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This book starts with basic principles and explains almost every aspect of Windows NT in practical, concise text. Readers learn how to work with Windows and accessories, the ins and outs of Control panel, OLE, and workgroups. Also, readers gain a better understanding of User Manager and Event Viewer. ... Read more

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University of Pennsylvania, Philadelphia.Overview of clinical advances in peripheral neuropathies in the past ten years, for neurologists. New topics include neuropathies associated with AIDS, Borreliosis, and previously unknown neurotoxins. ... Read more

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This step-by-step introduction gets the user new to Windows 3.0/3.1 up and running straightaway and explains, using examples how to become proficient in all aspects of Windows 3.0/3.1. ... Read more

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This text explains and introduces all the information a user will need on this, the most powerful version of Lotus 1-2-3 - the Windows version. Quick straightforward information provided on all the major aspects of Lotus 1-2-3 for Windows, the book has been designed in the familiar step-by-step format to enable the reader to be up and running quickly with the product. ... Read more

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Materials for Architects and Builders provides an introduction to a wide range of building materials. It explains in detail the manufacture, key physical properties, specification and uses of the standard building products, everything a student would need to know. The book also describes many recent technological innovations and rediscovered materials, reflecting an increased concern for environmental issues within the Industry.

This new edition has been completely updated to reflect the amended Building Regulations, the latest British and European Standards as well as incorporating current advice and information from the Building Research Establishment.

Dr Arthur Lyons is a teacher fellow and principal lecturer in building materials at the Leicester School of Architecture within the Faculty of Art and Design at De Montfort University, UK. He has taught the subject of building materials for thirty five years to a wide range of students within the built environment disciplines.

* The text covers the widest range of materials from standard products to ecofriendly materials and components
* Up-to-date with respect to the latest Building Regulations and European & British Standards.
* Well illustrated with many colour images showing typical use of the materials in high quality construction. ... Read more

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Focuses upon the basic statistical problems criminal justice practitioners are likely to encounter. The book presents statistics as a set of tools or procedures for addressing specific data analysis problems rather than formal, somewhat abstract subject. This text is designed for criminal justice students, many of whom will be required to produce statistical reports at the administrative or supervisory level. Criminal Justice Statistics: A Practical Approach provides a clear and simple understanding of what is often perceived as a very difficult topic.



Provides a clear and simple approach to understanding statistics.
Geared towards the unique statistical needs of criminal justice students.
Introduces the reader to the use of SPSS, the computer program used by virtually all the social science. ... Read more

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A necessary purchase for level 1 and 2 undergraduates studying building/ construction materials modules, Materials for Architects and Builders provides an introduction to the broad range of materials used within the construction industry and contains information pertaining to their manufacture, key physical properties, specification and uses.

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The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern.

Top management have begun to insist that much more attention be paid to the economic aspects of information systems. This had led to a great demand for a comprehensive IT metric. However, little attempt has yet been made to produce a complete approach to understanding the economics of how information is used to boost the efficiency or effectiveness of companies.


This second and fully updated edition of The Effective Measurement and Management of IT Costs and Benefits provides a basic framework for an understanding of the economic issues of information as well as some suggestions as to how a company's IT efforts may be appraised.

The authors discuss a number of different evaluation concepts as well as reviewing several approaches to cost and benefit measurement.An IT Assessment Metric (ITAM) is proposed which allows firms to measure their progress towards obtaining maximum value from their information technology efforts.


- A professional level book for the computer Weekly Professional Series- Provides a basic framework for an understanding of the economic issues of information as well as some suggestions as to how a company's IT efforts may be appraised. ... Read more

Customer Reviews (4)

Good, understandable and practice guide
There are not many books on evaluating of IT costs and benefits. Especially when you like a certain amount of quantification and practice advice. The text proposes various methods how to evaluate IT investment (not only on money basis). On first look it looks as valuable material however I will can confirm this opinion after possible (I hope) application.

IT Book Review
I thought this book was very well written and easy to understand, it went well with the college class.

This book is really helping me
I got this book amongst other related ones, for a management learning project I participate in. My background in formal evaluation of IT projects is essentially zero.

This book is to date the best I got on the subject, it's clear, well organized and conveys actually insight in the matter.

I rate a book useful when it makes me better understand the matter, and provokes thoughts I wouldn't have made without it. Other books I got on the subject are either just storytelling, or overpractical "bullet-proof methods" to something.

I'm glad I bought this book.

The only approach I trust
For years I have been searching for the "right" method with which to measure IT costs and benefits. In my quest I have come close with a few well-written white papers that fell short because they didn't go deep enough.This book ends my quest - finally, I have found the "right" method.

The authors start with a chapter on the elusive nature of IT benefits, and the difficulties of measuring and managing them.This chapter lays the groundwork for the rest of the book.One nugget of valuable information given here is the recommendation that IT be run based on P&L (profit and loss).Because IT is traditionally operated as a cost center instead of a profit center I first thought that this was overly radical.However, as I dug deeper I understood the true intent:to tie together investment, value and economics, and measure IT investments based on their derived value to the business.This is where profit comes in. It initially looked like thinly disguised cost/benefit, but the expansion of this concept as the book unfolds makes it look like a true P&L approach.

Chapter two focuses on reasons to evaluate IT investments, and gives a number of approaches to perform evaluations.It covers the strengths and weaknesses of each approach and also discusses some of the pitfalls of benefit evaluation.This material segues into chapter three, which covers the investment decision process. The authors did a good job of explaining this from an IT perspective, and ties it closely to meeting business requirements.

The next chapter discusses the issues associated with, and the techniques used, to perform the IT evaluation.This is where the book gets interesting and a coherent method for measuring IT costs takes shape.What I liked most about this chapter is the list of possible techniques you can employ and how the authors classified techniques based on relative strengths such as objective vs. subjective, etc. This allows you to select the best approach based on the degree of precision you are willing to accept and your goals.

Chapter five, identification of IT costs, is about what we all struggle with: identifying total costs of ownership, finding the "buckets" into with to place the costs, and the cost drivers themselves.The costs are divided into direct and indirect cost portfolios, andthe cost breakdowns for each portfolio are comprehensive.This material is valuable and will lend itself nicely to a number of approaches, among them activity-based cost management.Chapter six, IT Cost Control, shows you how to manage the costs that you identify and is a good primer on IT budget management for those who find themselves in a new management position.

IT Business Case Accounting, the topic in chapter seven, presents a straightforward approach to building your business case for IT investments.This is "must" reading for IT management and consultants. Chapter eight, Risk Analysis, is standard fare if you are familiar with these techniques.It is covered completely and provides a solid foundation in the science of identifying, quantifying and managing risks.

My favorite chapter is nine, Evaluation of the IT Function.As a consultant who performs such evaluations I thought I knew a thing or two.This chapter sparked some ideas, and the accompanying checklists are worth their weight in gold. Not only is there a comprehensive set of checklists, you are also shown how to assess the results.Contrast this with books (and consultants) who provide findings, but fail to show the root causes of the findings or make valid recommendations based upon them.

Chapters ten, eleven and twelve tie up some loose ends by covering Ranking and Scoring of the evaluations, Determining Value for Money, and Designing IT Surveys for Benefit Measurement. Taken together these three chapters can stand alone as a small book on using quantitative methods to measure IT value.Chapter thirteen addressed project management issues, which were fairly generic, and the authors end the book with a chapter on final thoughts.They include nine appendices, of which the following provide additional value:C - Financial Measurements used in Cost Benefit Analysis (great primer for non-financial types), D- Factor Analysis (advanced techniques for correlating questionnaire responses), E- Sample Sizing Scenarios (how to select sample size using statistical techniques), F through H Questionnaires and associated issues (the questionnaires are more excellent material for consultants and auditors).

This book provides a roadmap to measuring and managing IT benefits.The approach is straightforward and the goals are achievable (although not without a lot of hard work).It also provides many valuable checklists that will serve you well regardless of whether you are intent on implementing a measurement and management program, or are just seeking some techniques to more effectively manage an IT function.I strongly recommend this book to all consultants who perform IT organizational analysis, and members of IT governance committees or program management offices. ... Read more

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It is not enough for architects to be artistic, have design ability and an understanding of construction. They require a good business sense, need to be competent administrators, and have a knowledge of the law and other constraints that affect buildings in the UK. This book explains such matters. ... Read more

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A textbook on optics aimed at optometry students, optometrists and research workers. This covers the basic underlying mathematical/physical principles as well as their relationship to eye examination procedures. It also includes the results of recent research. ... Read more

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1924. Contents: future of excavation in Egypt; Valley of the Tombs of the Kings; tomb of Tutankhamen; Tutankhamen, the historical problems; ancient ghouls of Thebes; malevolence of ancient Egyptian spirits; problem of Egyptian chronology; eastern Egyptian desert and its interests; quarries of Wady Hammamat; Red Sea highroad; imperial Porphyry quarries; quarries of Mons Claudianus; temple of Wady Abad; flooding of lower Nubia; Egyptian Empire; gateway of the east; and the meaning of civilization. With 17 illustrations. ... Read more

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This practical introduction to the use of Superbase 2 and 4 uses working examples, suitable for all versions of Superbase and Windows, which can be reproduced for the user's own personal computer. New features explained include Database Management Language (DML). ... Read more