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High Quality Content by WIKIPEDIA articles! High Quality Content by WIKIPEDIA articles!Mike A. Myers Stadium is the home of The University of Texas Longhorn track and field and soccer teams and also home to the USATF Elite Running Circuit Austin Track Club. The 20,000 seat stadium hosts the historic Texas Relays annually in April, as well as the University Interscholastic League track and field state championship in May. In 1996, plans were made to construct the stadium in response to the need to expand Darrell K. Royal-Texas Memorial Stadium and convert it to a football-specific facility, the desire to move track and field events to a venue that was more fan and athlete friendly, and the need to construct an appropriate on-campus facility to house the varsity soccer program begun in 1994. Construction began in 1997, and the stadium was opened in March 1999, just in time to host the Texas Relays. ... Read more

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Elizabeth Jane Hurley (born 10 June 1965) is an English model and actress who became known as a girlfriend of Hugh Grant in the 1990s. Born inBasingstoke, Hurley was a struggling actress in 1987, when she met Grant while working on a Spanish production called Remando Al Viento. In 1994, Grant became the focus of worldwide media attention due to the global box office success of his film Four Weddings and a Funeral. Hurley accompanied him to the film's London premiere and was noted for wearing a plunging black Versace dress held together with gold safety pins. According to The Guardian, Hurley was "then known as 'Hugh Grant's girlfriend,' now known as 'Hugh Grant's former girlfriend,'" due to their high-profile romantic relationship that ended in 2000. The highlight of Hurley's professional life has been her association with the cosmetics company Estée Lauder. The company gave Hurley her first modeling job at the age of 29 and has used her as a model for its products, especially perfumes such as Sensuous, Intuition, and Pleasures, since 1995. ... Read more

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Chapters: Jim Carrey, Mike Myers, Omar Khadr, Paul Tracy, Fefe Dobson, Paul Bernardo, Steven Page, Dwayne de Rosario, Ben Johnson, Ron Tugnutt, Deborah Cox, John Mckay, Paul Peschisolido, Rick Tocchet, Jonathan de Guzmán, Larry Murphy, Mike Ricci, Ed Robertson, David Onley, Julian de Guzman, Jeff Cowan, Elvis Thomas, Russell Williams, Brad Tapper, Chris Stewart, Vicky Sunohara, Kardinal Offishall, Vanessa James, More or Les, Steven Stamkos, Dan-E-O, Tim Young, Clifton Dawson, Adrian Serioux, George Kottaras, Maestro, Norm Hacking, Wayne Primeau, Doug Dadswell, Wayne Simmonds, Tom Kouzmanis, Boi-1da, Deryck Whibley, Jayde Nicole, Kathy Greenwood, Mike Johnson, Jim Creeggan, Steve Konroyd, Bill Hastings, Frank Faubert, Bryan Marchment, Saukrates, Michael Wincott, Jason Bent, Laura Schuler, John Jonke, Lorenzo Berardinetti, Priscilla Lopes-Schliep, Choclair, Bill White, Christopher Richards, Dominic Oppong, Stephanie Beard, Andy Creeggan, Brad Aitken, Christi Belcourt, List of People From Scarborough, Ontario, Michael Thompson, Maureen Prinsloo, Margaret Gibson, Doug Acomb, Damien Pottinger, Iain Fraser, Asher Hill, Ed Fulton, Brad Parker, Andy Donato, Steve Byers, Gavin Morgan, Winston Marshall, Josie Carroll, Rowan Barrett, Jeff Wincott, Greg Preece, Steve Weeks, Shelley-Ann Brown, Stefan Zlatanov, Mark Taylor, Lisa Flood, Alexander Muir, Zakariae Mahrady, Greg Bonser, Lynne Kushnirenko, Terry Virtue, Joel Brough, Monika Schnarre, Steve Guolla, Alan Park, Hannah Sung, Pete Lesperance, Alexander Mccowan, Mike Marson, Maddison Bird, Greg Koehler, Adrian Baird, Asif Dar, Mary-Anne Arsenault, Jason Nugent, Holly Lewis, John Richardson, Veronica Brenner, Ken Sabourin, Mark Botell, Dan Lee, Ludwig Heimrath, Nicole Colaco, Andrew Adams, Matt Watts, Barry Dempster, Chris Kotsopoulos, Julian Austin, Holly Horton, Cregan Joseph, Azelia Liu, Natasha Ramsahai, Holly Lincoln, Brian Mckechnie, Sharon Ferris, Mike Richard, Michael Mclachla...More: http://booksllc.net/?id=1657234 ... Read more

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Aus Wikipedia. Nicht dargestellt. Auszug: Norman Eric Kirk (6 January 1923 - 31 August 1974) was the 29th Prime Minister of New Zealand from 1972 until his sudden death in 1974. He led the Parliamentary wing of the New Zealand Labour Party from 1965 to 1974. He was the fourth Labour Prime Minister of New Zealand, but the first to be born in New Zealand. Kirk had a reputation as the most formidable debater of his time. Born in Waimate, in a town in South Canterbury, New Zealand, Norman Kirk came from a strong working-class background, and his household could not afford things such as daily newspapers or a radio. Kirk did not perform well at school, and left shortly before he turned thirteen. Despite this, however, he enjoyed reading, and often visited libraries. In particular, he enjoyed the study of history and geography. After leaving school, Kirk worked in a number of jobs, initially as an assistant roof-painter and later as a railway engineer. His health, however, deteriorated, and when the New Zealand Army called him up for military service in 1941 it found him medically unfit. After recovering somewhat, he returned to work, holding a number of different jobs. In 1943, Norman Kirk married Lucy Ruth Miller, known as Ruth; they would eventually have three sons and two daughters. In 1975 Ruth Kirk was named Dame Commander of the Order of the British Empire (DBE) and can be styled as Dame Ruth Kirk Also in 1943, Kirk joined the Labour Party's branch in Kaiapoi, where he and his wife had decided to build a house. Kirk built the house himself entirely, right down to the casting of the bricks. It still stands in Kaiapoi. In 1951, Kirk became Chairman of the party's Hurunui electorate committee. In 1953, Kirk led Labour to a surprising victory in elections for Kaiapoi's local council, and he became the youngest mayor in the country. As mayor, Kirk showed great creativity and implemented many changes. He surprised officials by stu...http://booksllc.net/?l=de ... Read more

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Les achats comprennent une adhésion à l'essai gratuite au club de livres de l'éditeur, dans lequel vous pouvez choisir parmi plus d'un million d'ouvrages, sans frais. Le livre consiste d'articles Wikipedia sur : Keanu Reeves, Mike Myers, David Miller, Alexander Godfrey. Non illustré. Mises à jour gratuites en ligne. Extrait : Keanu Charles Reeves né le 2 septembre 1964 à Beyrouth au Liban est un acteur américano-canadien-britannique. Il accède à la célébrité pour son rôle dans Point Break, à la reconnaissance avec Speed et devient une vedette mondiale pour son rôle de Néo dans Matrix. Il fut bassiste dans le groupe grunge Dogstar de 1991 à 2002, et plus récemment dans le groupe Becky. Dans l'émission Entertainment Tonight en 2006, il a été inclus dans le « Top 10 des stars préférées des Américains ». Le 31 janvier 2005, Keanu Reeves a reçu une étoile sur le Walk of Fame à Hollywood. Keanu Reeves est né à Beyrouth, au Liban, le 2 septembre 1964, de Patricia Bond (née Taylor), et de Samuel Nowlin Reeves, Jr., un géologue. La mère de Keanu est anglaise, et son père est américain d'origines hawaïenne et chinoise. Sa mère travaillait à Beyrouth quand elle rencontra son père. Son père travaillait comme ouvrier non qualifié et passait son diplôme quand il fut incarcéré à Hawaï à l'aéroport international de Hilo pour trafic d'héroïne (le père de Keanu a confirmé ceci dans une interview de 2001). Il a abandonné son épouse et sa famille quand Keanu avait 3 ans, et celui-ci n'a actuellement aucun contact avec lui. Keanu est nommé d'après le nom de son oncle, Henry Keanu Reeves. Keanu est un mot hawaïen qui signifie "brise fraîche au-dessus des montagnes" qui se prononce phonétiquement ki-a-nou et non ki-niou. Quand Keanu est arrivé à Hollywood, son agent a pensé que son prénom était trop exotique, ainsi pendant les débuts de sa carrière il a parfois été crédité comme K.C. Reeves. Keanu Reeves a une sœur biologique appelée Kim (née en 1966...http://booksllc.net/?l=fr ... Read more

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Chapters: Mike Myers, Vinnie Jones, Brandon Routh, Alexi Lalas, Eric Wynalda, Jason Statham, Steve Jones, Anthony Lapaglia, Richard Gough, Donal Logue, Ralf Little, Jimmy Jean-Louis, Frank Leboeuf, Willie Sims, Paul Bravo, Leonard Griffin, Matt Taylor, Julian Valentin, Tristan Bowen, Mike Munoz, Paul Cook, Cameron Dunn, Kyle Patterson, Israel Sesay, Brian Dunseth, Alex Bengard, Derk Droze, Federico Bianchi, Estuardo Sanchez, Jose Miranda, Rene Corona. Source: Wikipedia. Pages: 153. Not illustrated. Free updates online. Purchase includes a free trial membership in the publisher's book club where you can select from more than a million books without charge. Excerpt: Vincent Peter "Vinnie" Jones (born 5 January 1965) is a British footballer-turned-film actor. Jones represented and captained the Welsh national football team having qualified via a Welsh grandparent. He also previously played for Chelsea and Leeds United. As a member of the "Crazy Gang", Jones won the 1988 FA Cup Final with Wimbledon. He has capitalised on his tough man image as a footballer and is known as an actor for his aggressive style and intimidating demeanour, often being typecast into roles as coaches, hooligans and violent criminals. Vinnie Jones was born in Watford to a Peter Jones (a gamekeeper) and Glenda Harris Jones. He started his football career in 1984 at Alliance Premier League side Wealdstone, during which time he combined playing football with being a hod carrier. He played one season with second-level Swedish club IFK Holmsund in 1986 and helped them win the league. Later that year he moved to Wimbledon for £10,000. He was part of the 'Crazy Gang' team that won the 1988 FA Cup Final against Liverpool, arguably the club's greatest achievement. He subsequently played for Leeds United, where he was part of a young side under the management of Howard Wilkinson. During his time there, he won promotion to the old Division one from the second divisi...More: http://booksllc.net/?id=413257 ... Read more

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Chapters: Dan Castellaneta, John Belushi, Dan Aykroyd, Gilda Radner, Mike Myers, John Candy, Mike Nichols, Bill Murray, Tina Fey, Dave Thompson, Brian Doyle-Murray, Chris Farley, Alan Arkin, Bonnie Hunt, Stephen Colbert, Joan Rivers, Martin Short, Steve Carell, Peter Boyle, David Koechner, Phil Lamarr, Amy Poehler, Edward Asner, Harold Ramis, Barbara Harris, Valerie Harper, Colin Mochrie, Dave Thomas, List of Alumni of the Second City, Fred Willard, James Belushi, Eugene Levy, Andy Richter, Shelley Long, Bob Odenkirk, Jason Sudeikis, Brian Stack, Linda Lavin, Rick Moranis, Amy Sedaris, Del Close, Catherine O'hara, Anne Meara, Jerry Stiller, Jayne Eastwood, David Steinberg, George Wendt, Elaine May, Rachel Dratch, Viola Spolin, Tony Rosato, Andrea Martin, Victor Wong, Keegan-Michael Key, Nia Vardalos, Joe Flaherty, Scott Adsit, Patrick Whitley, Dana Andersen, Jon Glaser, Robert Klein, Jeffrey Weissman, Tim Meadows, Horatio Sanz, Avery Schreiber, Kathy Greenwood, Severn Darden, Ivan Reitman, Paul Mazursky, Richard Kind, David Rasche, Adam Mckay, Ike Barinholtz, Brian Mccann, Ian Gomez, Shelley Berman, Jerry Minor, Colin Ferguson, Jack Mcbrayer, Joel Murray, Tim Kazurinsky, Jack Burns, Valri Bromfield, Jeff Richmond, Jackie Hoffman, Philip Baker Hall, Julianne Buescher, Frances Callier, Mary Gross, Melinda Dillon, Paul Sand, Frangela, Rebecca Northan, Martin de Maat, Tim O'malley, T. J. Jagodowski, Robin Duke, Mick Napier, Stephnie Weir, Sheldon Patinkin, Betty Thomas, Derek Mcgrath, Peter Aykroyd, Nyima Funk, Jim Zulevic, John Lutz, Nancy Carell, Frank Caeti, Angela V. Shelton, Larry Joe Campbell, the Players Workshop, Ron Leibman, Bernard Sahlins, Paul Dinello, Henry Jaglom, Elvira Kurt, Dan Bakkedahl, Michael G. Hagerty, Albert Howell, David Pasquesi, Judy Graubart, Tom Virtue, Richard Libertini, Debra Mcgrath, Pat Kelly, Susan Messing, Aurora Browne, Meagen Fay, Liz Cackowski, Jack Hourigan, Rosemary Radcliffe, Monteith and...More: http://booksllc.net/?id=335195 ... Read more

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Les achats comprennent une adhésion à l'essai gratuite au club de livres de l'éditeur, dans lequel vous pouvez choisir parmi plus d'un million d'ouvrages, sans frais. Le livre consiste d'articles Wikipedia sur : Dan Aykroyd, Jim Carrey, Phylactère Cola, Mike Myers, Stephen Leacock, Wayne et Shuster, Lynn Coady, Roger Moquin, Crazyclockwork, Micheline Marchildon, Les 4-Alogues, L'ensemble Vide, Jean-Christian Thibodeau. Non illustré. Mises à jour gratuites en ligne. Extrait : James Eugene Redmond Carrey (né le 17 janvier 1962 à Newmarket en Ontario au Canada) est un acteur et humoriste canadien. Il est célèbre pour avoir joué les rôles titres des comédies Ace Ventura, détective pour chiens et chats, The Mask, et Dumb and Dumber. Jim Carrey a aussi joué dans des films plus dramatiques comme The Truman Show, Man on the Moon, ou encore Eternal Sunshine of the Spotless Mind. Il s'est également essayé à des films plus "noirs", comme le thriller Le Nombre 23. Durant sa carrière Jim Carrey a obtenu et fut nommé pour plusieurs récompenses. Il fut notamment nommé au British Academy Film Awards pour l'award de la Meilleur Performance d'acteur pour le film Eternal Sunshine of the Spotless Mind, et il gagna deux Golden Globe Award pour ses interprétations dans The Truman Show et Man on the Moon. Il dispose aussi d'une étoile sur l'Allée des célébrités canadiennes à Toronto. L'Ontario, la province d'origine de Jim Carrey.Jim Carrey est né le 17 janvier 1962 à Newmarket en Ontario au Canada. Fils cadet de Percy Carrey, musicien de jazz et de Kathleen Carrey ménagère, il a deux grandes sœurs, Rita et Patricia, et un frère aîné, John . Élevé dans une famille catholique et en partie d'origine franco-canadienne (à l'origine le nom était Carré, sa famille est originaire de Saint-Malo ), Carrey se décrit lui-même comme un enfant sage appréciant dessiner. À l'âge de 7 ans il découvre un amour pour le comique et c'est tout naturellement qu'il s'entra...http://booksllc.net/?l=fr ... Read more

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CD-Rom features include- Learning edition of HelpSTAR software- Audio recordings of sample Help Desk calls ... Read more

Customer Reviews (6)

Not Worth the look.
Simply put, I am very disappointed in the content of this book. DON'T Waste Your Money or Time.

Missed it by a mile.
I am now graduating from school and looking back at this class, this book, I do not agree with it at all. Hopefully your instructor will not use this book.

Nice Book, cool content :)
This book is ok if you need a view at a glance. I found this book in http://www.helpdesksite.us and I am happy with the purchase.

If you run a helpdesk then you need this for your employees.
One of the hardest things to learn in the IT industry is how to deal with customers. Learning good skills is often an ongoing process. Learning how to communicate ideas and concepts can often be very difficult.

Having run 2 help desks I know that good agents are hard to find. Susan Sanderson has put together one of the few book on help desk that take it from the beginning and give you information that will help in everyday life. I have already found several things in here that I can use in the classes I teach as well as the customers I visit.

There are 10 chapters and each one builds on each other. You have practice labs and even review questions. This book can be used as a self paced course or in the formal classroom setting.

One of the things I liked best was the cd that is included; this cd has Help Desk Software included for practice. The big plus of the cd is the sample recording of actual calls so that you can hear what the customers is saying and learn several techniques for communicating and listening.

Overall this book is very helpful and seems to have just about everything included.

Good Content and Relevant Information
I'm in the process of setting up a 10 person help desk. I found this book thorough and comperehensive in introducing me to many of the concepts required to plan, set up, and run a help desk. The enclosed software (HelpSTAR) and exercises as well as help desk simulation are well thought out.

The book is positioned as a college-level text, but I found it practical for my own self learning. ... Read more

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PolarfleeceTM Pizzazz is filled with product information, sewing techniques and great patterns for those who have never used Polarfleece. Ideas include adult pullovers, a vest, baby items, over 14 hat and 7 mitten patterns, doggie toys and more. 96 pages with 2 large pull-out pattern sheets. ... Read more

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This is a digital press kit used by movie critics and entertainment writers. THIS IS NOT A DVD OF THE FILM, but it is a nice supplement to fans of the film or the stars! It has a booklet inside with a film synopsis, full credits and stories about the production. The disc has photos, behind the scenes movie stills and other stuff about the movie. Not available to the general public!The voices of Mike Myers, Eddie Murphy, Cameron Diaz, Antonio Banderas, Rupert Everett, Justin Timberlake, Julie Andrews and there are photos of them behind-the-scenes, as well as Cheri Oteri, Amy Poehler, Maya Rudolph, John Cleese, Amy Sedaris, Ian McShane, John Krasinski and more. ... Read more