Product Description
Inquiring Organizations: Moving from Knowledge Management to Wisdom assembles into one volume a comprehensive collection of the key current thinking regarding the use of C. West Churchman’s Design of Inquiring Systems as a basis for computer-based inquiring systems design and implementation. Inquiring systems are systems that go beyond knowledge management to actively inquire about their environment. While self-adaptive is an appropriate adjective for inquiring systems, they are critically different from self-adapting systems as they have evolved in the fields of computer science or artificial intelligence. Inquiring systems draw on epistemology to guide knowledge creation and organizational learning. As such, we can for the first time ever, begin to entertain the notion of support for "wise" decision-making. Readers of Inquiring Organizations: Moving from Knowledge Management to Wisdom will gain an appreciation for the role that epistemology can play in the design of the next generation of knowledge management systems: systems that focus on supporting wise decision-making processes. ... Read more

Product Description
Identifying, measuring, and valuing knowledge-based intangible assets: new perspectives highlights the importance of intangible resources in business management, the need for a strategic analysis that enables them to be identified and assessed, and solutions to these challenges. Aimed at executives, practitioners, academics and students, this book demonstrates new models and methods that allow progress to be made on the task of intangibles management, which is the fundamental source of wealth in the knowledge economy. ... Read more

Product Description
This resource provides a thorough, up-to-date understanding of knowledge management (KM) and details the techniques needed to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book is designed to help the reader develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout an organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge. From leveraging intangible knowledge assets, enterprise data warehousing, and data quality, to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show how knowledge management is a key strategic tool. Moreover, the book shows how to formulate an effective knowledge management policy that addresses technological, organizational and process elements. ... Read more

Product Description
The fastest growing sector of the financial services industry requires professionals from the fastest growing industry in history. There are reports of a shortage of private bankers and wealth managers across the globe and consequently a shortage of business-aligned IT professionals that support the business. Private banks and wealth management firms are stocking up on IT staff - and they're less fussy. "Business Knowledge for IT in Private Wealth Management" is packed with information that will ensure that IT professionals become as knowledgeable about the business of private wealth management as their business counterparts. The information contained therein includes: overview of private wealth management including discussions of boutique PWMs and family offices; recent trends in the private management industry; portfolio construction; and, regulatory and tax issues and the systems used in private wealth management firms and family offices.Contributors to this book include Chris Skinner of Balatro, International Private Banking Systems, Odyssey , Thomson, Pyxis Mobile, Taylor Young Investments, Oracle, FinObjects , Pulse Software and more.'"Business Knowledge for IT in Private Wealth Management" is an invaluable handbook for professionals working in private wealth management and crossovers. It is targeted at IT professionals such as: Project Managers; Application Developers; Development Managers; Test Managers; Business Analysts; Data Analysts; Systems Analysts; Test Analysts; Support Analysts; Database Administrators; and, HR staff responsible for IT recruitment. This book is concise ensuring that readers don't get distracted by superfluous information. ... Read more

Product Description

The need for resolution of knowledge inconsistency arises in many practical applications of computer systems. This kind of inconsistency results from the use of various resources of knowledge in realizing practical tasks. These resources often are autonomous and use different mechanisms for processing knowledge about the same real world. This can lead to inconsistency. This book provides a wide snapshot of intelligent technologies for inconsistency resolution.

Features and topics include: Knowledge inconsistency resolving; consensus and conflict theories; inconsistency of knowledge – syntactic and semantic; methods based on inconsistency measures for inconsistency processing; knowledge conflict profiles; conflicts of ontologies; practical aspects of applications of proposed methods.

This book presents state-of-the-art research, filling a void in the literature within the field and offers researchers and graduates an invaluable source of reference on the topic.

Product Description

Enhances the use of enterprise models as an effective communication medium between business and technical personnel.

Details the blue-print of the to-be developed business system.

Product Description
The value of an organization is given not just by its tangible assets but also by the knowledge embodied in its employees and in its internal and external structures. While explicit knowledge can be shared as information and is easy to handle, this tacit knowledge has been neglected by effectiveness-oriented management techniques but is crucial for both the operational efficiency and the core competencies of an organization. This book provides a survey of the use of information technology for knowledge management, and its chapters present specific research on how technologies such as computer-supported cooperative work (CSCW), workflow, and groupware can support the creation and sharing of knowledge in organizations. ... Read more

Customer Reviews (1)

Good but Expensive book
Interesting book...primarily intended for an academic audience....shows a lot of examples and tools... ... Read more

Product Description
A framework for formalizing risk management thinking in today¿s complex business environment

Security Risk Management Body of Knowledge details the security risk management process in a format that can easily be applied by executive managers and security risk management practitioners. Integrating knowledge, competencies, methodologies, and applications, it demonstrates how to document and incorporate best-practice concepts from a range of complementary disciplines.

Developed to align with International Standards for Risk Management such as ISO 31000 it enables professionals to apply security risk management (SRM) principles to specific areas of practice. Guidelines are provided for: Access Management; Business Continuity and Resilience; Command, Control, and Communications; Consequence Management and Business Continuity Management; Counter-Terrorism; Crime Prevention through Environmental Design; Crisis Management; Environmental Security; Events and Mass Gatherings; Executive Protection; Explosives and Bomb Threats; Home-Based Work; Human Rights and Security; Implementing Security Risk Management; Intellectual Property Protection; Intelligence Approach to SRM; Investigations and Root Cause Analysis; Maritime Security and Piracy; Mass Transport Security; Organizational Structure; Pandemics; Personal Protective Practices; Psych-ology of Security; Red Teaming and Scenario Modeling; Resilience and Critical Infrastructure Protection; Asset-, Function-, Project-, and Enterprise-Based Security Risk Assessment; Security Specifications and Postures; Security Training; Supply Chain Security; Transnational Security; and Travel Security.

Security Risk Management Body of Knowledge is supported by a series of training courses, DVD seminars, tools, and templates. This is an indispensable resource for risk and security professional, students, executive management, and line managers with security responsibilities. ... Read more

Customer Reviews (5)

Video Book Review for the most resourceful security manual I have read
Watch Video Here: http://www.amazon.com/review/R2I1OELY3LHGFI Read this book and enjoy the benefits it holds. Unlike the vast majority of technical security manuals, this book is very easy to read and extremely helpful in communicating the key points in order to achieve success and get immediate results.
Great visuals, practical case examples, insightful teachings, natural flow and based on actual experience.

Informative, relevant and essential reading
Simply put, essential reading for the security professional who wants intelligent and relevant information with explanations using up to date and structured methodologies that can be realistically implemented.

Readers don't have to security experts to read this, they just have to want to improve themselves and stay current with modern trends.

Worthy of reading several times over.

Excellent contempory body of knowledge on SRM
I like this body of knowledge of contempory insights on security risk management. This gives me great information, backgrounds and visuals to go with them.

Security Risk Management Body of Knowledge
A body of knowledge in this age is something which seems to expand at a frightening and sometimes unmanageable pace but a foundation needs to be put down somewhere, a place where people can launch off into that ever expanding interest.The Security Risk Management Body of Knowledge or SRMBOK does just this, it is a foundational text and reference library for professionals interested in security and risk management.For those who want to understand and develop their knowledge in security risk management, this is the place to start.The book is very well structured and provides excellent guides at the front to help navigate through the text, contingent on reading purpose.Like many text books SRMBOK is not for the faint hearted, its not the kind of test for a slow read on a sunny afternoon.SRMBOK is the kind of book to which you refer again and again, that sits beside the encyclopedia and other reference books.

SRMBOK is not, as it states, about "guns, gates and guards" or "ciphers, safety and society" but explores the dynamic concept of "providing resilience".The approach of the book is to help the reader map and navigate a way through the evolving and challenging landscape of security and risk.

SRMBOK explains the fundamentals of security and risk in clear language with excellent illustrations and graphics.The explanation of standards (eg. AZ/NZS4360:2004), legislative requirements and governance issues is articulated through plain (non-technical) language and complementary illustrations. A range of helpful tools such as the "swiss cheese", ALARP, Hierarchy of Control and "bow tie" matrix are set out and explained.Business integration, functional design and congruence with project management tools and methods are also explained.The section on auditing is practical as is the section on physical risks, and is followed by a comprehensive discussion of significant aspects of risk management, change management, ICT management, human resource management as they apply to security risk management.The book has a comprehensive lexicon and bibliography.

A Valuable Manual on Security Risk Management
Since 2001 attention has become understandably more focused on matters of security. Billions of dollars and millions of hours have been spent on devising responses to current and future threats. In this environment the discipline of security risk management (SRM) has received much more attention from business and government. However, to my knowledge the "Security Risk Management Body of Knowledge" is the first comprehensive attempt at summarizing the complex and varied elements that make up the discipline of SRM.

This book, which was originally published by the Risk Management Institution of Australasia and which draws on the contributions of almost 100 SRM specialists, provides a holistic overview of SRM, combining a broad survey of the major areas of SRM with a wealth of practical details and advice on how to use SRM tools.

It attempts to put some structure around the idea of "security risk management". For example, it postulates four strategic Knowledge Areas (Exposure, Risk, Resources, Quality) and four operational Competency Areas (Business Integration, Functional Design, Implementation, Assurance) that together contain important knowledge that any security team in any organization needs to have.

The "Security Risk Management Body of Knowledge" uses models (such as the "Swiss Cheese" and the "Bow Tie" models), checklists and templates to help practitioners develop analyses and action plans specifically related to the organizations whose security they are attempting to improve.

This book includes a comprehensive lexicon (50 pages of text and illustrations) of SRM terms and definitions. The book also incorporates a generous quantity of color diagrams which aid greatly in the understanding of complex SRM processes.

The "Security Risk Management Body of Knowledge" also contains a thoughtful discussion on the human factors in SRM and asks questions regarding the underlying root causes of security failures and regarding the roles of culture and organizational psychology in risk management. This approach broadens the whole concept of personnel security away from just employment screening and security vetting towards asking more difficult (but vital) questions such as why would well-intentioned, conscientious people deliberately put themselves at risk by doing "irrational" things such as sharing passwords or chocking a fire door open when they should know better.

In conclusion, this book can be highly recommended not only for security risk management professionals but also for all who work in any area of risk management and security. Its tools, templates and concepts are also helpful for people with responsibilities in fields such as safety, health, business continuity, intelligence, and fraud prevention.

Moreover, this book, with its logical layout, its case studies, its abundance of color diagrams, its lexicon and its bibliography, would be an ideal educational textbook in SRM for use in technical school and college courses and for use in consulting situations. ... Read more

Product Description
What fuels long-term business success? Not operational excellence, technology breakthroughs, or new business models, but management innovation - new ways of mobilizing talent, allocating resources, and formulating strategies. Through history, management innovation has enabled companies to cross new performance thresholds and build enduring advantages. In "The Future of Management", Gary Hamel argues that organizations need management innovation now more than ever. Why? The management paradigm of the last century - centred on control and efficiency - no longer suffices in a world where adaptability and creativity drive business success. To thrive in the future, companies must reinvent management.Hamel explains how to turn your company into a serial management innovator, revealing: the make-or-break challenges that will determine competitive success in an age of relentless, head-snapping change; the toxic effects of traditional management beliefs; the unconventional management practices generating breakthrough results in 'modern management pioneers'; the radical principles that will need to become part of every company's 'management DNA'; and, the steps your company can take now to build your 'management advantage'.Practical and profound, "The Future of Management" features examples from Google, W.L. Gore, Whole Foods, IBM, Samsung, Best Buy, and other blue-ribbon management innovators. ... Read more

Customer Reviews (47)

I'm throwing away all my other Management Books
This has just surpassed 'E-Myth' as my favorite book on business management and has made it impossible to read a 'traditional' management book or article in the same light as before.It was recommended to me by an instructor in a business process re-engineering class and my mind has been spinning with the possibilities since the first chapter.It meshes with my own perspective of the 'right' way to manage people and I am sure that influences my opinion, but it builds an excellent case for the 'maverik' business models of companies like Whole Foods, Google and Gore. If I have to give a criticism, it is full of thought provoking theory, but short on 'how to'. If you think bureaucracy is killing the productivity and creativity of your company, read this book.

All factors point to the fact that "Innovation" is management's future - Hamel is peerless!
Of all the books I've read on building competitive advantage, Gary Hamel's "The Future of Mangement" is the best! Hamel's thoughts deliver the most thorough, authentic, realistic, evidenced-based, significant, and more importantly, "relevant" case for the future of management compared to any other business/mamgement thinker!
Do yourself a favor, buy this book; digest its principles, become a management innovator, become a true leader. The future is now.

A Wake-Up Call
"The Futureof Management" is a wake-up call for those in the bureaucratic class who believe that they can preserve their 19th century management model in a post-Internet world. Gary Hamel rattles this belief by cogently noting that sometime over the next decade every company will be challenged to change in a way for which there is no precedent. That's because we are reaching the limits of management as most ofus have known it. Hamel observes that most of today's managers are "poltergeists" blindly following the rules and conventions of an obsolete technology whose heyday was in the early years of the 20th century. As a consequence, the main constraint and the greatest threat to the continued success of most companies may very well be their own managers.

"The Future of Management" makes a compelling case for the need for a paradigm shift in the ways managers lead organizations in our new century. The most successful companies over the next decade will be those who write the new rules for the new age spawned by the social revolution that is now gathering on the Web. To thrive in this increasingly disruptive world, managers will need to learn how to coordinate the efforts ofthousands of individuals without creating burdensome hierarchies. Because the Web is turning the traditional smoke-stack management model on its head, the underlying technology of management will need to be reinvented.

Reinventing management means coming to terms with the new reality that, in a web-based world, the most effective organizations are collaborative communities. Letting go of hierarchical bureaucracies and embracing collaborative communities will demand a mental revolution and an imaginative leap that will be both uncomfortable and unfamiliar for the typical manager. However, if you are ready to take the leap, this book will help you to image the innovative possibilities for a new architecture of participation and collaboration so that you can become part of the reinvention of the new discipline that is the future of management.

Brilliant!
Innovation is a developing issue nowadays. If you want to follow the best steps to implement successful innovation strategies, you MUST read this book. You will be surprised to find that one of the most important business innovation strategy is located inside you, as responsible of your organization.
Going deep through management innovation, it is a obscure and difficult matter to analyze. Here again, Hamel shows us one of the most hidden frontiers to innovation.
Evidence in management innovation is still a pending subject, but the door which Hamel has opened, will soon develop new ways and reports, which can lead to another way to reach the innovation impact everyone wants to get from the market.

Insights on possible management revolution

Gary Hamel's "Future of Management" suggests that the 20th century management styles have come to an end and a different management paradigm is to be expected in the 21th century. He demonstrates several problems that will need to be solved in the 21th century, uses several case studies and gives ideas on how we might expect management to change. The book is an insightful and thought provoking book which tries to challenge deep management assumptions.

The book consists of four parts. In the first part (two chapters) Hamel demonstrates that management styles in the world have been the same for the last 50 years, there hasn't been major management innovations. He states that the potential benefits of management innovation are much larger than strategic or operational innovation and that therefore... this is important.

The second part covers three case studies of management innovation. The first case study is Whole Foods Market which is strongly team-based and locally management. The second case study is WL Gore which where there are no managers, only leaders elected by followers and the last case study is google with its focus on innovation and small teams.

The third part sets the agenda for creating management innovation. Management innovation contains three ingredients. First, a structured method for challenging current management assumptions and brainstorming alternatives. Second, new principles need to be adopted as the old principles behind management (such as command, control, hierarchy, standardization) do not work anymore in the 21th century. Last, current management alternatives need to be studies (such as the earlier case studies) to learn what they did different, how, and if that can also work in your company.

The last part of the "change chapter" of how can you bring this to your organization. First Hamel introduces two different case studies of small management innovation (which were not very convincing) and tries to extract lessons that you can use in your journey to become a management innovator. The final chapter, Hamel speculates that management 2.0 will be like web 2.0... a social web of relationships. He closes the book with stating that he doesn't know how management will change... but it will change in the next 20 years.

I found the future of management an insightful book. It tries to ask questions and give examples rather than give you the answers to how to manage your company. It is well written, very relevant, concrete and yet also highly conceptual. It is definitively recommended for managers who want to make their companies a better place to work. ... Read more

Product Description
Today, no one is, nor can be, an expert in everything. In every challenge, it is easy to feel that you don't know enough to keep up with the accelerating pace of change inside our organisations, let alone the world outside. Start with the assumption that somebody somewhere has already done what you are trying to do. How can you find out whom, and learn from them? Learning to Fly shows exactly how to put knowledge management theory into practice, sharing the tools used and the experience and insights gained by two leading practitioners.

Completely updated for the second edition, Learning to Fly shares the authors’ experiences from BP and other leading knowledge organisations.and incorporates new material on implementation and best practice, including a CD-ROM with KM tools and exercises.

“Chris Collison and Geoff Parcell show how new ideas and tools are making working and learning inseparable.” Peter Senge. ... Read more

Customer Reviews (16)

Most practical bookl
If you are wanting to implement knowledge management, look for practical advice here. I always recommend this book in project knowledge environments. These authors have a wealth of experience and are very approachable too.

Definitely not a masterpiece
Learning to Fly is fairly useful as a general overview of knowledge management principles, but it is far from great.

First, it doesn't quite live up to the promise made in the blurb: 'Learning to Fly shows exactly how to put theory into practice'. For one thing, there's very little theory in the book, which is not necessarily a bad thing -- just don't expect to gain a deeper understanding of the discipline by reading this book. But even the practical guidelines are a bit shallow and don't always give the reader a very clear idea of how things can be implemented.

Take, for instance, the crucial point of how to get started, presented in chapter 12 ('Embedding it in the organization', the second-to-last chapter). Here's all the authors have to say about the 'starting' stage (pp. 170-171):

"Starting with something simple. Applying one of the tools and techniques in this book to address a simple part of the issue is a good start. Demonstrating a 'quick win' is important to gain the interest and commitment of the team. If they see that these techniques can be applied, without spending too much time on them, to deliver some tangible results, then they are likely to come back for more. We have found it best to introduce some formality after this stage into the planning. What specifically will be done, what are the costs and the benefits and will the team commit some resources to it?"

That's it. They don't suggest, or give an example of, what might constitute a 'simple part of an issue' that could be used for a quick, low-cost demonstration. Since all the useful tools and techniques mentioned in the book have to do with changing the way a whole team, if not the whole organization, works, I would very much like to be given an example of how a 'quick win' can be accomplished. Surely not by suggesting a peer assist that will mobilize a bunch of people for a whole day -- management will never agree to that if they can't see the value of KM to start with.

Second, the book is written in an informal style that is probably supposed to give it a down-to-earth, let's-get-our-hands-dirty feel. But it's actually just not very well written and even more poorly edited (as evidenced by numerous ungrammatical bits like 'at the time when it most useful' and 'who are the people are involved') which, together with the shoddy typography, reveal overall carelessness and subpar organization.

Last, there's a lot of white space surrounding each paragraph, so the 220 pages could probably easily fit into 120 or so well laid-out pages.

The bottom line: U$25 is a steep price to pay for just okay contents packaged in a poorly designed paperback.

The Best Yet
Very down-to-earth, applicable guidelines for building a learning environment within an organization. Focuses on tools and techniques and difficult issues of embedding habits of sharing/learning.
I've read a lot of knowledge management books and this is the one our organization is using as a "starting point" for our efforts.

Don't hesitate...
...trust me and the other reviewers. you will have to wait for a long time to come across another book equally informative, full of sound practical advice, and entertaining. proceed to check-out now.

Insightful!
The knowledge management craze may be passing right before our eyes, but Chris Collison and Geoff Parcell do a good job explaining what's behind all the hype. Although a bit dry in tone, the authors manage to capture the critical elements of KM and explain the whys and hows as they relate to individual businesses. Despite a somewhat sterile presentation, we from getAbstract recommend this book as a thorough introduction to knowledge management theory and practice. ... Read more

Product Description
Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience

Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management."

• Provides lessons learned and case studies from real experience
• Discusses key knowledge flow components, success factors and traps, and where to start

Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets. ... Read more

Customer Reviews (3)

Mr. Leistner hits the knowledge-management-nail on the head!
In his new book "Mastering Organizational Knowledge Flow," Frank Leistner provides a fresh, comprehensive, and straight-forward approach for understanding, and correcting, the major challenges with knowledge management. He reminds us that information without context or meaning, is not 'knowledge'.Although he is the current Chief Knowledge Officer with the SAS Institute, the book is not full of SAS examples.In fact, it reads as a 'how-to', and a 'what-not-to-do', guide for any organization.As the author points out, the human factor, and more specifically trust, is the essential cornerstone for turning information management into knowledge flow.Well written and accessible for any background, this book should be required reading for anyone in the IT or KM field.

Essential for Social Business
My interest in this came about when I first met Frank at the SAS Global Forum in April 2010. I purchased the book shortly after, and read it on the plane flight back to India. As I was reading it, two things struck me: First, Frank has a very clear way of explaining how knowledge flows through an organization. He cites the development of an internal application (ToolPool) used at SAS to illustrate the key points. Second, the flow of knowledge that Frank refers to within an organization is equally applicable outside the organization, and in particular in understanding how to envision and implement social applications that connect customers and businesses, an very timely concept. This makes Frank's book required reading for team leaders and product managers considering the implementation of collaborative social applications in business. I highly recommend this book.

Mastering Organizational Knowledge Flow
Knowledge Management was a technology concept that once understood held great potential for any organization that which to capture and retain its experienced based information that frequently was only documented in the minds of those who worked for the organization.However, explaining to non-IT senior executives the benefits of knowledge management, and defining a way to capture that knowledge let alone manage it has always been a daunting challenge.

The emphasis on knowledge flow rather than management is the distinguishing factor that characterizes this book. It is aquick read, informative and thought provoking.As in all such text books on these subjects there are valleys, where you wonder if the only reason for the chapter text was to ensure the publisher got what they wanted.But these valleys of interesting yet unvaluable content are few and far between.

A good effort to provide context on a practical way to find, leverage and retain organizational knowledge. ... Read more

Product Description
This book presents the latest management ideas in knowledge creation and management in readable and non-technical chapters. Leading experts have contributed chapters in their fields of expertise.Each distils his or her subject in a chapter that is accessible to managers who want to learn what can be applied to their organizations without the distracting details of research methodology.Each chapter, however, is based on careful research.The book is organized so that readers can easily find chapters of most interest and value to them.The emphasis is on the practical applications of knowledge to a wide variety of organizations and functional areas. ... Read more

Customer Reviews (1)

I am rewarded when reading this book...
As I am working in the emerging market where experienced talents are few, adapting what works in matured markets and transferring the knowledge to the locals becomes critical. This book has provoked deep thoughts in this endeavor and helped to organize these thoughts effectively. ... Read more

Product Description
Is public administration an art or a science? This question of whether the field is driven by values or facts will never be definitively answered due to a lack of consensus among scholars. The resulting divide has produced many heated debates; however, in this pioneering volume, Norma Riccucci embraces the diversity of research methods rather than suggesting that there is one best way to conduct research in public administration. "Public Administration" examines the intellectual origins and identity of the discipline of public administration, its diverse research traditions, and how public administration research is conducted today. The book's intended purpose is to engage reasonable-minded public administration scholars and professionals in a dialogue on the importance of heterogeneity in epistemic traditions, and to deepen the field's understanding and acceptance of its epistemological scope. This important book will provide a necessary overview of the discipline for graduate students and scholars. ... Read more

Product Description
Integrative Document and Content Management: Strategies for Exploiting Enterprise Knowledge blends theory and practice to provide practical knowledge and guidelines to enterprises wishing to understand the importance of managing documents to their operations along with presentation of document content to facilitate business planning and operations support. This book gives extensive pointers to those who propose to embark upon the implementation of integrated document management systems. ... Read more

Customer Reviews (1)

Integrative Document & Content Management book review
Covers all the relevant aspects of DMS and more.Very comprehensive. ... Read more

Product Description
'Learning through Knowledge Management' provides an insightful overview of the main issues integrating learning and Knowledge Management.It offers a rich resource of case examples that highlight Knowledge Management in practice.



The text explores and defines learning and Knowledge Management concepts, and deals with the elements that play an important part in determining implementation success in the organization. The chapters present a managerially oriented discussion of the following key areas:

* The role of processes in managing knowledge
* The behavioural side of Knowledge Management
* Leadership reflexes for knowledge management success
* The key features of Information Technology required for Knowledge Management
* The future of Knowledge Management as part of organization management.

There are many case studies which include:
British Airways
BP Amoco
Ford
Hewlett Packard
Xerox
Swedish Police
IBM

The case studies encompass a diverse and broad range of sectors, maturity of practice, problems and approaches to Knowledge Management.


Unique in explicitly drawing together the related thinking in the popular areas of Knowledge Management and Organizational Learning, and using this as the focal point
Includes original case studies to back up theory
Gives a single author overview of what can be a specialist field, making it a good introduction to the behavioural side of the subject ... Read more

Product Description
In 'Key Issues in the New Knowledge Management,' Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management.


The issues the book addresses are central in the field today:
* The Knowledge Wars, or the issue of "how you define knowledge determines how you manage it"
* The nature of knowledge processing
* Information management or knowledge management?
* Three views on the evolution of knowledge management
* The role of knowledge claim evaluation in knowledge processing, or the difference between opinion, judgements, information, data, and real knowledge in knowledge management systems
* Is culture a barrier in knowledge management?
* The Open Enterprise and accelerated sustainable innovation
* Portals
* How should one evaluate KM software?
* Intellectual Capital
* Measuring the impact of KM initiatives on the organization and the bottom line
* KM and terrorism

* The first book to address head-on the central issues in Knowledge Management
* Moves the discussion of knowledge management into the hot area of innovation
* Charts the next generation of knowledge management thinking by the President of KMCI: the leading KM organization ... Read more

Customer Reviews (1)

KM's Key Issues
Key Issues in The New Knowledge Management, by Joe Firestone and Mark W. McElroy, is the book that goes on - in some respects - where The New Knowledge Management (Mark McElroy, 2002) stopped. The book discusses the New Knowledge Management model, discusses theoretical underpinnings, and provides food for conversation and discussion regarding topics such as metrics of knowledge management, the organization's social capital and knowledge management standards.

Key Issues is one of the few works in the field of knowledge management that presents its model in a transparant way, open and ready to accept criticism. It is also a brave book, since it provides a an explicit knowledge theory, and normative stance to KM. More than enough edges to rub yourself against. However, the book does not seem to draw the ultimate consequence from the model, that positions KM as a source of corporate social innovation. The positioning is there, the argumentation strong, but there is no sign of practical elaboration of this aspect. Instead, this is left up to 'accountants', and it seems as if the authors define this aspect out of scope and remove it from their own working agenda. That is a missed opportunity, in view of the strong appeals made in TNKM, their earlier book. And it is contradicting the importance given to the issue in the model.

The book counts 350 pages and eleven chapters. The first five chapters deal with a thorough reflection on knowledge theory, and its implications for a knowledge management theory. Chapters six to ten deal with The New Knowledge Management Model. And chapter 11 is called "Conclusions", although it is 45 pages long and an interesting read on its own.

The authors carefully lay out the basic concepts of their model, taking a pragmatic and fallabilist perspective on knowledge. This means that knowledge development - a form of model construction - is led by pragmatic criteria. Knowledge is like a 'lense' used to define problems, develop acceptable solutions, and guide knowledge development. By making their model transparant, they provide openings to systematic scrutiny and discussion of their model. Even if the authors do not explicitly refer to it, I interpret the rationale of KM methodological approach to be an example of systematic, pragmatic model building. TNKM The KM model itself is laid-out in its various components as already available in my review of The New Knowledge Management, so that it is not necessary to discuss the model itself again.

In view of the model-character of knowledge, the heart of the matter of organizational KM is: what are the models governing decision-making and organizational behaviour, what is the quality of those models, and how can we improve those models in case we see that things go wrong in practice? The questions above make KM vulnerable to being misused, and to KM practices being ineffective or even destructive. This will be the case if KM practices are being used in a situation where basic assumptions or directives cannot be questioned (for reasons of misuse of hierarchy, power, ideology, desinterest etc.). The answer to this source of vulnerability is the normative concept of the Open Enterprise, which says that any assumption or priority should be open for discussion and scrutiny. Clearly, whether such a state will be present or not in an organization depends on the organizational culture and attitudes and ethics of actors. The degree in which such capacity is 'working', can be understood as the organization's social innovation capital. The normative element needed to pave KM's way to be a source of social innovation capital shows that KM as a pure instrumental management instrument can never be a solid source of innovation and renewal. And that is why the development of KM itself needs to expand into the direction of intangibles, social capital, and social development. In this respect, Firestone and McElroy do not challenge their audience as strongly as TNKM. TNKM demands attention for social innovation issues. But in Key Issues, the appeal seems to have dissolved into two streams. First, the element of learning and change still is present in the knowledge management life cycle, a core element of the books KM approach. But there, the innovation character isn't very strong, and 'just' part of a normal management process cycle. I doubt whether this will bring across the message as strongly as TNKM did. Second, the authors call upon the accountancy profession to improve on intellectual capital accounting and intangible reporting.

To conclude, Firestone and McElroy point to some really crucial aspects of KM, and provide a comprehensive knowledge management model. However, they seem to leave it up to non-qualified others to put their ideas into practice. Since social innovation and intangibles are such an important element of TNKM, I wonder why the authors seem to define the issue out of scope in their working agendas. ... Read more

Product Description

The landmark project management reference, now in a new edition

Now in a Tenth Edition, this industry-leading project management "bible" aligns its streamlined approach to the latest release of the Project Management Institute's Project Management Body of Knowledge (PMI's PMBOK® Guide), the new mandatory source of training for the Project Management Professional (PMP®) Certificat-ion Exam. This outstanding edition gives students and professionals a profound understanding of project management with insights from one of the best-known and respected authorities on the subject.

From the intricate framework of organizational behavior and structure that can determine project success to the planning, scheduling, and controlling processes vital to effective project management, the new edition thoroughly covers every key component of the subject. This Tenth Edition features:

• New sections on scope changes, exiting a project, collective belief, and managing virtual teams

• More than twenty-five case studies, including a new case on the Iridium Project covering all aspects of project management

• 400 discussion questions

• More than 125 multiple-choice questions

Customer Reviews (11)

Typical Textbook
This book is considered a standard for all colleges teaching Project Management. I personally think there are better books out there.

Excellent seervice
Good delivery time and the book was found to be in good order. Excellent service.

Book Condition & shippment Time
The book is in a very good condition almost new and the delivery time is exactly on time.

Good both with extensive coverage but not for passing the PMP exam
This book should be read as an overview to the project management body of knowledge and also as an overview of project management. For passing the PMP exam, this is not a suitable book. A good book for all project management professionals in general.

PROJECT MANAGEMENT
This book is excellent and is a definitive resource for anyone planning to be in the Project Management field of work. ... Read more