but on any of a dozen related sites you can get MS-Project templates that assemble all of the tasks in the standard.In actual practice you are probably not going to do many of those things, but at least you will have a moment or two to think through why not.

There is one supremely practical if cynical use of the full scope of the PMBoK.If you are in the consulting business and being challenged as to why the customer has to pay an outrageous overhead for a PM who is after all not doing any coding, bricklaying or whatever, then you'll need to include all the stuff in the MS-Project template and use the PMBoK to explain what all those things are.If you have a customer who is dull enough to need to question why someone needs to manage the work, I can say from experience that when you drop the full-bore PM solution on them and "justify" all those hours that this customer will happily pay the bill and sometimes even insist on even more, now that the "need" has been "documented". ... Read more

Customer Reviews (13)

very useful
Very useful indeed. It covers all aspects of KM and gives smart tips for the how-to-do part. Also it suggests very useful web links. I love the down-to-earth, simple, practical approach. No idiot may write this book.

KM is not for dummies or idiots
I have been reviewing the literature of Knowledge Management (KM) for over a year. I am surprised how much is written about KM, but how little it is employed in the workplace, learning place, and government. The Complete Guide is a fine introduction--even though it is five years old, providing the core concepts and a well-rounded Glossary of KM.

Now, if we could only get the decision-makers to collaborate with us fire-starters and implement KM, we wouldn't be idiots for lack of access to knowledge resources.

A good introductory overview of the subject
As the title indicates, this is a basic introduction to the topic of Knowlege Management (KM).For that purpose it does a good job of covering the subject and providing a basic outline for planning your own KM implementation in your organization.It's not "the only book you'll need" to implement KM, nor does it claim to be, although more details on references would be a good addition for those going on to the next level.

The Complete Idiot's Guide to Knowledge Management
An excellent book for novices and those wanting to start KM activities in a go. Simple and easy to read and very well structured.

Excellent grounding in knowledge management theory and practice!
Melissie is a wonderful person, a great writer, and a very knowledgeable knowledge management expert.

Her writing is engaging without being patronizing or overly complex.She provides a wonderful overview of a number of different knowledge management practices.This was one of my most-thumbed-through books when I was first learning about knowledge management (having been asked to lead a brand-new knowledge management department, I had to come up to speed fast!).

I highly recommend this book for anyone who's getting started in the field and wants to learn more, as well as anyone in any field who wants an overview of what knowledge management is all about. ... Read more

Book Description
Leading Minds and Landmark Ideas In An Easily Accessible Format

From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, The Harvard Business Review Paperback Series delivers the fundamental information today's professionals need to stay competitive in a fast-moving world.

The eight articles in Harvard Business Review on Knowledge Management highlight the leading-edge thinking and practical applications that are defining the field of knowledge management. Includes Peter Drucker's prophetic The Coming of the New Organization and Ikujiro Nonaka's Knowledge-Creating Company. A Harvard Business Review Paperback. ... Read more

Customer Reviews (12)

Extraordinary Guidance for Practitioners
This is another great book in the HBR paperback series. There are several very helpful article/chapters in this book; each one taken alone is worth more than the cost of the book.

The article by Argyris, "Teaching Smart People to Learn," is quite insightful. Argyris explains why smart, highly trained professionals find it difficult to learn from their mistakes and failures.

In David Garvin's article/chapter, he talks about what real people in real organizations are doing to build learning organizations.

John Seely Brown discusses the importance of new innovations found in "how work is done" in his chapter.

Add to these helpful chapters, the work of Drucker, Nonaka, and Kleiner, and this is a must-have for practitioners.

Michael Beitler
Author of "Strategic Organizational Learning"

If KM seems expensive, try ignorance
I read this book when it was first published in 1998 and recently re-read it, curious to see how well it has held up since then. It has done so to a remarkable extent.

Again, I am reminded of Derek Bok's observation "If you think education is expensive, try ignorance."

This is one in a series of several dozen volumes which comprise the "Harvard Business Review Paperback Series." Each offers direct, convenient, and inexpensive access to the best thinking on the given subject in articles originally published by the Harvard Business Review. I strongly recommend all of the volumes in the series. The individual titles are listed at this Web site: www.hbsp.harvard.edu. The authors of various articles are among the world's most highly regarded experts on the given subject. All of the volumes have been carefully edited. An Executive Summary introduces each selection. Supplementary commentaries are also provided in most of the volumes, as is an "About the Contributors" section which usually includes suggestions of other sources which some readers may wish to explore.

In this volume, we are provided with a variety of perspectives on knowledge management: Peter F. Drucker on "The Coming of the New Organization," Ikujiro Nonaka on "The Knowledge-Creating Company," David A. Garvin on "Building a Learning Organization," Chris Argyris on "Teaching Smart People How to Learn," Dorothy Leonard and Susaan Straus on "Putting Your Company's Whole Brain to work," Art Kleiner and George Roth on "How to Make Experience Your Company's Best Teacher," John Seely Brown on "Research That Reinvents the Corporation," and James Brien Quinn, Philip Anderson, and Sydney Finkelstein on "Managing Professional Intellect: Making the Most of the Best." Listing the article titles correctly indicate the nature and scope of the specific subjects offered.

Quite true, some of the material is dated and inevitably so, given the elapsed time since the articles were published in the Harvard Business Review. However, in my opinion, the principles advocated and the core strategies recommended remain relevant to the contemporary marketplace. For example, Drucker notes that "to remain competitive -- maybe even to survive -- businesses will have to convert themselves into organizations of knowledge specialists." Garvin presents an especially informative analysis of Xerox's six-step problem-solving process which addresses questions to be answered, expansion/divergence issues, contraction/convergence issues, and "next steps" after implementation. Leonard and Straus rigorously examine the Myers-Briggs Type Indicator process, including within their narrative a brilliant overview of the MBTI©. Indeed, readers are provided with rock-solid material throughout each article.

For less than the cost of breakfast in an upscale Manhattan restaurant, each volume in this series provides an intellectual feast. It remains for each reader to determine, of course, which of the volumes will be most nutritious to her or his appetite.Those who share my high regard for this volume are urged to check out Carla O'Dell's If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice, Peter Senge's The Fifth Discipline and The Dance of Change, Thomas H. Davenport and Laurence Prusak's What's the Big Idea?: Creating and Capitalizing on the Best New Management Thinking and also their Working Knowledge, Jeffrey Pfeffer and Robert I. Sutton's The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action, and Ikujiro Nonaka and Hirotaka Takeuchi's The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation.

Knowledge Management with practical applications
Excelente libro que proporciona las bases suficientes sobre la administración del conocimiento, además de tener como respaldo el prestigio de una casa de estudios como es la Universidad de Harvard.

Lo recomiendo ampliamente.

Knowledge Management, a layperson's perspective
Knowledge Management, published by Harvard Business School Press, is a compilation of articles excerpted from the Harvard Business Review covering a period from 1988-1997.The articles in general focus on the way organizations can acquire, use, and maintain knowledge in order to remain on the cutting edge of their fields.The underlying message of this book, expressed by Peter F. Drucker in "The Coming of the New Organization (page 1)," is that future organizations must take advantage of technology to collect and track data so that data can be translated into useful information.

The manner in which companies acquire knowledge from data can vary.Ikujiro Nonaka in his article "The Knowledge Creating Company (page 21)" provides a general approach.Nonaka suggests that creating new knowledge requires, in addition to the processing of objective information, tapping into the intuitions insights and hunches of individual employees and then making it available for use in the whole organization.Within this framework is an understanding of two types of knowledge: tacit and explicit.Both of these have to exist in an organization and exchange between and within each type is needed for creation of new knowledge.Another point in Nonaka's article is that the creation of new knowledge is not limited to one department or group but can occur at any level.It requires a system that encourages frequent dialogue and communication.Similar but more defined ideas are presented in David Garvin's "Building a Learning Organization (page 47)."

Garvin's approach focuses on the importance of having an organization that learns. Garvin defines a learning organization as one that is "skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights (page 51)."He describes five activities/skills that are the foundation for learning organizations.These are systematic problem solving, experimentation, and review of past experiences, learning from others, and transferring knowledge.

"Teaching Smart People How to Learn (page 81)" by Chris Argyris, deals with the way individuals within an organization can block the acquisition of new knowledge because of the way they reason about their behavior.In order to foster learning behavior in all employees, an organization must encourage productive reasoning.One caution is that use of productive reasoning can be threatening and actually hampers the process of learning if not implemented throughout the whole organization.

Leonard and Straus in "Putting Your Company's Whole Brain to Work (page 109)," address another way in which knowledge can be acquired.They identify two broad categories: left brained and right brained individuals, with different approaches to the same concept based on cognitive differences.Within these categories, there is great potential for conflict, which can stifle the creative process.However these different perspectives are important for full development of a new concept.Innovative companies should keep a balance of these different personality types to avoid stagnation and to encourage development of new ideas.The management of the cognitive types in a way that is productive for the company occurs through the process of creative abrasion.

One can surmise from the articles in general that data and information are valuable if they can be used to maintain the knowledge base or provide the basis for acquiring new knowledge. The organization that creates new knowledge encourages the following in its employees:creativity, a commitment to the goals of the organization, self-discipline, self-motivation, and individual exploration and identification of behaviors that may be barriers to learning.Cognitive preferences should be recognized and used to the companies' advantage.Finally, companies can learn from the best practices of others and from their customers.After knowledge is acquired, it can be disseminated for use throughout the organization and maintained in different ways.

One key method to maintain knowledge repeated in several articles is the importance of an environment that fosters innovation. Quinn et al, in "Managing Professional Intellect: Making the Most of the Best (page 181)," describe this as creating a culture of self-motivated creativity within an organization.There are several ways to do this: recruitment of the best for that field, forcing intensive early development (exposing new employees early to complex problems they have to solve), increasing professional challenges and rigorous evaluations.

Another way to maintain and use knowledge is through pioneering research, described by Brown in "Research that reinvents the Corporation (page 153)."In this process companies can combine basic research practices, with its new and fresh solutions, and applied research to the company's most pressing problems.Dissemination of new knowledge can occur by letting the employees experience the new innovation and so own it.As mentioned in the article by Nonaka, creation of a model that represents the new information is a way for transfer to the rest of the organization.Also the knowledge from the professional intellect within an organization can be transferred into the organization's systems, databases and operating technologies and so made available to others within the organization.An example of this is Merryl Lynch, which uses a database of regularly updated information to link its 18,000 agents.

Yet another tool for disseminating information within an organization is the learning history, described by Kleiner and Roth in "How to Make Experience Your Company's Best Teacher (page 137)."This makes use of the ages old community practice of storytelling to pass on lessons and traditions.The learning history collects data from a previous experience with insight from different levels of employees involved and puts it together in the form of a story that can be used in discussion groups within the organization.In companies where this has been used, it builds trust, provides an opportunity for collective reflection, and can be an effective way to transfer knowledge from one part of the company to another.In addition, incentives in the form of a report in response to the new innovation and achievement awards encourages employees to learn and helps with the dissemination of information.

Need to know vs, Nice to know
Having recently moved into the KM area I thought this book would be a 'must read'....but as anither reviewer pointed out if you have been keeping in touch with KM from the beginning (or whatever , from '96) would not findanything earth-shattering (that's the tacit selling job of the HBR logo,right?) in the compilation.

We all have heard about Drucker's"knowledge workers" and Nonaka's "Creation ofKnowledge" and Argyris and his "teaching smart people" andDorothy Leonard's "whole organisation brain" theory ad nauseum adinfinitum!

Guess HBR should have added more value (or retros orsomething ) instead of just taking photcopies of their old articles andprinting them together! ... Read more

Book Description

As the leading book in its field, Compensation Management offers a practical exploration of the systems, methods, and procedures involved in establishing and administering a compensation system within any organization. In-depth explanations of the procedures involved in establishing and administering a compensation system including, analyzing work requirements and designing a job, determining job worth, establishing job rates of pay, the elements of a total compensation package, and the importance of labor costs in a modern economy. For compensation managers, HR professionals, and others who want to know about the aspects of establishing and administering a compensation system.

Customer Reviews (4)

Outdated but - As Yet, Nothing Better
I assign this as one of two textbooks in teaching Compensation Administration in graduate school.

While it has undergone 9 revisions, the attempts to update it to today's compensation world are not adequate.Far too little is here concerning internet usage, for example.

But perhaps its greatest shortcoming is in its glancing treatment of group incentive plans as a key means to unlock workforce potential.It is a glaring and unforgivable gap.

If anybody out there knows of a better fundamental compensation textbook, I'd love to hear about it.

Best of the textbooks
Compared to the other major textbooks out there, especially
the better reviewed book by "M" this is by far the more useful.
When I need to find something practical, like the Federal Evaluation System for example, or Multiple Linear Regression as a job evaluation tool, 95% of the time it is in Henderson and it is very well documented. Both these topics are barely touched on in the other major texts which I also own.
From a guy with a Ph.D. and 30 years of paying my bills with
comp information, give me Henderson any day.

Painful!
There is nothing practical about this book. It is a looooong, purely theoretical torture with only a few examples that don't work too well in the real world. I had to buy it for one of my graduate classes and here I am three months later even more clueless than I was when I started. This book is very boring, painful to read. It doesn't help that the author is clearly biased in favor of traditional HRM and refuses to give much room to more modern thinking. The exercise book is a nightmare. The exercises are either impossibly difficult and time-consuming because the textbook does not offer valuable guidance for any practical problems, or they are an absolute waste of time - students basically have to copy a chapter. I could go on like this forever. In a nutshell: buy this book if you have to, but sell it as soon as you can.

Uninformative Drivel!
This text was a quagmire of unreadable editorial comments! I purchased this book for a Human Resource class. I gained more knowledge from my fellow students than I did from this book. Defiantely skip it! ... Read more

Book Description
As knowledge management becomes embedded within organizations it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz Dalkir provides a comprehensive overview of the field on knowledge management with an emphasis on translating theory into practice. Working from a multidisciplinary perspective, Dr. Dalkir weaves key concepts, tools, and techniques from sociology, cognitive science, content management, knowledge engineering, cybernetics, organizational behaviour, change management, and information science into a three-level approach to understand Knowledge Management from the individual, community, and organization levels. Using everyday language and clear illustrations, Dr. Dalkir integrates theory and practice in a highly accessible manner to provide students with a comprehensive and practical knowledge management skill set.

Case Studies from:
IBM, Xerox, Siemans, Ericsson Canada, ICL, Thomas and Betts, Chevron/Texaco, British Petroleum, CIDA, Hughes Space and Communications, SUN, British Telecommunications, J.P. Morgan Chase, Buckman Labs
, Nokia, GE, Viant, Xerox, Sigma, Hill and Knowlton
, Teamware, U.A. Army, British Petroleum, Price Waterhous Coopers, Lybrand, KPMG, Mercedes-Benz
, Monsanto, Northrup Grumman, Ford Motor Company, Accenture, Dell, Siemans Medical Systems

*Highly practical treatment that links knowledge management, content management and information management seamlessly throughout the book
*Author has over ten years' experience in knowledge management/content management/information management in the corporate world
*First textbook by a knowledge management professor ... Read more

Book Description
Knowledge management is the fast-track route to leveraging the intellectual capital in your organisation.

It covers the key areas of knowledge management, from identifying knowledge in an organisation to promoting and facilitating knowledge sharing and innovation.

It takes examples and lessons from some of the world's most successful business, including Shell Oil, British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter drucker, Michael Polanyi, and Ikujiro Nonaka.

It includes a glossary of key concepts and a comprehensive resources guide.

Knowledge management surveys the technology, the strategies and the practice of the subject to give you the expertise you need to act fast.Download Description
Fast track route to leveraging the intellectual capital in your organziation.Covers the key areas of knowledge management, from identifying knowledge in an organization and knowledge-based incentive plans to promoting and facilitating knowledge sharing and innovation and knowledge-based strategies.Examples and lessons from some of the world's most successful businesses, including Shell Oil , British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter Drucker, Michael Polanyi and Ikujiro Nonaka.Includes a glossary of key concepts and a comprehensive resources guide. ... Read more

Customer Reviews (5)

Knowledge Management in a Knut Shell!
Knowledge Management

In another review for Carl Frappaolo's "Knowledge Management" I read something along the lines of: it's short, it's sweet, and it's useful. I couldn't agree more!

For those new to the worlds of knowledge management Frappaolo's succinct introduction to the field really is an essential first step, whether you are interested in pursuing studies or work in knowledge management (KM) or if you are getting up to speed on this topic. Deceptively thin, "Knowledge Management" is packed with the critical concepts, helpful information, and useful references for novices to experts in a variety of fields ranging from information technology, education and training, or organizational management, and all this in under 142 pages!

Charting a logical progression from a perfunctory "Introduction to Knowledge Management" to "What is Knowledge Management," Frappaolo clearly maps out the terrain of what knowledge management is, how it is understood in a variety of contexts, and most importantly, he provides short cases studies integrating the intellectual underpinnings of knowledge management with the realities of the business world. He ends the book with three useful steps for readers looking to dive deeper in to knowledge management: "Key Concepts and Thinkers in Knowledge Management" provides a useful (although ever-changing) glossary of terms, and a micro-bibliography of eleven key figures in the evolution of knowledge management; a chapter dedicated to expanding the print and digital references; and finally, "Ten Steps to Making Knowledge Management Work," a truly elegant and simple plan for everyone to wrap their arms around making knowledge management an actionable concept and practice.

Aside from the brevity of the book, the structure of the book deserves comment. In a semi-academic (or B-School) format, each chapter offers a short introduction, a list of main points, the discussion of those points, and a summary or "Key Learning Points" tied back to the chapter's main points and highlights of the discussion topics, and intermittently the case study reviews of examples in sections titled "Best Practices in KM." Chapter 7, "Knowledge Management in Practice - Success Stories" provides more detailed case studies of examples woven throughout the book.

I would have liked more detailed references for further reading, and of course the bibliographies could be more robust; but that is not the purpose of this book. Using the references cited and the micro-bibliographies in the references section, readers will easily round out their interests in knowledge management from the technological end to the managerial end. Blending academic, intellectual, and working knowledge together under the rubric of knowledge management, Frappaolo brilliantly demonstrates the potential successes of KM in this book through this old-fashioned "portal" to capture, illuminate, share, and evolve - in this case, it just happens to be about knowledge management; but the applications are limitless.

Very good introduction
I must admit to being a little suprised when I first received this book - it is "petite"! Was I going to get my money's worth I wondered?

The answer is definitely yes - particularly if you are beginning in your knowledge management reading. In simple terms and in simple structure the author provides the reader with an understanding of KM history, the current state of KM, KM systems and processes and does not neglect the hard work of forging and shaping the necessary culture to support any such KM initiative.

No less, no more. A great little beginning book and one I am sure I will return to for a quick update on any number of concepts.

Excellent reference
This book was an excellent resource to me.It got me well grounded in the principlesand practices of knowledge management.It is well written, concise and thorough.i wish I had found it earlier, before I read alot of other less valuable treatises on knowledge management.Its a keeper.

Outstanding overview and reference
This book is an excellent primer for those who don't know anything about Knowledge Management and those who need a reference on the subject. It is insightful, well written and a very quick read. It is one of those little books of gold you trip over every once in a while. It is also compact and well suited for business travel.

Don't expect me to be selling this on Amazon any time soon...this book is a Keeper!

The Black Book of Knowledge Management
If you're interested in knowledge management (KM) start here. Frappaolo synthesizes in one concise and easy to read pocket book just about everything you need to know about KM. You could spend much more time reading about KM and walk away with far less. Frappaolo is not just an expert in the topic but an expert at getting across the essential elements of KM, without undue complexity. His examples and simple methods also ground the ideas in frameworks that you will be able to convey and use easily yourself. This book is an essential primer for anyone who is serious about KM and its application. A quick, easy, effective read! ... Read more

Book Description
This new book approaches knowledge management (KM) from several perspectives: it spans electrical engineering, artificial intelligence, information systems, and business. Comprehensive yet clearly and concisely written, Knowledge Management is simultaneously strong in managerial, technical, and systemic aspects of KM, providing readers with the right combination of theory, technology, and solutions.Organized coherently into four sections, Knowledge Management covers the principles, technologies, capture systems, sharing systems, and application systems of KM.An excellent handbook for business executives, especially chief information officers, IT directors, and chief knowledge officers. ... Read more

Customer Reviews (2)

Knowledge Management and KM Software Package
Excellent book! A must have for your library on the topic of KM. Gives you a good overview of the basics.

Good choice!
Good book, well organized and packed with useful information for inside and outside the classroom. ... Read more

Customer Reviews (17)

An outstanding practical KM book
Fot the people wuo is involved with KM, you may have read a lot of information about it. KM is a complex and theoretical topic, with a lot of theory. This book takes yoy step by step, since conceps to implementation, helping you with a KM CD that has usefull tools for the KM practice.

Luis Iván de la Fuente

Black on Dark Grey
This book was purchased for a university course.

It appears that the charts, tables and graphical headings were in colour at some stage, but this edition/printing is all in black and white. The result is black text on dark grey background on all the charts and tables.

Rather unpleasant.

Excellent Book for KM practitioners
This is a book that makes a good balance between theory and practice. It presents a complete step by step guide to implement KM in your organization.

I recommend it for people who are in charge of a Knowledge Management Project or defining a KM strategy for their organizations. Is not an only "theory" book like most text or articles on knowledge management.

Illustrative book with templates, checklists that can help you organize your KM project.

Cesar Castillo

This book is Weak
This book is a poor application of the KM subject. It has non-sensical terms like "knowledge management server" that would only make sense to a Boeing engineer...

Academic text, adn some practical advice
Most texts on knowledge management are strictly theory. This is one of the few that I have seen that has taken a "hands on" approach to KM. Certainly a lofty goal, and the author does a good job trying to reach it, but still falls somewhat short.

The diagrams, checklists, and templates are thought-provoking, and will help you design YOUR KM program. Full lifecycle, thorough, and plenty of case studies. Overall, I'm quite pleased with its content.

One will almost immediately notice the research and writing style--the author is obviously from the academic world. ... Read more

Book Description
This book presents the latest management ideas in knowledge creation and management in readable and non-technical chapters. Leading experts have contributed chapters in their fields of expertise.Each distils his or her subject in a chapter that is accessible to managers who want to learn what can be applied to their organizations without the distracting details of research methodology.Each chapter, however, is based on careful research.The book is organized so that readers can easily find chapters of most interest and value to them.The emphasis is on the practical applications of knowledge to a wide variety of organizations and functional areas. ... Read more

Book Description
Strategic intelligence (SI) has mostly been used in military settings, but its worth goes well beyond that limited role. It has become invaluable for improving any organization's strategic decision making process. The author of Strategic Intelligence:Business Intelligence, Competitive Intelligence, and Knowledge Management recognizes synergies among component pieces of strategic intelligence, and demonstrates how executives can best use this internal and external information toward making better decisions.Divided into two major parts, the book first discusses the convergence of knowledge management (KM), business intelligence (BI), and competitive intelligence (CI) into what the author defines as strategic intelligence. The second part of the volume describes case studies written by recognized experts in the fields of KM, BI, and CI. The case studies include strategic scenarios at Motorola, AARP, Northrop Grumman, and other market leaders.About the Editor Jay Liebowitz, D.Sc., is a full professor in the Graduate Division of Business and Management and program director for the Graduate Certificate in Competitive Intelligence at Johns Hopkins University. The first knowledge management officer at NASA Goddard Space Flight Center, he also served as the Robert W. Deutsch Distinguished Professor of Information Systems at the University of Maryland-Baltimore County, professor of Management Science at George Washington University, and Chaired Professor of Artificial Intelligence (AI) at the U.S. Army War College. A founder and chairperson of The World Congress on Expert Systems, he is a Fulbright Scholar, IEEE-USA Federal Communications Commission Executive Fellow, and Computer Educator of the Year (International Association for Computer Information Systems). ... Read more

Book Description
This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies.
The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.

* Easy to read, user-friendly introduction to knowledge management
* Full of practical applications for business professionals
* An Online Instructor's Guide is available, with power point slides, case studies, exercises and review questions ... Read more

Customer Reviews (5)

Too basic
The book is focused more on personal KM than on KM as a field. Very useful the introductory part, though.

Excellent Book!
This book was my first introduction to Knowledge Management.Truthfully, I could not be more pleased!I'm a Director of Sales for a leading insurance company and am responsible for 250 offices across the Northeast U.S.Our organization has struggled for many years with the very issues addressed in this text and I found the insight gained to be invaluable.

It is easy to see that the authors, Groff and Jones, are experienced management professionals.They adeptly and expertly framed the content in an enjoyable and easy to understand manner that is directly applicable in multiple business scenarios.In fact, I utilized several of concepts from the text in developing our annual business plan.Through these initiatives, we expect to improve efficiency and overall productivity resulting in increased profitability for the business unit.

Without a doubt, this text is a tool that will assist my organization in maximizing results in today's quickly changing business environment.

understandable and valuable
KM in Business is written in such a manner that it is understandable for even a computer novice such as myself.The applications for small Mom & Pop operations as well as large firms makes it a must have for any business owner.It deserves a place in business classes at college or high school.As an owner of two retail businesses, I find it invaluable.

Knowledge Management Textbook Suitable for Business Studies
This is a Knowledge Management Book that covers the foundational components of KM and is laid out in a textbook format.This is a real find for any instructor wishing to add Knowledge Management discussion to an existing business course, or is looking for a text for a KM course.I believe this book would fill either role, and at 29.95 using it as a supplemental text is not unreasonable.Another plus for this book is the instructor's guide that is available from the publisher.

As someone that has taught in the college and business environments, I believe this book is a strong resource for both.I've also searched the web for this title and found that Connecticut Southern State University has adopted this book for a Library Sciences course.

Finally! A textbook for teaching basic KM.
Ideal for untroducing the principles of Knowledge Management to college students or for corporate KM training programs.Complex concepts like systems thinking, attention management, trust building and social networking are explored in the practical context of real world business issues.

A logically organized and easy to read gateway to the exciting new business concept sweeping the nation! ... Read more

Book Description
'The New Knowledge Management' is the story of the birth of "second-generation knowledge management," told from the perspective of one its chief architects, Mark W. McElroy. Unlike its first-generation cousin, second-generation Knowledge Management seeks to enhance knowledge production, not just knowledge sharing.As a result, 'The New Knowledge Management' expands the overall reach of knowledge management to include "innovation management" for the very first time.

'The New Knowledge Management' introduces the concept of "second-generation knowledge management" to the business community.Mark W. McElroy has assembled a collection of his own essays, written over the past four years, chronicling the development of related thinking in the field.

Unlike first-generation KM, mainly focusing on value derived from knowledge sharing, second-generation thinking formally adds knowledge making to the scope of KM.In this way second-generation KM expands the overall reach of KM to include "innovation management" for the very first time.'The New Knowledge Management' finally begins to bridge the gap between KM and the field of organizational learning, which up until now have been viewed as miles apart.

* Charts the next generation of knowledge management thinking by the President of KMCI: the leading KM organization
* Expands the overall reach of knowledge management to include "innovation management" for the very first time
* Mark W. McElroy, chief architect of second-generation Knowledge Management, shares his vast experience in a collection of his own essays ... Read more

Customer Reviews (4)

a non-book
As the reviewer from mexico notes, most of the chapters of this book are reprints of previously published articles.This make the presentation disappointingly repetitive.

OK but still not practical enough
The author makes a great contribution creating the awareness that KM is much more that IT, and that it is about creating new knowledge and organizational learning. Although the idea is not new, he presents it through an interesting framework called the Knowledge Life Cycle. Thats great.

On the other hand, since the book is a compilation of previous papers from the author, I feel that he repeats the same ideas over and over again. I couldn't find explicit evidence of the aplication of these ideas on the day to day work. I also see a contradiction in the sense that he says that the new KM is more about creating new knowledge, but it seems to me that he is trying to create new knowledge through the re-frasing and re-naming of other author's ideas. Please...don't throw more "fancy words" to the KM arena, it is already full !

The "next generation" of Knowledge Management is here!
In this wonderful little book, Mark McElroy begins to do for Knowledge Management what Peter Senge did for Organizational Learning:He connects deep theory with cogent practice, bringing the entire discipline to a new level.The book is a carefully designed compendium of Mark's leading-edge thinking over the past several years.In it he lays out the foundations for the next generation - "demand-side" - Knowledge Management, which enhances individuals capacity to produce knowledge, rather than simply use what's already there. By integrating a unique approach to complexity science with insights from organizational learning, he develops a model of "sustainable innovation" which is based on a broader theoretical framework of Social Innovation Capital (SIC). His SIC framework generates a core insight - the Policy Synchronization Method - a theory-based yet practical method for creating the conditions that support innovation in the long term.His writing is as useful as his modeling, for he constantly grounds his thinking into concrete and highly applicable suggestions that can be utilized in a wide range of contexts.Near the end of the book he shows the economic returns on investment from his second-generation KM, and concludes with a "presentation" that can be used to help make the case for these ideas in formal and informal settings.As a professor of entrepreneurship and management at a business school, and a 20-year student of complexity science, I am a true fan of Mark McElroy, and I am excited by this book and the ones soon to follow.

Comments of book "The New Knowledge Management"
The book "The New Knowledge Management" addresses some very intriguing concepts and provides some innovative thinking in the knowledge management area. It shows how the fundamental concepts of organization learning, innovation, social innovation capital, and complex adaptive systems are related to knowledge management. The author introduces the reader to the idea of "second -generation knowledge management" which is used as a framework to relate the above concepts to knowledge management."Second-generation knowledge management is more inclusive of people, process, and social initiatives than "first-generation knowledge management".The book provides some unique insights and organizations approaches to sustain innovation. These insights are the first of its kind and have far reaching implications to how we should manage organizations. The book is very thought provoking and a must read for people interested in theory and practical implications. I am currently using it as one of my text in teaching a graduate course in knowledge management. ... Read more

Book Description
Learn the key business and clinical operations skills to lead a medical practice. After reading this book, you'll understand the concepts, tasks and terminology to ensure success in the medical group. The text covers:

• Maximizing knowledge of human resource management to recruit and retain appropriate staff, including temporary help and outsourced contractors
• Resolving scheduling conflicts to ensure patient satisfaction and best use of physician/staff resources
• Designing space/facilities to maximize physician/staff space and time
• Involving physicians in strategic/operational planning, facility design and clinical pathway mapping to benefit the entire organization

Master the Body of Knowledge for Medical Practice Executives tasks covered in this book.

Task 1: Facilitate business operations planning
Task 2: Conduct staffing analysis and scheduling
Task 3: Develop ancillary clinical support services
Task 4: Establish purchasing procurement and inventory control systems
Task 5: Develop and implement facilities planning and maintenance programs
Task 6: Establish patient flow processes
Task 7: Develop and implement patient communication systems
Task 8: Develop clinical pathway structure and function
Task 9: Create monitoring systems for licensure, credentialing and recertification
Task 10: Develop and implement process improvement programs for clinic operations

Other books in the Body of Knowledge Review Series:

Overview - Volume 1
Financial Management - Volume 3
Governance and Organizational Dynamics - Volume 4
Human Resource Management - Volume 5
Information Management - Volume 6
Planning and Marketing - Volume 7
Professional Responsibility - Volume 8
Risk Management - Volume 9 ... Read more

Book Description
The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and servicesall hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the peoplethe knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and actin general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.

· First book to connect cognitive science with knowledge management
· Karl Wiig has worldwide name recognition as thought leader
· Clearly written for professionals with charts and checklistsDownload Description
The business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services-all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people-the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act-in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage. ... Read more

Amazon.com
Responding to the familiar observation that what you don't know can and will hurt you, American Productivity and Quality Center leaders Carla O'Dell and C. Jackson Grayson Jr. have countered with a contention that the "hidden reservoirs of intelligence that exist in almost every organization" can, with work, be efficiently tapped "to create customer value, operational excellence, and product innovation--all the while increasing profits and effectiveness." If Only We Knew What We Know is their detailed examination of the resultant groundbreaking but common-sense methodology they have dubbed "knowledge management," along with their analysis of several companies such as Amoco, Arthur Andersen, Buckman Laboratories, and Xerox that are successfully employing it today. By studying the execution and evolution of this practice in over 70 companies involved with their non-profit management organization, the two have observed how top practitioners are turning internal information that's already selectively available into dynamic improvements that are apparent throughout the companies. They describe how to implement knowledge management in your own firm and describe the "enabling context" (including infrastructure, culture, technology, and measurement) that help or hinder the process. --Howard RothmanBook Description
While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations.

Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three "value propositions" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above.

No amount of knowledge or insight can keep a company ahead if it is not properly distributed where it's needed. Entirely accessible and immensely readable, If Only We Knew What We Know is a much-needed companion for business leaders everywhere. ... Read more

Customer Reviews (16)

Very easy to read and usefull KM book
KM is about People, IT, Infraestructure and Metrics,I agree with Carla on that. KM is the key of today business.

Good 'outside the box' thoughts on KM
This book offers useful 'outside the box' reasons that knowledge management is needed and helpful.People generally think of knowledge management as being internally focused (i.e. "didn't we solve that problem last year"), this book goes beyond that to deeper levels of knowledge management.An example is you hire a person with 10 years experience (read: KNOWLEDGE) but peer teams aren't made aware of past experience (KNOWLEDGE), they are only made aware of the current job position.Knowledge management from a technology stand point is both a searchable repository and a broker service that links people with questions to people with answers.Creating a knowledge management system is challenging and should always involve outside council, use a good consulting company that won't try and sell you software but will provide a well designed solution.[...]

Useful introduction to KM
KM was a vague and fuzzy terminology for me, before i read this book.We had a KM subject as a part of the IT management course inGraduation and this book was suggested as a good reference to get insight and understanding.I found this book useful in giving a clear picture on KM - the concept underlying KM, the way to approach it, implementation methods, challenges, common pitfalls, lot of practical examples, success stories - all of this is covered.Another salient aspect is, the book is very easy to read - it doesn't thrown in too much of jargon or heavy-duty management stuff. This can be an easy read for anybody(the casual reader, the management junkie, student etc).

This book was written almost eight years ago. Much has changed due to the Internet revolution and the spawn of great IT tools.Even though the material of the book is still relevant (remember: IT is only a enabler and not be-all of KM), it would have been useful to have an updated version of the book with examples of implementation of KM in the current environment.

Here are some intresting excerpts from the book:
*******************
-Knowledge is what people in an organization know about their customers, products, processes, mistakes and successes, whether that knowledge is tacit or explicit. It is dynamic - a consequence of action and interaction of people in an organization with information and with each other.
-Knowledge Management is a conscious strategy of getting the right knowledge to the right people at the right time and helping "people share and put information into action" in ways that strive to improve organizational performance.
-It's guaranteed that exhortation to "Share more!" will not work. It takes systems and systematic approaches like internal benchmarking, mapping the knowledge terrain, creating new practices, which costs time and money. That's why having a clear business case and a value proposition is important.
-Culture is important, because learning and sharing knowledge are social activities. They take place among people.
-while new technologies are making the transfer of practices and knowledge more affordable then ever before, companies that think that simply by developing an intranet they will make sharing happen are dangerously wrong.
-Technology is a catalyst for KM but no panacea.
-Business Values Drive Transfer benefits
-Having the right culture is critical
-There is no conclusion to managing knowledge and transfering best practices. It is a race without finishing line
**************

Solid Theory, But More Execution Tasks Needed
This book focuses on making the case for a knowledge management system.If you're already convinced and need specific, measurable steps, try a different book.

Very Relevant and Excellent Read
This book provides a terrific introduction to knowledge management and so much more.The authors have gone well beyond the theoretical treatment that most have provided on the subject and provide real world examples and processes for implementing knowledge management in your own company. The authors did not spend much time talking about applications that support KM, since the market is still growing, instead they touch upon the concepts that the software applications address. Although it was written in late 1998, the information presented is very timely and still accurate.

-- Highlights --
The first section of the book (3 chapters, 30 pages or so) get you up to speed on what knowledge management is and is not.It also addresses some barriers and benefits of KM.

The second section of the book makes you think about the reasoning behind a KM initiative.This should be standard management-type thinking, but I've found it to be often overlooked in today's IT environment.Why are we doing this?The authors give you three reasons (customer intimacy, time-to-market, and operational excellence) and tell you the type of data to focus on for each of the three reasons.

The third section talks about enabling the enterprise to effectively use a KM system.The authors note that it is vital for the processes to be aligned witht he strategy of the company and the job tasks people currently undertake.To that end, they look at the cultural, technological, infrastructure, and measurement requirements of the KM initiative.

The fourth section gives some case studies of Texas Instruments, Buckman Laboratories, and Sequent.The text refers to these case studies throughout the earlier chapters of the book and now gives them each a chapter to overview how they went about building a successful knowledge sharing infrastructure.

The fifth and final section of the book gives a framework for pursuing the sharing of knowledge and best practices.This is the "What do I do on Monday?" section, according to the authors.It gives a 40 page prescription for the planning, designing, implementing, and scaling phases of a knowledge management program.

The next several years will be very interesting in the I.T. arena.These authors were somewhat ahead of their time in writing this book.Companies across the globe have been storing knowledge in their silos for the past decade as they have taken products to market, built disconnected customer information systems, and as employees have given feedback on internal business processes.The coming business intelligence revolution will seek to organize that information and put it in the hands of people who can create value and grow the business based on the intrinsic knowledge it contains.This book provides a great framework for those who have to conceptualize, design, and build information systems to meet those needs. ... Read more

Book Description
A Guide to the Project Management Body of Knowledge (PMBOK® Guide)- 2000 Edition is your basic reference and the world's de facto standard for the project management profession. It was designated an American National Standard (ANSI/PMI 99-001-2000) by the American National Standards Institute in March 2001.

The Project Management Body of Knowledge (PMBOK®) is an inclusive term that describes the sum of knowledge within the profession of project management. The PMBOK® Guide identifies and describes the subset of principles and practices within the PMBOK® that are generally accepted and applicable to most projects most of the time. The guide also provides a common lexicon for talking about project management. Project management is a relatively young profession, and while there is substantial commonality around what is done, there is relatively little commonality in the terms used. An extensive glossary further aids in standardizing definitions of the most important concepts, terms, and phrases.

The Project Management Institute (PMI®) uses the PMBOK® Guide as one of the references for the Project Management Professional (PMP®) Certification Examination. Major revisions and expansions of this edition include:

• Aligned newly added processes, tools, and techniques with the five project processes and nine knowledge areas. For example, reserve time, variance analysis, and activity attributes were added to Chapter 6 (Project Time Management); estimating publications and earned value were added to Chapter 7 (Project Cost Management); and project reports, project presentations, and project closure were added to Chapter 10 (Project Communications Management).

• Added a section in Chapter 2 to acknowledge the role of the Project Office; expanded the treatment of earned value management in Chapter 4 and Chapter 10; and added a brief discussion of the Theory of Constraints in Chapter 6.

• Expanded Chapter 11 (Project Risk Management) to include six processes instead of the previous four: Risk Management Planning, Risk Identification, Risk Assessment, RiskQuantification, Risk Response Planning, and Risk Monitoring and Control.

• Strengthened the linkage between organizational strategy and project management throughout.

The PMBOK® Guide is one of those indispensable tools that you will want at your fingertips, both at work and in your home office. Selected as a suggested resource for CAPM®, CAQ® Automotive Product Development, CAQ Capital Projects, CAQ Information Technology Systems, CAQ Information Technology Networking, and CAQ Project Management Office exam preparation.

Look for official translations in 8 languages:
• Chinese
• Spanish
• Portuguese
• French
• German
• Italian
• Japanese
• Korean ... Read more

Customer Reviews (29)

Outdated as of September 2005
I feel that it is important to mention that I have had little project management experience.I purchased the CD-ROM version of this book in preparation to take the CAPM exam given by PMI.The 2000 version of the PMBOK guide is obsolete as of September 2005.The PMI exams are now based on the Third edition of this guide.

I found this book to be as exciting to read as the Yellow Pages, though I will admit that if I were an experienced project manager, I would find the book much better reading.The book has a simple layout, with three sections.

The first section is on project management framework.This section is comprised of three chapters that discuss appropriate definitions, parts of a project, and processes used in project management.

The second section is the main portion of the book.Section 2 covers the project management knowledge area.Comprised of 9 chapters, each chapter covers a knowledge area.These knowledge areas are Project Integration Management, Project Scope Management, Project Time Management, Project Cost Management, Project Quality Management, Project Human Resources Management, Project Risk Management, and Project Procurement Management.

The final section is a series of appendices that I did not find applicable to the passing the PMP or CAPM exam.

Unfortunately, everything that is on the certification exams is not in this book.While the PMBOK creates an excellent framework for the proper techniques to use in project management, this book alone is not sufficient to pass the certification exams.I would highly recommend the "PMP Exam Prep by Rita Mulcahy" if you are going to take either of the certification exams.

This book was an incredibly painful read.The information provided is in a very uninteresting list format similar to an outline used to write speeches and papers.If you are new to the world of project management and are looking for a guide, while this book is necessary to manage projects effectively, there are probably better books to get started with.I would recommend this book to experienced project managers or people going for the PMP or CAPM certifications.

A Guide to the Project Management Body of Knowledge, 2000 Edition
The "official" body of knowledge from PMI is shrinking, rather than growing.Older editions of the PMBOK include more substance and may be useful in preparing for your PMP certification exam.However, don't rely on the PMBok alone.The exam touches many topics not included in this, or older versions.

Do not panic
For those new to this book it is pretty much the project manager's bible in the same sense that "The C Programming Language" by Brian W Kernighan, Dennis M. Ritchie is to programming. That is to say this is the one to get off the ground with. It is also the basis of the PMP (Project Management Professional) test given by the PMI® (Project Management Institute.)

It comes in both paper, and CD-ROM using Adobe Reader. I have seen the paper book but bought the CD version it includes a tutorial on how to use the CD-ROM media. The media is a mater of preference. There are 425 pages and a good index and references.

Be aware that there are earlier versions. At the time of this review this is the latest version; however as The Body of Knowledge advances so will the PMBOK (Project Management Body of Knowledge Guide ®.) There for it is advisable for people that have read the earlier version to now read this version as a few terms have changed and some emphases have shifted.

As with any institutional book this is a good starting place or a solid foundation. However it may not cover concentrating on the waterfall concept of project management many instances such as the Unified method among others. They also do not take in many external influences as FDA requirements. And it is up to the reader to reconcile the two institutions.

Some changes to the Third Edition:

* Differences in Project life cycle and product life cycle are better explained.

* The number of process changed from 39 to 44.

* A greater emphasis is placed on the importance of Process Groups.

* Chapter three "Project Management Process for a Project" is moved and renamed "The Standard for Project Management of a Project."

* The project management processes now show process integration.

Good for the PMP exam until September 2005
There is not much to say about the PMBOK's content. It was the de facto standard for project management from 2000 to 2004. The content is simply excellent.

If you intend to take the PMP exam before September 2005, you simply must buy it. If you intend to take the test after that date, though, you should buy the 2004 version.

This is book not for amateurs. If you have no experience whatsoever or knowledge of project management, this will not be an easy reading.

Essential reference fo PMP
This book is a good reference and should be used as a reference book.You need to know the content of this book to pass the PMP.However, don't use thie book at the only source of study.Get a copy of Andy Crowe's "The PMP Exam: How to Pass on Your First Try" and "The Ultimate PMP Study Aid" (from ebay).

By the way, when your join the PMI memnbership, they will send a CDROM verson of the book free. ... Read more

Book Description
While there is significant interest in knowledge management as it applies to legal environments, there are very few books specifically focused on this topic.In Effective Knowledge Management For Law Firms, Matthew Parsons expertly fills this gap by drawing on his work with a leading commercial law firm, Mallesons Stephen Jaques.He examines how law firms can implement a knowledge strategy to support their business strategy, rather than getting beguiled by fads and technology. Parsons first outlines the terrain, including what knowledge management means, the business and economics of law firms, and how lawyers work as knowledge workers.He then introduces a methodology for creating and implementing law firm knowledge strategy, which combines for th